The overall mandate of the United Nations Department of Safety and Security (UNDSS) is to provide leadership, operational support and oversight of the security management system to enable the safest and most efficient conduct of the Programmes and activities of the United Nations System.
Under the direct supervision of the Security Advisor for Zambia or, in his absence, the Field Security Associate (FSA) and the Radio Supervisor, the Radio Operator will work in shifts 24/7 to ensure effective functioning of the Security Operations Centre (SOC) (former Radio Room) in Lusaka, which serves as the Emergency Communication System (ECS).
As such, the Radio Operator will broadcast security related information originating from either the UNDSS SA and/or FSAs which could affect operations; keep tracks of all UN vehicle movements; when required, record individual movements; conduct radio checks with UN staff and more specifically with SA. Incumbent is also required to help train UN staff members in the proper use of all communications equipment as well as frequencies currently being used by the UN Radio System in Zambia.
The Radio Operator works in close collaboration with the UNDSS SA, FSA, SOC Supervisor, Agency Security Focal Points (ASFPs) and other UN staff members in providing support on telecom related issues.
Summary of key functions:
- Providing telecommunications services
- Providing Telecommunications support and advice
- Keeping Telecommunications Equipment Operational
- Supporting Users
- Support to knowledge building and knowledge sharing
- Creation of partnerships within UN and the local communications network
Provide telecommunications services, focusing on the achievement of the following results:
- Transmits and receives messages through VHF and HF radio, telephone, fax, satellite, arranges radio conferences, selecting the most efficient and economic means for the transmission, taking into consideration the nature and priority of communications to be transmitted;
- Conducts radio Checks with UN staff members and wardens;
- Maintains a station log where all occurrences related to the operation of the UN System Communication Centre are entered. Information about every movement of UN staff members and UN vehicles in the field is also entered in the log;
- Ensures that no unauthorized communications exchanged on the network.
Provide Telecommunications support and advice, focusing on the achievement of the following results:
- In coordination with the SA and FSA, transmits security information to update UN staff in the field on the development of the current security/emergency situation in the areas where they operate;
Keeping Telecommunications Equipment Operational, focusing on the achievement of the following results:
- Ensures that all the equipment placed under his/her responsibility is in good working condition, promptly for repairs or replacement of equipment;
- Maintains inventory, keeping accurate and regularly updated records of telecommunications equipment and its location, and ensuring stock is maintained at the level to meet needs.
Supports knowledge building and knowledge sharing, focusing on the achievement of the following results:
- Telecommunication awareness and ability to operate more efficiently;
- Circulates new communication and/or telecommunication policies and procedures to staff ensuring they comply with the UNDP rules and regulations;
- Shares information creating a telecommunication and ECS network with other UN agencies, INGO/NGO partners and governmental security partners to ensure an accurate flow of information.
Ensures creation of partnerships within UN and the local communications network focusing on achievement of the following results:
- Maintain and update all International and National staff lists at the duty station;
- Monitor all staff movements by tracking missions in accordance with SA directions. Log every event in the designed formats. Report all incidents to SA or the SA Operations Manager immediately;
- Maintain communications security at all times.
- Demonstrates commitment to UN mission, vision and values;
- Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability;
- Treats all people fairly without favoritism.
Knowledge Management and Learning
- Shares knowledge and experience and provides helpful advice to others in the office.
Development and Operational Effectiveness
- Ability to provide basic telecommunications support services;
- Good administrative and IT skills;
- Good knowledge of VHF/HF operating systems, Microsoft Windows;
- Ability to work in a team environment, with minimum supervision;
- Ability to plan, prioritize and initiative to solve problems;
- Excellent analytical and communication skills.
Leadership and Self-Management
- Focuses on result for the client and responds positively to feedback;
- Consistently approaches work with energy and a positive, constructive attitude;
- Demonstrates openness to change and ability to manage complexity;
- Remains calm, in control and good humored even under pressure;
- Demonstrates strong oral and written communication skills;
- Leads teams effectively and shows leadership.
- Secondary School education required to perform the duties of the post. University Diploma/degree with focus on telecommunications and/or related disciplines (computer science, engineering) may be desirable;
- 3 years of experience including experience in radio communications is a strong asset;
- Good knowledge of computer applications (MS Office, internet);
- Experience as Radio Operator, Call agent or related is a strong asset, experience in UN SOC is desirable.
- Proficiency in English (both oral and written).
Important applicant information
All posts in the SC categories are subject to local recruitment.
Applicant information about UNDP rosters
Note: UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.
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Contract Duration: One Year