Senior Programme Support Associate

Under the overall supervision of the Senior Programme Coordinator (Protection) and the direct supervision of the National Project Officer (VHR), the Senior Programme Support Associate is responsible for undertaking the following duties and responsibilities

1. Provide input to project proposal development aligning them with IOM’s policies and procedures, as well as donor requirements.
2. Coordinate the implementation of VHR Programme in a timely manner, collaborating constructively with the Migration Returns and Reintegration Officer and in carrying out all its financial, administrative and technical specialized transactions.
3. Monitor expenditures and prepare financial reports.
4. Monitor project activities to verify that the project is running on schedule and the planned indicators are met and address any delays in a timely manner, in coordination with the Protection Officer.  
5. Supervise the Administrative Program Associate, facilitating effective support, guidance, and coordination within the program team.
6. Support the execution of reintegration project work plans as well as monitoring and evaluation plans. Contribute to the development and dissemination of best practices for successful reintegration. 
7. Provide regular feedback on work being accomplished to the Migration Returns and Reintegration Officer and keep supervisor immediately informed of any issues that arise.
8. Demonstrate an in-depth understanding and sound application of relevant Movement Operations SOPs and Movements-related systems and databases (including MiMOSA and PRISM).
9. Uphold a professional, impartial and unbiased conduct during all interactions with migrants and colleagues per the IOM Code of Conduct and instruction on the Prevention of Sexual Exploitation and Abuse (PSEA.)
10. Maintain confidentiality and integrity of all relevant paperwork in line with standards of conduct and data protection rules. Alert the management of any non-compliance to SOPs or codes of conduct by IOM staff members or partners.
11. Perform such other duties as may be assigned. Education  
    • Bachelors’ degree in in business administration, Management, or a related field from an accredited academic institution with at least five (5) years of relevant professional experience or,
      • High School diploma with seven (7) years of relevant professional experience.   Experience
        • Strong computer skills - Word, Excel and Internet and experience with accounting systems (e.g. SAP) is advantageous
        • Experience in the field of assistance to vulnerable individuals. 
        • Experience in working with international or non-governmental organizations. 
        • Experience in project implementation, monitoring and reporting. Skills
          • High level of interpersonal communication; commitment, efficiency, flexibility, drive for results,
          • Demonstrated ability of working effectively and harmoniously with colleagues from varied cultures and professional backgrounds to achieve desired goals.
          • Clearly communicates, and listens to feedback on, changing priorities and procedures
          • Experience supervising personnel. Languages
            • Required: English and Arabic
            • Preferable: French .   Required Competencies   IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.   Values - all IOM staff members must abide by and demonstrate these three values:
            • Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
          • Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
        • Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
      • Courage: Demonstrates willingness to take a stand on issues of importance.
    • Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated. Core Competencies – behavioural indicators (Level 2)
    • Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
12. Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.