Organizational Setting and Work Relationships
In complex humanitarian emergencies where UNHCR is designated as the CCCM Cluster Lead Agency under the Cluster Approach, the Senior CCCM Cluster Coordination Officer performs a dedicated coordination, strategy development and advocacy function. The incumbent reports directly to the UNHCR Representative who has final accountability for the performance of UNHCR as Cluster Lead Agency. S/he liaises with the Global CCCM Cluster Coordinator who has global responsibility for the performance of UNHCR as Global CCCM Cluster Lead Agency for conflict displacement.
The Senior CCCM Cluster Coordination Officer effectuates UNHCR's commitment to work within the framework of the Inter-Agency Standing Committee (IASC) and the Cluster Approach. The UNHCR CCCM Cluster Lead Agency functions, embodied in the role of the Senior CCCM Cluster Coordination Officer, are critical in ensuring UNHCR¿s leadership within a diverse CCCM community. The incumbent is expected to perform UNHCR's lead role in the CCCM Cluster and to impartially represent the interests of the members of the CCCM Cluster, including the provision of active support, as applicable, to sub-national clusters which may be coordinated by other Agencies. As a result, the incumbent leads an inter-agency team in an environment that requires high standards of accountability and demonstrable leadership, coordination, negotiation and conflict resolution skills, and in which the principles of partnership and collaboration are essential.
The Senior CCCM Cluster Coordination Officer represents the CCCM Cluster in Inter-Cluster Coordination mechanisms. The incumbent ensures appropriate cross-sectoral coordination with other related clusters such as WASH, Shelter, Protection (HLP) and others, advocates for CCCM in the humanitarian response, leads the mainstreaming of early recovery activities in the CCCM Cluster, and spearheads the integration of cross-cutting issues into the work of the CCCM Cluster.
The Senior CCCM Cluster Coordination Officer works closely with and/or directly supervises a multi-functional CCCM Cluster Support team, including, but not limited to, the areas of information management, needs assessment, technical support, reporting and advocacy.
All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR¿s core values of professionalism, integrity and respect for diversity.
Strategic Direction and Coordination
- Ensure that UNHCR delivers on its commitments and accountability as co-lead of the Global CCCM Cluster, which in turn is able to support preparedness and provides the technical capabilities needed for timely, effective and well-coordinated interagency humanitarian response to needs of management and coordination in camp and camp-like settings.
- Reaffirm UNHCR¿s leadership of the Global CCCM Cluster through the provision of relevant contributions to the IASC bodies, GCCG as well as global initiatives, which include quality input from CCCM partners while also being informed and guided by operational experiences and realities.
- Provide high-quality advice for decision-making and operational responses relevant for CCCM at country-level and throughout the life-cycle of a crisis, ensure they are tailored to the country/regional context (such as guidelines, protection considerations).
- Take a lead in the development of a National CCCM Cluster Strategy within a consultative process including CCCM partners and the local government and ensure that the CCCM response is driven by this strategy.
- Ensure that the CCCM Strategy is integrated into the Humanitarian Country Team¿s common humanitarian action plan.
- Update as appropriate the CCCM Strategy: ensure proper linkages with Protection, DRR, relief, recovery and development efforts. Ensure that appropriate transitional measures are in place for handing over to recovery and development actors.
- Support activities of the Global CCCM Cluster and its partners and their funding by a broad/diversified donor base.
- Ensure UNHCR leadership in IDP response capitalizes on the actively sought-after synergies between the three clusters it (co)leads.
- Represent UNHCR in inter-agency cluster processes, establish and maintain appropriate contacts with other UN agencies, NGOs and other actors so as to foster effective mechanisms to facilitate collaboration and exchange of information on IDP situations.
- Lead the development and/or update of the contingency planning and emergency preparedness measures.
- Advise Country Operation(s) on how to set up and mainstream CCCM processes with the country team and at the points of delivery, design and deliver relevant trainings and workshops as well as develop tools to increase knowledge and competence in camp management as well as enhance coherence and quality in the delivery of all key stakeholders in this area.
- Participate in internal and inter-agency emergency missions to reinforce and assist Field Operations in the assessment of co-ordination and management measures being put in place for effective delivery of UNHCR services or other humanitarian responses for which UNHCR is a Cluster lead.
- Partner with other humanitarian actors to plan and evaluate IDP cluster approaches to Camp Coordination and Management, ensuring that latest lessons learnt and best practices are widely disseminated for replication and where possible, are formulated into policy guidelines to further improve humanitarian response to IDP situations.
- Maintain effective collaboration and communication with partners and key stakeholders, in line with the Global CCCM Cluster strategic framework, mobilizing support and buy-in where necessary and appropriate for specific country-level interventions and regional/global initiatives and activities.
- Strive for coherence of Global CCCM Cluster¿s policies, standards, tools, guidance and approaches with UNHCR's , to ensure integration and synergy between UNHCR¿s agency role and interagency engagement in management and coordination of camps and camp-like settings through the Global CCCM Cluster and where needed, initiate measures to promote complementarity and understanding.
- Lead the evaluation of the cluster¿s performance. Based on the feedback of this evaluation, work with CCCM Cluster members to develop a plan of response to improve the cluster¿s performance.
Needs Assessment, Resources Mobilization and Allocation
- Lead, coordinate and conduct within the CCCM Cluster, and at Inter-Cluster level, coordinated needs assessments, including ensuring that there are comprehensive and effective assessments of needs at a site level that allow humanitarian actors to respond effectively in a prioritised manner.
- Ensure that the CCCM Cluster addresses all of the identified needs of the affected population and/or brings/identifies the appropriate service provider to do so.
- Ensure integration of agreed priority cross-cutting issues in sectoral needs assessment, analysis, planning, monitoring and response (e.g. age, diversity, environment, gender, HIV/AIDS and human rights); contribute to the development of appropriate strategies to address these issues; ensure gender sensitive programming and promote gender equality, ensure that the needs, contributions and capacities of women and girls as well as men and boys are addressed.
- Provide transparent strategic direction to development of common funding criteria, resource mobilisation and prioritization within the CCCM Cluster for inclusion in Consolidated Appeals and pooled funds processes.
- Establish mechanisms for accountable and transparent financial resource allocation within the cluster.
- Ensure CCCM staff and Partners at country level are able to access guidance as well as the necessary tools, resources and support to recognize and respond effectively to the protection needs/risks of crisis-affected populations in the context of communal (camp and camp-like) settings throughout the cycle of a crisis.
- Coordinate the delivery of CCCM and/or CM training activities for CCCM Cluster members, other local partners, and relevant authorities.
- Coordinate initiatives to build the CCCM capacity of the national and local government, partners and civil society, including working collaboratively with government authorities and partners to ensure that there is sufficient capacity to effectively manage formal displacement sites across the country.
Standard Setting and Implementation
- Ensure that the CCCM response is informed by appropriate relevant standards, such as those in the SPHERE guidelines and the UNHCR Emergency Handbook, and by accepted good practices.
- Foster appropriate collaboration with CCCM response-related clusters of Shelter, Early Recovery, Education, Health, Logistics, Multi-Purpose Cash, Protection, WASH, the RRM mechanism, Coordination and Common Services and Emergency Livelihoods and Social Cohesion in the work of the CCCM Cluster.
- Coordinate the integration of cross-cutting issues in the work of the CCCM Cluster, including age, gender, environment and diversity, community-based approach and the participatory involvement of the beneficiaries.
- Promote the use of the Guidelines on Age, Gender and Diversity Mainstreaming.
- Through Cluster-wide consultative processes, provide input into the development of global CCCM policy and standards led by the Global CCCM Cluster.
Information Management, Monitoring, Evaluation and Reporting
- Take a lead in the development of a functional information management strategy and reporting/information sharing mechanisms within the CCCM Cluster; with the other IASC clusters; the government; the larger humanitarian community, including donors; UNHCR internal mechanisms; and with the Global CCCM Cluster co-lead agencies and partners.
- Ensure that the CCCM Cluster produces analytical reports, including with regard to the trends and patterns of protection risks, and population movements, and promote that the information on affected population is disaggregated by sex and age.
- Ensure that the CCCM Cluster produces regular updates on the concerns of the affected population, the response by CCCM actors, the gaps, challenges and recommendations.
- Promote and ensure monitoring and evaluation of the impact of operations carried out by cluster members and the performance of the coordination team.
Advocacy and Promotion
- Identify core advocacy concerns for the CCCM Cluster through a consultative process: develop joint cluster/ inter-cluster initiatives to ensure regular and consistent advocacy.
- Ensure a consistent interpretation and application of international law and related UNHCR and IASC legal standards and policies for the adequate provision of services.
- Ensure the CCCM Cluster's adherence to international human rights instruments, the Guiding Principles on Internal Displacement as well as other relevant international and regional instruments; in cooperation with the Humanitarian Country Team.
- Perform other related duties as required.
Education & Professional Work Experience
Years of Experience / Degree Level
For P4/NOD - 9 years relevant experience with Undergraduate degree; or 8 years relevant experience with Graduate degree; or 7 years relevant experience with Doctorate degree
Field(s) of Education
Law; Political Science; Economics; International Relations;
Business Administration; Social Science; or other relevant field.
(Field(s) of Education marked with an asterisk* are essential)
Certificates and/or Licenses
CCCM Cluster Coordination
Camp Coordination & Camp Mgmt
HCR Coordination Lrng Prog
HCR Management Lrng Prg
Tri-Cluster Knowledge and Coordination Skills Training
Emergency Mgmt Workshop
(Certificates and Licenses marked with an asterisk* are essential)
Relevant Job Experience
Minimum 5 years humanitarian international experience in senior management positions in refugee and internal displacement situations. Knowledge of Cluster mechanisms, UN coordination systems and the Humanitarian Programme Cycle, familiarity with development and peace coordination systems. Very good knowledge and experience of UNHCR and interagency policies, standards, programmes and humanitarian operations in a variety of geographical locations and operational contexts, in particular as related to internal displacement. Demonstrated leadership, coordination experience and technical expertise in multi-sectorial field coordination and management in camp and camp-like settings with particular focus on conflict-related emergencies and contexts. Good general knowledge of various technical sectors and their inter-relations. Trained and familiarity with protection as well as other cross-cutting issues like, gender and diversity, age, disability, HLP and environment. Good and proven knowledge in UNHCR operations and management. Broad operational experience including 'first responder' contexts across a variety of geographical locations. Familiarity with planning, programming and implementation for humanitarian operations at the Field and global levels, including strategic planning, project development, budgeting and resource mobilization. Flexible, adaptable and able to work effectively in different social and cultural environments and in challenging and stressful conditions. Strong managerial, coordination, representation and teambuilding skills.
Flexible and able to work both in teams and independently in a result oriented multi-tasking and multi-cultural environment and manage conflicting priorities. Ability to represent the Organization at various levels. Knowledge of UNHCR's mandate for protection and solutions and relevant policies. Knowledge of evidence-based planning approaches, methods and tools. Proven ability to bring creative and innovative solutions to complex challenges.
PR-CCCM and Protection Technical Guidelines and Standards
PR-Camp Coordination and Camp Management
PR-Cluster Information Management Tools, Resources and Approaches
PR-Country Operations applying the Cluster Approach
ER-Inter-Agency Coordination Mechanisms
UN-Inter-Agency Standing Committee (IASC)
MS-Drafting, Documentation, Data Presentation
PR-Community-based Protection - Principles and methodologies
PR-Age, Gender and Diversity (AGD)
CL-Strategy Development and Monitoring
EX-Experience with Inter/Non-Governmental Organization (INGO/NGO)
(Functional Skills marked with an asterisk* are essential)
For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
C001L3 - Accountability Level 3
C002L3 - Teamwork & Collaboration Level 3
C003L3 - Communication Level 3
C004L3 - Commitment to Continuous Learning Level 3
C005L3 - Client & Result Orientation Level 3
C006L3 - Organizational Awareness Level 3
M001L3 - Empowering and Building Trust Level 3
M002L3 - Managing Performance Level 3
M006L3 - Managing Resources Level 3
M005L3 - Leadership Level 3
M004L3 - Strategic Planning and Vision Level 3
M003L3 - Judgement and Decision Making Level 3
X002L3 - Innovation and Creativity Level 3
X001L3 - Analytical Thinking Level 3
X005L3 - Planning and Organizing Level 3
X007L3 - Political Awareness Level 3