UNDSS - Security Operations Centre Operator (SOCO) - SC4

  • Added Date: Thursday, 20 February 2020
  • Deadline Date: Thursday, 05 March 2020

Under the overall guidance and supervision of the Chief Security Adviser (CSA) and with the general supervision of the Chief SIOC and the direct supervision of the Senior/Supervisor of the Security Operations Center (SOC), a SOCO assists in preparing reports, performing as a shift operator (day/evening/night), monitoring the movements of UN vehicles and communicating and receiving messages through VHF, HF, fax, e-mail and telephones on 24/7 basis with the UN offices/personnel within the duty station/Syria

Providing reports and security related reports and disseminate as per guidelines:

  • Drafting reports and security related documents with standard English language;
  • Maintaining and updating security incidents database; 
  • Monitoring the news on all sorts of media and producing the daily situation report;
  • Disseminate timely security updates/advisories;
  • Keeping supervisors informed of any emergencies or breaking news in Syria & the region;
  • Providing supervisors with required Maps using Google/other maps;
  • Providing supervisors with required PowerPoint presentations;
  • Providing supervisors with Excel analysis as required;
  • Providing supervisors with analytical reports for the duty station/country, including:
    • Security incidents;
    • Radio check reports;
    • Reports of the radio signal quality;
    • Reports of agencies compliance with radio communication;
    • Reports of the radio network maintenance requirement.
  • Security incidents;
  • Radio check reports;
  • Reports of the radio signal quality;
  • Reports of agencies compliance with radio communication;
  • Reports of the radio network maintenance requirement.

Working within a shift schedule with other staff:

  • Performing as a shift operator (day/evening/night) under the immediate Supervisor of SOC, and with the overall directions of other supervisor(s) as determined by the CSA.

Liaising and communicating with staff of UN agencies on safety and security issues:

  • Liaising with the agency staff regularly to know the vehicle movements outside the duty station city. Monitor the movements of UN vehicles and ensure efficient communications with traveling staff;
  • Communicating and receiving messages through VHF, HF, fax, e-mail and telephones on daily basis with UN offices within duty station/Syria;
  • Ensuring the ability to inter-communicate with all other networks of UN, International organizations and NGOs in Syria, in order to implement fast coordination via radio for operational and security purposes;
  • Activating warden system and passing vital security information including headcounts as advised by the FSCO, Chief SIOC or CSA or DO/ASC;
  • Ensuring that all network users are following the rules for radio traffic in order to adhere to the discipline of using networks, call signs, English language and that all systems are compliant to the regional frequency band plan;
  • Performing radio check with VHF and sat phone according to CSA/Chief SIOC guidance.

Performing administrative duties as required:

  • Keeping files, records, faxes, and all documents and issues related to work authorized and kept in confidential place;
  • Keeping the supervisors up to date with all procedures, challenges and faults in the radio network and undertaking any necessary actions to maintain order in the system;
  • Ensuring discipline in the SOC and assisting all visiting UN staff to SOC in their official business;
  • Updating security contact lists on regular basis, as required;
  • Performing any other related duties and tasks as required.


  • Ability to make new and useful ideas work.


  • Ability to persuade others to follow.

People Management:

  • Ability to improve performance and satisfaction.


  • Ability to listen, adapt, persuade and transform.


  • Ability to get things done while exercising good judgement.


Security Incident Management & Monitoring:

  • Ability to provide adequate response to security incidents/events.

Planning and Organizing:

  • Ability to establish priorities and to plan.


  • Ability to actively seek to improve services.


  • Works collaboratively with colleagues to achieve organizational goals.


  •         Speaks and writes clearly and effectively.


  • High School Diploma is required.
  • A first-level university degree in IT or administration or any related field of work in combination with 1 years of qualifying experience may be accepted.


  • 4 years of experience in security or IT context or related field of work. Prior experience with the UN system or an international NGO is an advantage.

Language Requirements:

  • Fluency in English and Arabic.

Other Skills and Requirements:

  • Knowledge of host country safety codes;
  • Solid computers skills (MS Word, Excel, Access and PowerPoint);
  • Willing to work at night, weekends and holidays;
  • Physically fit.


Important applicant information

All posts in the SC categories are subject to local recruitment.

Applicant information about UNDP rosters

Note: UNDP reserves the right to select one or more candidates from this vacancy announcement.  We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

Workforce diversity

UNDP is committed to achieving diversity within its workforce, and encourages all qualified applicants, irrespective of gender, nationality, disabilities, sexual orientation, culture, religious and ethnic backgrounds to apply. All applications will be treated in the strictest confidence.

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Contract Duration: 1 year with possibility for extension

This vacancy is archived.

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