Hardship LevelH (no hardship)
Family TypeFamily
Family TypeFamily
Residential location (if applicable)
GradeGS7
Staff Member / Affiliate TypeGeneral Service
ReasonRegular > Regular Assignment
Remote work acceptedNo
Target Start Date2024-03-12
Job Posting End DateMarch 4, 2024
Standard Job Description
Senior Business Analysis Associate
Organizational Setting and Work Relationships
The Senior Business Analysis Associate normally reports to a (Senior) Business Analyst. The principal role of the incumbent is to support ongoing and overall end-to-end integration of ERP modules within the Area of Responsibility (AoR). Integrations with other systems that connect to/from ERP will also be supported by the Senior Business Analyst with assistance from the incumbent. System change requests are often in relation to policy changes or the re-engineering of procedures, or key initiatives such as Strategic Workforce Planning.
Tasks will include translation of business requirements into specifications for IT developers who are managed by the Division of Information System and Telecommunication (DIST). The incumbent will work closely with the Senior Business Analyst and other colleagues towards enhancement and automation of their business processes using technology, including advanced Excel, BI tools, Sharepoint and Artificial Intelligence.
As needed, the incumbent will also assist the Senior Business Analyst in analysis and testing of ERP functionality changes which may result from technical/image upgrades. The incumbent will assist the Senior Business Analyst with day-to-day support to the users as needed per escalation of issues.
All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR's core values of professionalism, integrity and respect for diversity.
Duties
- Assist in solutions and design for business process challenges, using technology.
- Assist in re-engineering/enhancement of business processes or current ERP module/functionality, to ensure compliancy of relevant policies and administrative instructions.
- Interface with system design and development counterparts in DIST to finalize enhancement/change request specifications.
- Assist in providing quality assurance (pre UAT testing) of developed solutions.
- Assist in coordination of User Acceptance testing (UAT), and perform UAT as needed.
- Assist in the implementation of new functions, coaching/training resources as related to the deployment of new ERP functions.
- Assist in process improvement discussions, looking for streamlining opportunities with view to standardizing and simplifying processes and services.
- Prepare end-user training materials and assist in formulating training approaches which align with functionality being deployed.
- Provide post-change follow-up support to units and staff to ensure successful stabilisation.
- Use tools such as PowerBI, Excel, MSRP Query Manager, Sharepoint, and Artificial Intelligence tools, to support and provide efficiencies to business processes as they relate to the application and data.
- Keep informed regarding developments in ERP and BI systems.
- Manage priorities.
- Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).
- Perform other related duties as required.
Minimum Qualifications
Years of Experience / Degree Level
For G7 - 4 years relevant experience with High School Diploma; or 2 years relevant work experience with Bachelor or equivalent or higher
Field(s) of Education
Not applicable.
Certificates and/or Licenses
Business Administration; Information Technology; International Relations;
(Certificates and Licenses marked with an asterisk* are essential)
Relevant Job Experience
Essential
Completion of secondary education with post-secondary certificate/training in the field of business administration, international relations, information technology or related fields. Minimum 4 years relevant work experience with IT systems and in business analysis. Prior experience with ERP. Experience in finding technical solutions and efficiencies for business process challenges. Involvement in change management initiatives in an international or multinational environment, with specific change management experience in at least one ERP deployment project/key initiative, preferably within the UN system. Experience with procedures/processes in the AOR and exposure to provision of support services in an International Organization.
Desirable
Very good working knowledge of standard desktop tools such as MS Office suite, advanced Sharepoint, advanced Excel skills, and basic knowledge of Oracle SQL is an asset. Demonstrated ability to learn new software tools and methods of supporting business processes. Experience with PowerBI and Artificial Intelligence is an asset. Successful completion of one or more courses related to PeopleSoft HCM systems. Interest and passion for technology. Demonstrated ability to manage tasks to a target timeline. Ability to articulate ideas, oral and written, to both technical and non-technical audiences. Experience with UN or International Organization rules/procedures and processes. Experience with UNHCR business functions and/or policies and practices. Knowledge of additional UN language(s).
Functional Skills
IT-Business Analysis (BA)
IT-ERP (Enterprise Resource Planning) Functional Knowledge
IT-Enterprise Resource Planning (ERP)
IT-Microsoft Server Technology
IT-Microsoft Excel
IT-Microsoft Office Productivity Software
IT-Computer Literacy
(Functional Skills marked with an asterisk* are essential)
Language Requirements
For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.
All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination, and abuse of power.
As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.
This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.
Desired Candidate Profile The ideal candidate has a good understanding of finance processes . experience of supporting finance processes in a mainstream ERP system like Oracle or Peoplesoft, including generating operational and statutory financial reports from ERP or a data warehouse using latest BI tools like Power BI, Oracle Analytics Cloud, Oracle Transactional Business Intelligence, BI Publisher, QlikView, Tableau, Microsoft Excel etc.
A foundational degree or academic qualification in finance , a power user of IT technologies, good experience in finance ERP systems, including good communication skills in English would be the right blend of competencies highly desired in the Senior Business Analysis associate.
The Business Analysis associate will participate in a variety of system support tasks including documenting user requirements, communicating with IT and business partners, reviewing system changes and process designs, developing test scripts, executing test scripts, creation and modifying financial and analytical reports and dashboards, system validation and verification, co-ordination of new releases and upgrades and a host of other finance support tasks including creation of SOP documents, user guides and system instructions.
The Senior Learning & Development Associate has the skills and competencies to play a pivotal role in overseeing virtual learning initiatives targeting senior stakeholders, managing external vendors, coordinating procurement aspects of partnerships, and providing insightful reporting based on data analysis within the Leadership Development Portfolio.
Additional information:
Candidates must be legally present in Hungary at the time of application, recruitment and hire.
Remuneration:
In case of appointment, a competitive compensation and benefits package is offered.
Benefits:
Annual leave: UNHCR staff members holding a fixed-term appointment will accrue annual leave at the rate of 2.5 working days for each full calendar months of service (i.e. 30 working days per year).
Pension system: Staff members holding a fixed-term appointment will become participants in the United Nations Joint Staff Pension Fund (UNJSPF).
Health insurance plan: locally recruited staff members in Budapest will be enrolled in the Medical Insurance Plan (MIP). The coverage is also optionally available for eligible family members.
Shortlisted candidates may be required to sit for a test. No late applications will be accepted. UNHCR is committed to diversity and welcomes applications from qualified candidates regardless of disability, gender identity, marital or civil partnership status, race, colour or ethnic and national origins, religion or belief, or sexual orientation. UNHCR does not charge a fee at any stage of the recruitment process (application, interview meeting, processing, training or any other fees).
Required languages (expected Overall ability is at least B2 level): English
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Desired languages
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Operational context
Occupational Safety and Health Considerations:
Nature of Position:
Join our team and become a vital member of the System Administration Section (SAS) at the UNHCR's Global Service Centre in Budapest. Our team of dedicated business analysts specialize in a wide range of critical tasks at the core of our accounting, finance and administrative operations. We place a strong emphasis on ERP systems reporting, and analytical capabilities, providing crucial support to UNHCR's field offices and management across more than 130 countries worldwide. Your expertise and contributions have the potential to create a significant global impact!
The System Administration Section (SAS) teams span Budapest and Geneva and form an integral part of the Global Financial Service (GFS) team within the Department of Finance and Management (DFAM) in UNHCR. Our primary mission is to provide expert financial systems support services and ensure the continued relevance, efficiency, and alignment of UNHCR's ERP system and other relevant digital solutions with the current Financial Internal Control Framework (FICF) and Delegation of Authority Plan (DOAP). Our section actively contributes to the regular monthly and yearly financial closure processes while also supporting financial reporting needs and solutions.
Within SAS, the Financial Systems Support (FSS) team in Budapest assumes responsibility for various system support and reporting functions. As a Senior Business Analysis Associate, you will report to a (Senior) Business Analyst. Your primary role will involve supporting the ongoing and comprehensive end-to-end integration of ERP modules within your Area of Responsibility (AoR). Additionally, you will assist in the monitoring and support of integration of other systems connected to ERP, with guidance from the (Senior) Business Analyst.
Your tasks will encompass translating business requirements into specifications for the Division of Information System and Telecommunication (DIST) and other support partners.
Collaboration with colleagues will be crucial as you work together to enhance and automate business processes through the use of technology, including advanced Excel, BI tools, SharePoint, and Artificial Intelligence. As necessary, you will also aid the (Senior) Business Analyst in analyzing and testing ERP functionality changes that may result from technical or periodic upgrades, business requirements, design, process and related changes. Finally, you will provide day-to-day support to users as required, helping to address escalated issues including managing internal documentation.
Living and Working Conditions:
Additional Qualifications
SkillsIT-Business Analysis (BA), IT-Computer Literacy, IT-Enterprise Resource Planning (ERP), IT-ERP (Enterprise Resource Planning) Functional Knowledge, IT-Microsoft Excel, IT-Microsoft Office Productivity Software, IT-Microsoft Server Technology
Education
CertificationsBusiness Administration - Other, Information Technology - Other, International Relations - Other
Work Experience
CompetenciesAccountability, Analytical thinking, Client & results orientation, Commitment to continuous learning, Communication, Innovation & creativity, Organizational awareness, Teamwork & collaboration, Technological awareness
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Compendium
Additional Information
Functional clearanceThis position doesn't require a functional clearance