Hardship Level (not applicable for home-based)H (no hardship)
Family Type (not applicable for home-based)
Family
Staff Member / Affiliate TypeInternship
Target Start Date2023-12-04
Job Posting End DateNovember 29, 2023
Terms of ReferenceOrganizational context:
UNHCR is a global organization dedicated to saving lives, protecting rights and building a better future for asylum seekers, refugees, returnees, internally displaced communities and stateless people. UNHCR currently operates in over 130 countries, using its long expertise to protect and care for the millions of men, women and children who are forced to flee their homes to escape conflict and persecution.
UNHCR internships provide a unique opportunity to work within United Nations system, on an issue of global significance. We are looking for a recent graduate, who has an interest in refugee issues and a desire to develop their skills and experience in HR, Finance and General Administration.
Position description:
The internship will be under the overall guidance of the Controller and Director, DFAM, and the management of the Chief, Strategic Management & Field Support Section (SMFSS). The position may report to different members of the team in relation to specific tasks.
SMFSS plays an important role in DFAMโs transformation and continuous improvement in the finance function at UNHCR. Among other areas, the team supports the UNHCR Controller in the implementation of financial and administrative initiatives and through understanding field practices, researching and leading/supporting the development of new solutions and delivering high quality support to UNHCR country offices. This includes researching, developing, and piloting new solutions, including the use of technology and innovative approaches in the continuous enhancement of UNHCRโs financial and administrative services.
As part of SMFSS and under appropriate guidance and in collaboration with respective business process owners and respective teams, the intern will support research, documentation, development, testing and roll-out of solutions; data analysis and administrative tasks related to the implementation of new technology โ Cloud ERP and Artificial Intelligence.
Duties and responsibilities:
โข Support liaison with DFAM and technical IT teams to develop, test and roll-out Finance/Admin AI solutions.
โข Gather, pre-process, and organize relevant data sets needed for development, testing and/or evaluation of DFAMโs AI pilots.
โข Collaborate with the development team to understand the AI program's functionalities.
โข Create and maintain documentation related to AI solution(s), testing, and best practices.
โข Conduct comprehensive testing of DFAMโs AI pilots, document results, and identify any issues.
โข Verify accuracy and reliability of the AI program's outputs against expected results.
โข Generate test reports summarizing the findings, and enhancements to be made and re-test to ensure that previously identified issues have been resolved in newer program versions.
โข Support production-testing, roll-out of AI solutions.
โข Evaluate the AI solution's user interface and overall user experience, providing feedback on usability and accessibility.
โข Analyze user feedback and support incorporating it to improve the AI solution Share knowledge and insights with team members.
โข Explore/support incorporation of AI solutions into existing applications, tools, systems e.g. MS Office, ERP etc.
โข Perform other analysis on Cloud ERP-related data.
โข Complement Oracle Cloud ERP post-go-live support as needed.
โข Research, propose, contribute to design/development of innovative, and scalable strategies and solutions to meet operational and management needs.
โข Other tasks, as agreed upon, including administrative duties in line with the objectives of the Unit, Section, and Division.
Required skills and qualifications:
โข Candidates must have completed a study programme in a field relevant or of interest to the work of UNHCR. Masterโs degree in business Analytics, Technology or related field is preferred; Bachelorโs degree may be accepted with relevant experience and certifications.
โข Technical skills in business analysis, programming and AI.
โข Experience in complex data analysis, interpretation, and visualization
โข Ability to establish effective client relationships with proven technical, collaboration.
โข Ability to quickly master new and/or complex tools/systems/procedures/structures/contexts.
โข Strong experience using the Microsoft Office suite (Outlook, Word, Excel and PowerPoint).
โข Ability to work well in a team as well as independently with minimal supervision.
โข Strong interpersonal and communication skills (English required; Knowledge of other UN languages preferred).
โข Demonstrate a genuine desire to learn and develop.
โข Be highly organised and have a superior level of attention to detail.
โข Ability to multi-task, prioritize appropriately and see projects to successful completion.
โข Adaptive and innovative problem-solving skills and achievement of planned outcomes
โข Be a flexible team-player.
Location:
โข The successful candidate will be either home-based or with the team in the Geneva, Switzerland, to be determined prior to the start of the internship.
Conditions & Allowances:
โข This internship is a full-time role with working hours starting from 9.00am to 6:00pm Monday to Friday (40 hours per week).
โข Allowance: stipend and allowances will be granted according to the rules and regulations established by the UNHCR internship programme.
Standard Job Description
Required Languages
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Desired Languages
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Additional Qualifications
Skills
Education
Certifications
Work Experience
Other informationThis position doesn't require a functional clearance