Hardship Level (not applicable for home-based)D
Family Type (not applicable for home-based)
Non Family with Residential Location
Staff Member / Affiliate TypeUNOPS LICA4
Target Start Date2024-04-01
Job Posting End DateMarch 17, 2024
Terms of ReferenceTitle: Registration Assistant
Project: โStrengthening Registration and Identity Management Process for Assistances and Services in Ecuadorโ
Duty station: Cuenca, Ecuador
Section/Unit: UNHCR Registration Unit Contract/Level: Local Support, LICA 4
Duration: From 01 April to 31 December 2024
Supervisor: Direct Supervisor: Head of Field Unit, Lago Agrio, Natasha Montero
Functional Supervisor: Registration and Identity Management Officer, Mr. Leonardo Delmondes
1. General Background
Ecuador is part of the United Nations Convention of 1951 relating to the Status of Refugees and its 1967 Protocol, as well as major international and regional human rights instruments that recognize the right to asylum. It is also part of the United Nations Convention of 1954 relating to the Status of Stateless Persons and the United Nations Convention of 1961 on the Reduction of Statelessness. The asylum procedure in Ecuador is regulated by the Organic Law of Human Mobility, effective February 6, 2017.
Ecuador is a country of transit and destination for people who need international protection. In the last two decades, Ecuador hosted more than 68,708 recognized refugees (mainly Colombian) and has become one of the leading countries of transit and destination for Venezuelan refugees and migrants. Ecuador receives the third highest number of Venezuelans after Colombia and Peru. Since 2016, more than 4.7 million Venezuelans have left their country, making it the biggest exodus in the history of Latin America. Of these, 2.2 million have entered Ecuador, of which estimated 500,000 have been established in the country according to the R4V.
In 2019, approximately 2,100 Venezuelans per day entered Ecuador (with peaks of 6,000) until 26 August, when Ecuador began requiring visas for Venezuelans. Since 2018, the number of Venezuelan asylum seekers exceeded the number of asylum seekers from Colombia.
The Office of the United Nations High Commissioner for Refugees works in Ecuador supporting the Ecuadorian government to protect refugees and looking for durable solutions. UNHCR's operation in Ecuador began in 2000 as part of the strategy of the organization to protect and provide assistance, particularly to the victims of the Colombian conflict. The Ecuadorian 2023-2025 Multiyear Strategy aims to support the Government of Ecuador to: (i) the development of protection mechanisms, (ii) strengthening national asylum system, (iii) and identification of durable solutions, including alternative pathways.
The operation is coordinated at the national level by the country office in Quito. In addition, UNHCR has a Sub-Office in Guayaquil; Field Offices in Ibarra and Quito; and Field Units is Esmeraldas, Huaquillas, Tulcรกn, Lago Agrio, Manta, Cuenca, and Ambato.
2. Purpose and Scope of Assignment
The Registration Assistant is a member of the registration team and is supervised by a more senior colleague who normally reports directly to the Registration Officer. The incumbent is responsible for supporting all activities related to registration, which may also include functions related to reception, filing and data management. S/he responds to queries from asylum seekers and refugees regarding UNHCR's registration procedures and their rights and entitlements. The Registration Assistant liaises with protection staff and partners to ensure timely identification and referral of persons of concern for protection follow up and may provide interpretation and/or translation services in cases for which s/he has the required language competencies.
All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCRโs core values of professionalism, integrity and respect for diversity.
Work activity will be based in the Field Unit of Lago Agrio. The Contractor shall be responsible for:
- Assist in the implementation of UNHCR registration strategies and methodologies for populations of concern.
- Assist in the implementation of the Registration and Data Entry Standard Operating Procedures (SOPs) in accordance with relevant standards and policies.
- Assist in the monitoring and daily running of registration activities by DPIN and enrollment and identity and individual case management activities by UNHCR and HIAS, where required.
- Assist and conduct registration and enrollment interviews when required in accordance with registration standards and guidance.
- Provide counselling to, and responds to queries from asylum seekers, refuges, and persons of concern regarding registration and enrollment procedures and their rights and entitlements.
- Maintain accurate and up-to date records and data related to all registration and enrollment cases.
- Identify persons with specific needs and ensure timely referral to protection follow-up as required.
- Collaborate with protection staff and/or partners in the delivery of assistance and programming.
- Assist in training of UNHCR, Government and Partners staff in aspects of registration and data collection.
- Draft correspondence and reports relating to registration and enrollment activities in the operations, when required.
- Provide statistics and draft reports related to registration and enrollment data, as requested.
- Maintain data security in line with UNHCR's Data Protection Policies and Guidelines.
- Ability to travel to remote locations when required.
- Perform other related duties as required by the supervisor.
3. Monitoring and Progress Controls
- Conduct regular data quality check and clean-up.
- Provide weekly and monthly data quality assurance reports.
- Provide weekly and monthly statistics on registration, enrollment, protection, and assistances.
- Provide monthly data audit reports and analysis.
4. Qualifications and Experience
a. Education
- University Degree in Computer Science, Statistics, Economics, Business Administration, Information Management, Information Technology or related fields (mandatory).
b. Work Experience
- Desired: 1 (one year) of relevant experience (internships count as well).
- Experience in training.
- Basic knowledge of the principles of protection, registration and assistance to asylum seekers, refugees and other persons on concern.
- Experience in working with identity management software or database.
- Good knowledge of handling confidential and statistical data.
- Good computer skills, particularly in data entry and management.
c. Key Competencies
- Analytical Thinking.
- Technological Awareness.
- Planning, organizing, and adaptation to work under pressure.
- Negotiation and respect for cultural diversity.
- Political Awareness.
5. Submission of applications
A. English Desirable. (B2 level)
B. Shortlisted candidates may sit a technical test.
C. Foreign candidates, to be considered eligible for this position, must have a temporary or permanent residence in Ecuador that allows them to carry out work activities in the country.
D. If selected for the position, the candidate must submit a current and updated RUC Unique Taxpayer Registry and a voluntary contribution certificate to the Ecuadorian Institute of Social Security IESS. Voluntary IESS securities will be covered by the staff member.
E. If you wish to be considered for this vacancy, please submit your application according to the following instructions:
- CANDIDATES WITH ACCESS TO THE WORKDAY: In order to apply, you must first create your profile in the WORKDAY system.
- EXTERNAL CANDIDATES:
Candidates who do NOT have access to the WORKDAY system must submit their application through UNHCR's official site for applications: https://www.unhcr.org/careers.html
WHEN CREATING A CANDIDATE PROFILE IN WORKDAY, PLEASE USE CAPSLOCKS FOR LAST NAME AND NO SPECIAL CHARACTERS (ร OR ACCENTS)
CVs WILL NOT BE ACCEPTED BY EMAIL. ONLY THOSE APPLICATIONS SENT THROUGH THE SYSTEM WILL BE CONSIDERED.
NOTE
UNHCR is committed to diversity and welcomes applications from qualified candidates regardless of disability, gender identity, marital or civil partnership status, race, color or ethnic and national origins, religion or belief, or sexual orientation.
UNHCR does not charge a fee at any stage of the recruitment process (application, interview meeting, processing, training or any other fees).
If you are a person with a disability and need additional assistance during the application and/or recruitment process, please contact us by email: ecuquhr@unhcr.org
CVs WILL NOT BE ACCEPTED BY EMAIL. ONLY THOSE APPLICATIONS SENT BY THE SYSTEM WILL BE CONSIDERED.
Standard Job Description
Registration Assistant
Organizational Setting and Work Relationships
The Registration Assistant is a member of the registration team and is supervised by a more senior colleague who normally reports directly to the Registration Officer. The incumbent is responsible for supporting all activities related to registration, which may also include functions related to reception, filing and data management. S/he responds to queries from asylum seekers and refugees regarding UNHCR's registration procedures and their rights and entitlements. The Registration Assistant liaises with protection staff and partners to ensure timely identification and referral of persons of concern for protection follow up and may provide interpretation and/or translation services in cases for which s/he has the required language competencies.
All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR's core values of professionalism, integrity and respect for diversity.
Duties
- Conduct registration interviews in accordance with local SOPs and registration standards.
- Respond to queries from asylum seekers and refugees regarding UNHCR's registration procedures and their rights and entitlements.
- Maintain accurate and up-to date records and data related to all individual registration cases.
- Identify persons with specific needs and ensure timely referral to protection follow-up as required.
- Collaborate with protection staff and/or partners in the delivery of assistance and programming, including provision of identity and entitlement documentation
- Act as interpreter and translator when needed.
- Refer cases to other units within the office and to implementing partners as necessary.
- Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).
- Perform other related duties as required.
Minimum Qualifications
Education & Professional Work Experience
Years of Experience / Degree Level
G4 - 1 year relevant experience with High School Diploma; or Bachelor or equivalent or higher
Field(s) of Education
Not applicable.
Certificates and/or Licenses
Social Sciences; Statistics; Mathematics;
Information Technology; HCR Protection Lrng Prog;
(Certificates and Licenses marked with an asterisk* are essential)
Relevant Job Experience
Essential
Not specified.
Desirable
Experience in working with UNHCR proGres software.
Functional Skills
IT-Computer Literacy;
(Functional Skills marked with an asterisk* are essential)
Language Requirements
For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.
All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.
As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.
This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.
Required Languages
,
,
Desired Languages
,
,
Additional Qualifications
SkillsIT-Computer Literacy
Education
CertificationsHCR Protection Learning Program - UNHCR, Information Technology - Other, Mathematics - Other, Social Sciences - Other, Statistics - Other
Work Experience
Other informationThis position doesn't require a functional clearance
Home-BasedNo