Quality Control and Training Officer

IMPORTANT NOTICE REGARDING APPLICATION DEADLINE:  please note that the deadline for applications is indicated in local time as per the time zone of the applicant’s location.

1.     Organizational Context

1. Organizational Setting

    

   The post is located in the Operations Service of The Hague Registry, Brands and Designs Sector. The Operations Service is responsible for receiving, processing and registering international design applications and other transactions related to the administration of the various Acts of the Hague Agreement.

    

   1. Purpose Statement

       

      The incumbent, as Quality Control and Training Officer, will contribute to the development and maintenance of the Hague Quality Management Framework and the Hague Training Management Framework with a view to facilitating their sustainability, supervising their implementation and assessing their outcome. The role of the Quality Control and Training Officer is to coordinate and support all operational units in the preparation and participation in quality control and training activities.

       

      1. Reporting Lines

          

         The incumbent works under the supervision of the Head of the Operations Service.

          

          

         2.     Duties and Responsibilities

          

         The incumbent will perform the following principal duties:

          

         a.  Perform quality control of international industrial design examination and the review of compliance with established legal and quality standards, including the development and maintenance of reference documents such as practice notes and standard operating procedures;

          

         b.  Monitor performance by collecting and documenting quality control results at the individual and team level, and produce statistical reports for the Head of Service;

          

         c.  Analyze examiner production to identify potential knowledge and skill gaps, and make recommendations to the Head of Service on appropriate corrective or preventive measures;

          

         d.  Develop, organize, implement and coordinate training activities, plans and materials for staff of the Hague Registry, and external stakeholders such as Offices, users, and industry associations;

          

         📚 𝗗𝗶𝘀𝗰𝗼𝘃𝗲𝗿 𝗛𝗼𝘄 𝘁𝗼 𝗚𝗲𝘁 𝗮 𝗝𝗼𝗯 𝗶𝗻 𝘁𝗵𝗲 𝗨𝗡 𝗶𝗻 𝟮𝟬𝟮𝟯! 🌍🤝 𝗥𝗲𝗮𝗱 𝗼𝘂𝗿 𝗡𝗘𝗪 𝗥𝗲𝗰𝗿𝘂𝗶𝘁𝗺𝗲𝗻𝘁 𝗚𝘂𝗶𝗱𝗲 𝘁𝗼 𝘁𝗵𝗲 𝗨𝗡 𝟮𝟬𝟮𝟯 𝘄𝗶𝘁𝗵 𝘁𝗲𝘀𝘁 𝘀𝗮𝗺𝗽𝗹𝗲𝘀 𝗳𝗼𝗿 𝗨𝗡𝗛𝗖𝗥, 𝗪𝗙𝗣, 𝗨𝗡𝗜𝗖𝗘𝗙, 𝗨𝗡𝗗𝗦𝗦, 𝗨𝗡𝗙𝗣𝗔, 𝗜𝗢𝗠 𝗮𝗻𝗱 𝗼𝘁𝗵𝗲𝗿𝘀! 🌐

         ⚠️ 𝐂𝐡𝐚𝐧𝐠𝐞 𝐘𝐨𝐮𝐫 𝐋𝐢𝐟𝐞 𝐍𝐨𝐰: 𝐏𝐨𝐰𝐞𝐫𝐟𝐮𝐥 𝐓𝐞𝐜𝐡𝐧𝐢𝐪𝐮𝐞𝐬 𝐡𝐨𝐰 𝐭𝐨 𝐠𝐞𝐭 𝐚 𝐣𝐨𝐛 𝐢𝐧 𝐭𝐡𝐞 𝐔𝐧𝐢𝐭𝐞𝐝 𝐍𝐚𝐭𝐢𝐨𝐧𝐬 𝐍𝐎𝐖!

         e.  Develop and participate in communication and consultation mechanisms on practice and quality with Offices, users, and industry associations;

          

         f.   Liaise and coordinate with all units of the Hague Registry in the execution and evaluation of quality and training activities; and

          

         g.  Perform other related tasks as required.

          

          

         3.     Requirements

          

         Education (Essential)

         First-level university degree in law, business administration, management or other related field.

          

         Experience (Essential)

         At least six years of relevant professional experience in the area of industrial designs, including in an Intellectual Property Office or comparable organization.

          

         Experience (Desirable)

         Experience in industrial design examination.

          

         Language (Essential)

         Excellent written and spoken knowledge of English.

          

         Language (Desirable)

         Knowledge of French, Spanish or of other languages of major users of the Hague System.

          

         Job Related Competencies (Essential)