Senior Program Manager, Finance Systems - US or UK

Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse, and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact.EAbout Finance SystemsThe Finance Systems Team is responsible for leading, coordinating and implementing Mercy Corps’ global financial and reporting software.EGeneral Position SummaryThe Senior Program Manager, Finance Systems is responsible for defining, scoping, and leading the implementation of new process optimization and technology implementation initiatives. Types of projects could include re-engineering major global processes such as budgeting and allocations, scoping new systems/enhancements and leading their implementation, and defining strategy around system integration and reporting. In coordination with the Information Technology (IT) and Finance departments, this role is responsible for prioritizing multiple projects against organization-wide commitments, defining, justifying, and budgeting a roadmap for system and process implementation, and collaborating/negotiating with leaders across multiple departments for resources and shared prioritization. This role will also be hands-on in leading the requirements gathering with diverse sets of global stakeholders, providing program governance change management leadership, and ensuring system administration and support is provided in a timely and efficient manner.EEssential Responsibilities

• Define and prioritize a departmental roadmap for finance-adjacent process changes and systems.
• Lead execution of initiatives around new/improved processes/systems, automation of manual tasks, data cleanliness, and integration management.
• Lead the global implementation of business technology projects via program governance and tactical program management.
• Mentor/manage junior program/project managers within the role’s sphere of influence.
• Establish quality control and governance structures around data, system documentation/change management, and end user support mechanisms.
• Represent the Finance department and worldwide user groups in various IT and Data Governance working groups.
• Provide guidance to management regarding long-term system objectives as they relate to organizational goals.
• Serve as a consultant, stakeholder representative and/or project team member on other project teams implementing related system projects.
• Ensure efficient integrations and common data management while working closely with project and development teams.
• Other projects or duties as assigned.Supervisory ResponsibilityNone at time of hiring; mentoring and assisting team members only. Potential for a small team in the future.EAccountability EReports Directly To: Director Finance SystemsEWorks Directly With: Information Technology, Corporate Finance, International Finance, Mercy Corps Europe’ Finance Department, Global Compliance and Support Unit, cross-operations departments including People and Strategy, Data Protection, Procurement, Monitoring and Evaluation, etc.EAccountability to Participants and StakeholdersMercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring, and evaluation of our field projects.EMinimum Qualification & Transferable Skills
  • Advanced business proficiency in written and spoken English.
  • Advanced Proficiency in SQL
  • Practical understanding of fund accounting in the context of international NGO accounting
  • 8+ years defining a product/program roadmap and leading complex, interdepartmental projects.
  • Specific experience with project ideation, scoping and budgeting, scoping, and prioritization of resources across multiple teams
  • 8+ years global business system implementation projects/programs with an emphasis on geographic and cultural diversity of user/stakeholders. PMP or equivalent a plus (but not required).
  • 8+ years defining system, integration, and reporting requirements across multiple teams.
  • 3+ years of people management
  • Ability to clearly document advanced business/technology concepts in both formal (auditable SOPs) and informal (knowledge management) paradigms.
  • Experience with the Microsoft Dynamics Nav/Serenic Navigator platform is a plus (but not required).ESuccess Factors
    • Effective verbal and written communication with both financial and non-financial audiences. Ability to communicate technical concepts to technical and non-technical audiences.
    • Leadership, international project management, team/stakeholder management, training and mentoring skills
    • Proven ability to synthesize and analyze information and document and communicate results to diverse sets of stakeholders.
    • Attention to and comprehension of end-to-end processes and user touchpoints (systems, reports, integrations, helpdesk, etc.)
    • Ability to establish and meet deadlines and work independently and cooperatively with team members.Must have a solutions-oriented approach, a strong work ethic and high degree of integrity.The most successful Mercy Corps team members have a strong commitment to teamwork and accountability and make effective communication a priority in all situations. Mercy Corps is a highly collaborative and lateral organization that encourages strong self-initiative as well as team spirit. In order to succeed in this environment, the candidate should be highly organized and innovative. They should also demonstrate proud workmanship, good communication, and collaboration skills.ELiving Conditions / Environmental ConditionsBased in the United States or United Kingdom. International travel may be required.EOngoing LearningIn support of our belief that learning organizations are more effective, efficient, and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development.EDiversity, Equity & InclusionAchieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.We recognize that diversity and inclusion is a journey, and we are committed to learning, listening, and evolving to become more diverse, equitable and inclusive than we are today.EEqual Employment OpportunityMercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.ESafeguarding & EthicsMercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.As a safeguarding measure, Mercy Corps screens all potential US-Based employees. This is done following the conclusion of recruitment and prior to assuming full employment. Our screening process is designed to be transparent and completed in partnership with new Team Members. You will have the opportunity to disclose any prior convictions at the conclusion of the recruitment process before the check is initiated. We ask that you do not disclose any prior convictions in your application materials or during the recruitment process. ECovid-19 Vaccine Policy for US-Based EmployeesMercy Corps has determined that, in an effort to protect the health, safety, and well-being of all Mercy Corps employees working in the United States, all U.S.-based employees must be fully vaccinated for COVID-19, regardless of prior COVID-19 infection status. This policy is necessary to ensure not only the safety of our workforce, but the ongoing functionality of the organization. This policy will be revised as needed to comply with federal, state, and local requirements, and to respond to changing guidance from public health authorities.For new employees this requirement goes into effect within 10 business days of employment. Team members that travel are expected to comply with host-country requirements, including vaccinations. Failure to comply may impact on your employment. Proof of vaccination or exemption must be provided.