Hardship Level (not applicable for home-based)E (most hardship)
Family Type (not applicable for home-based)
Non Family
Staff Member / Affiliate TypeUNOPS LICA5
Target Start Date2023-09-10
Job Posting End DateAugust 19, 2023
Terms of Reference1. General Background
(Brief description of the national, sector-specific or other relevant context in which the individual contractor will operate)
The Senior Protection Case Management (PCM) Assistant is typically located at Multi-Country Office, Branch Office or Field Office. S/he is a member of the Protection Section, but may be working under Registration, Refugee Status Determination, or the Resettlement units; and normally supervised on a rotational basis by the head of the functional units (Registration, RSD, Resettlement) where s/he provides support at any given time. Depending on the operational priorities, s/he is responsible for supporting activities relating to registration, resettlement, and refugee status determination; to ensure the implementation of the operational policies efficiently, and compliance to the comprehensive protection and solutions strategy applied.
The incumbent may provide day-to-day supervision to the UNHCR mandate registration process. S/he will be conducting registration interviews or provide support to ongoing RSD or resettlement processing through providing administrative and logistical support. S/he may also be involved in communication with external partners regarding resettlement issues.
2. Purpose and Scope of Assignment
(Concise and detailed description of activities, tasks and responsibilities to be undertaken, including expected travel, if applicable)
โข Conduct registration interviews when required in accordance with registration standards and guidance.
โข Maintain accurate and up-to date records and data related to all work on individual cases; and ensuring the integrity of the data.
โข Provide counselling to, and respond to queries from asylum seekers and refugees, including in the context of the notification of decisions on individual cases.
โข Coordinate the preparatory phases of the RSD procedure and follow up on administrative tasks to ensure that prompt protection responses and assistance is provided to asylum-seekers and refugees.
โข Carry out preliminary resettlement interviews and initial assessments for cases received through internal referrals (phase 1 interviews).
โข Prepare written RRF/documentation for resettlement referral and submission; ensure that records / files of individual cases are updated in a systematic and timely manner.
โข Provide people with and for whom UNHCR works with up-to-date and accurate information on their individual cases as well as on UNHCRโs resettlement policies and procedures.
โข Follow up on cases from the time of submission to final decision and departure; ensure effective in-country communication on the status and follow-up on PoC being considered for resettlement.
โข Coordinate travel and departure arrangements for refugees accepted for resettlement.
โข Organize logistical support for governments undertaking resettlement missions.
โข Assist in ensuring that people with and for whom UNHCR works, Government authorities and partners have accurate information on the UNHCR individual case-processing policies and procedures as applicable.
โข Perform other related duties as required.
3. Monitoring and Progress Controls
(Clear description of measurable outputs, milestones, key performance indicators and/or reporting requirements which will enable performance monitoring)
โข Number of phone screening and ID interviews conducted
โข Number of RSD/RST interviews conducted
โข Cases referred to other unit for case managements
4. Qualifications and Experience
(List the required education, work experience, expertise and competencies of the individual contractor. The listed education and experience should correspond with the level at which the contract is offered.)
a. Education (Level and area of required and/or preferred education)
โข Completion of High School Diploma with relevant experience in Humanitarian and related fields.
โข Bachelorโs degree or equivalent or higher degrees with relevant experience in humanitarian or related fields.
b. Work Experience
(List number of years and area of required work experience. Clearly distinguish between required experience and experience which could be an asset.)
โข 2 years relevant experience with High School Diploma; or 1 year relevant work experience with Bachelor or equivalent or higher
Certificates and/or Licenses:
Law; Political Sciences; Public Administration; Social Sciences;
Relevant Job Experience:
Essential
Ability to conduct registration interviews, to report on the situation of the beneficiaries. Excellent oral and written communication skills.
Desirable
Knowledge of the use of PRIMES, ProGres is an asset. Working experience with procedures and principles related to registration, resettlement, and RSD. Previous work experience in the field of International Refugee Law and Human Rights Law. Experience in counselling asylum seekers or refugees. Experience in working with vulnerable or traumatized individuals.
Language Requirements:
Essential - very good knowledge of English and local languages (spoken and written) Pashto, Dari, and Urdu. Knowledge of Balochi or any locally used language by the refugees will be an asset.
Functional Skills
PR-RSD - Principles and Procedures, operational arrangements/assistance;
PR-Resettlement/Repatriation/Voluntary Repatriation;
PR-Resettlement Anti-Fraud Policy and Procedures;
IT-Computer Literacy;
MS-Reporting skills;
MS-Drafting, Documentation, Data Presentation;
PR-Experience in Registration;
c. Key Competencies
(Technical knowledge, skills, managerial competencies or other personal competencies relevant to the performance of the assignment. Clearly distinguish between required and desired competencies)
Core Competencies
Accountability
Communication
Organizational Awareness
Teamwork & Collaboration
Commitment to Continuous Learning
Client & Result Orientation
Managerial Competencies
Managing Resources
Judgement and Decision Making
Cross-Functional Competencies
Planning and Organizing
Stakeholder Management
Change Capability and Adaptability
Standard Job Description
Required Languages
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Desired Languages
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Additional Qualifications
Skills
Education
Certifications
Work Experience
Other informationThe recruitment process might include written test and/or oral interview for this job advertisementThis position doesn't require a functional clearance