Post of duty: Washington DC
The IDB Group is a community of diverse, versatile, and passionate people who come together on a journey to improve lives in Latin America and the Caribbean. Our people find purpose and do what they love in an inclusive, collaborative, agile, and rewarding environment.
About this position
The Information Technology Department (ITE) is the responsible for selecting, implementing, and maintaining all the platforms & solutions that support the operations of the Bank. ITE, as part of the Institutional Strategy, has defined as a priority to incorporate automation to support agility in business processes and to keep moving to cloud solutions. Currently, there are several tools deployed at the Bank that support process automation including UiPath, ServiceNow and Power Platform.
We are looking for a self-motivated, curious, committed, customer oriented and team player expert on Business Process automation tools to manage the daily operation of the tools, including security controls, governance, and the support model. The consultant will also act as the liaison with clients to plan and coordinate platform updates, coordinate maintenance and administration activities with vendors, and work with the different teams across the Bank supporting the design and creation of new processes that incorporate robotic process automation and workflow automation tasks.
You will work in Collaboration and Productivity team part of IT Operations division. department. This team is responsible for managing the operation of the O365 suite, UiPath, ServiceNow, DevSecOps and document management at IDB among other platforms.
What you’ll do:
· Understand the needs of Business Users and design solutions that fit within the business logic of Robot Process Automation (RPA), Cloud Solutions and Business process Model tools (workflows)
· Act as a liaison between vendors, IDB technical teams and business users to facilitate implementations and projects execution.
· Execute tasks related to the maintenance and administration of workflow automation Solutions including RPA.
· Work with the different support teams in monitoring and troubleshooting problems affecting the effective use of the solutions.
· Manage the life cycle of implementation of Change Requests in project activities across all project phases.
· Communicate and collaborate with clients as needed regarding implementations, tools, and project deliverables.
· Work on the definition of a sustainability and support model and processes to facilitate the communication with clients and business partners.
· Create and maintain Power BI Reports to manage the operations and bots’ performance.
What you'll need
· Education: Bachelor’s degree in computer sciences, Information Technology, Management Information System, or related area.
· Experience: Minimum 4 years work experience in the Information Technology field.
· Languages: Proficiency in Spanish and English, spoken and written, is required. Additional knowledge of French and Portuguese is preferable.
Key skills:
· Knowledge of RPA or ServiceNow
· Knowledge of Business process automation tools (Workflows)
· Knowledge of Power BI report development (desired)
· Knowledge of Project Management and Service Management practices
· Strong interpersonal and communication skills, self-motivation, teamwork, dedication, and the ability to work in an international team across hierarchical levels.
· Ability to work independently and show initiative.
Requirements:
· Citizenship: You are a citizen of one of our 48-member countries.
· Consanguinity: You have no family members (up to the fourth degree of consanguinity and second degree of affinity, including spouse) working at the IDB, IDB Invest, or IDB Lab.
Type of contract and duration:
· Type of contract: International Consultant Full-Time.
· Length of contract: 12 months.
· Work Location: On site.
What we offer
The IDB group provides benefits that respond to the different needs and moments of an employee’s life. These benefits include:
· A competitive compensation packages.
· Leaves and vacations: 2 days per month of contract + gender- neutral parental leave.
· Health Insurance: the IDB Group provides a monthly allowance for the purchase of health insurance.
· Savings plan: The IDB Group cares about your future, depending on the length of the contract, you will receive a monthly savings plan allowance.
· We offer assistance with relocation and visa applications for you and your family when it applies.
· Hybrid and flexible work schedules.
·