Position Information
Job Title: SIOC Operator (Roster)
Department: ย Security Information and Operations Centre (SIOC)
Reports to: SIOC Supervisor
Duty Station: Beirut, Lebanon
Career Stream: Corporate Operations โ Safety and Securityย ย ย ย
Contract Modality: TA Localย
Contract Duration: 1 Year
Background and Organizational Context
The Security Information Operations Centre (SIOC-Beirut), managed by United Nations Department of Safety and Security (UNDSS), has been established to provide security support to the UNCT in Lebanon, North of the Litani River (NLR) on a 24/7/365 basis respectively according to country SRM-Ms, the framework of accountability in support of Designated Official, Security Management Team, Area Security Coordinators and Security Cell. In addition, emergency response through 24/7 UNDSS SIOC Beirut covering the entire country in case of serious incident involving any UNSMS personnel and recognized dependents.
Position Purpose
Under the direct supervision of SIOC Supervisor and the operational direction of the Deputy Chief Security Adviser (DCSA) and the overall direction of the Chief Security Adviser (CSA), the SIOC Operator provides support in performing a variety of tasks related to the SIOC daily functions, ensuring accuracy of information and maintaining high level of coordination. The SIOC operator works in close collaboration with all UN agenciesโ staff and Security officials of the Local authorities.
Key Duties and Accountabilities
Provision of support to โStandard SIOC Operating Proceduresโ focusing on achievement of the following results:
Example of Duties:ย ย ย
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Provision of support to SIOC reporting and liaison focusing on achievement of the following results:
Example of Duties:ย ย ย ย
Establish and maintain contact with:
- UN Agencies Security Focal Points (SFP), UN Agencies Field Security Advisors (FSAโs), and UN Emergency Call Tree;
- Security officials of the Local authorities within the delineated channels provided by the UNDSS Management; mainly the ISF/Police Operations Room in order to confirm reported security incidents/rumors as soon as possible.
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Ensure Collection and dissemination of security information, focusing on achievement of the following results:
Example of Duties:ย ย ย
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Provide Emergency support, focusing on achievement of the following results:
Example of Duties:
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Provide administrative support, focusing on achievement of the following results:
Example of Duties:
Facilitate knowledge building and knowledge sharing focusing on achievement of the following results:
Example of Duties:
Requirements
Education:
Secondary Education is required; or University degree in Computer Science, Business, Public Administration, or any related fields will be given due consideration but not a requirement.Experience, Knowledge, and Skills:
Minimum 5 years with secondary education or 2 years with a bachelorโs degree of progressive relevant experience in the security and/or emergency response field.ย Experience in handling security/incident database is required. Knowledge of the use of information management and strong computer skills (MS Word, Excel, and Access) is required.ย Skills in handling information and capacity to articulate the information management requirements of complex situations is required. Prior experience in Security Information and Operation Center with the UN system or an international NGO is desired. Additional knowledge of the UN system is desired. Knowledge of HF and VHF radio operation is desired.Language:
Fluency in English and Arabic. Competency in French is an asset.Expected Demonstration of Competencies
Core
Achieve Results:LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline Think Innovatively:
LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements Learn Continuously
LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback Adapt with Agilityย
LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible Act with Determination ย ย ย ย
LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident Engage and Partner
LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships Enable Diversity and Inclusion
LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination
Cross-Functional & Technical competencies
Security Services: Security advice, planning and coordinationย ย ย ยAbility to provide with authoritative advice and guidance on security management, plan and coordinate security activities
ย Security Services: Security information managementย ย ย ย
Analytical capabilities to process diverse security information and develop recommendations
ย Security Services:Security incident management & monitoringย ย ย ย
Ability to provide adequate response to security incidents/events
ย Security Services:Security crisis management & responseย ย ย
Knowledge of crisis management and response arrangements as well as the ability to prepare for, respond to, support/manage security crisis events
ย Security Services: Security policy awareness & implementationย ย ย ย
Knowledge of security policy concepts and ability to apply to strategic and/or practical situations
ย Business Direction & Strategy: System Thinkingย ย ย ย
Ability to use objective problem analysis and judgement to understand how interrelated elements coexist within an overall process or system, and to consider how altering one element can impact on other parts of the system.
ย Business Management: Customer Satisfaction/Client Managementย ย ย ย
Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers' needs.
Provide inputs to the development of customer service strategy.ย
Look for ways to add value beyond clients' immediate requests.ย
Ability to anticipate client's upcoming needs and concerns.
Keywords
Commitment to the ideals of the United Nations Charter and the Organizationโs core values โ Professionalism, Integrity and Respect for Diversity
Planning and Organizing: Demonstrated ability to establish priorities and to plan, coordinate and monitor his/her own work plan with minimum supervision. Ability to work under pressure or in crisis situations. Availability to travel within the area of responsibility. Creativity: Ability to actively seek to improve services, offer new and different options to solve problems/meet client needs, and promote and persuade others to consider new ideas Teamwork: Proven interpersonal skills and the ability to listen and work in a multi-cultural, multi-ethnic environment with sensitivity and respect for diversity Communication: Proven and sustained communication (verbal and written) skills.Non-discrimination
UNDP has a zero-tolerance policy towards sexual exploitation and misconduct, sexual harassment, and abuse of authority. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.ย ย
UNDP is an equal opportunity and inclusive employer that does not discriminate based on race, sex, gender identity, religion, nationality, ethnic origin, sexual orientation, disability, pregnancy, age, language, social origin or other status.ย
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