Job Overview:
From March 2022 โ March 2023, the International Rescue Committee launched and implemented a first-of-its-kind service model for the resettlement of 556 Afghan Humanitarian Parolees (AHPs) who arrived through Operation Allies Welcome. Via a comprehensive and personalized virtual case management model, the Virtual Afghan Placement and Assistance (VAPA) program provided per capita direct assistance, client-led case management, and resources and referrals for the successful resettlement of these new arrivals. Building off of this award-winning program, the IRC now implements the Virtual Reception & Placement (VR&P) program for Special Immigrant Visa (SIV) holders, the Virtual Resettlement Line for humanitarian parolees, and the Welcome Corps Support Line for private sponsor groups welcoming newcomers through the Welcome Corps.
Using the model developed during VAPA and further advanced for the current iteration of the VR&P program, the International Rescue Committee (IRC) aims to meet the ambitious goal of receiving and resettling up to 10,000 individuals in FY24 from the Western Hemisphere and Operation Enduring Welcome platforms. This project will include coordinating steps overseas, partnering with a variety of stakeholders across the United States, and effectively establishing relationships in a virtual setting.
The remote and pioneering nature of this project requires an innovative thinker, problem-solver, and efficient worker with excellent written and oral communication skills, diplomacy, and significant program management experience. The Project Director for the Expanded Virtual Reception & Placement program will oversee and lead all activities leading up the launch of the project (tentatively set for April 1st, 2024), including but not limited to: working with HR to post, recruit, and hire for all positions essential to start the project; establishing program materials such as Standard Operating Procedures (SOPs), monitoring plans, communication campaigns, informational sessions for partners and stakeholders, and other activities in order to prepare for the launch of this monumental project.
While clients may call and be served anywhere in the U.S., applicants need to reside in one of the top resettlement states for this population: California, Texas, Florida, Maryland, or Virginia.
Major Responsibilities:
Implement and quickly scale virtual case management services for up to 10,000 refugees and SIVs, including the development of an overseas information campaign to ensure clientโs opting into Virtual Reception & Placement (VR&P) are able to make an informed decision. Work closely and effectively with other resettlement agency leadership, IRC leadership, and cross-departmental colleagues at the IRC to ensure alignment on project development and implementation. Adapt and pivot high-quality services in response to shifting trends and needs. Ensure staff are effectively trained to deliver high quality virtual case management services through VR&P. Build and cultivate an inclusive, impactful team. Support managers in their leadership of teams in line with IRC's People Manager Standards to ensure successful program delivery and a safe, supportive environment for clients and staff. Develop and implement systems and protocols that ensure compliance with the Cooperative Agreement. Enable effective monitoring, evaluation, and reporting on program services. Ensure a data-driven approach that informs program adaptation and provides further evidence of VR&Pโs impact. Coordinate with the Deputy Director of Budget and Finance, Budget and Finance Officers, and HQ Finance staff to ensure adherence to financial management, budget management, and cooperative agreement guidelines. Prioritize staff and client safeguarding procedures and ensure adherence to the IRC Way, IRC's Code of Conduct. Other related duties as assigned.Job Requirements:
Work Experience:
Minimum 5-7 years of progressively responsible work experience with refugee resettlement; experience in providing services under the Reception & Placement program. 3-4 years of program management experience; experience scaling program response preferred. Significant staff management, program development, monitoring, and evaluation experience.Education:
Demonstrated Skills and Competencies:
Demonstrated ability to promote an organizational culture that reflects IRCโs core values of service, accountability, integrity, and equality. Ability to lead in a way that recognizes that IRCโs work is best accomplished through the true collaboration of individuals from many cultures with a great variety of skills and perspectives. Financial management, including effective management of contract-based budgets. Proven people management skills; demonstrated ability to deliver results and translate words into action. Superior organizational skills: ability to set priorities and effectively manage time in a fast-paced team environment. Strong communication skills, both written and verbal. Digital literacy, including MS Office.Language Skills:
Fluency in written and spoken English. Bilingual ability a plus, ideally in Spanish, Dari, and or Pashto.Working Environment***:***
Fully remote.Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.
Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.
Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
US Benefits: The IRC offers a comprehensive and highly competitive set of benefits. All US employees are eligible for sick time, a 403b retirement savings plans: up to 4.5% immediately vested matching contribution, plus an 3-7% additional IRC contribution, and an Employee Assistance Program which is available to our staff and their families to support in times of crisis and mental health struggles.
In addition, full-time employees are eligible for 10 US paid holidays, 20-25 paid time off days, disability & life insurance, medical, dental, and vision insurance (employee contribution starting at $135, $7, and $5 per month respectively) and FSA for healthcare, childcare, and commuter costs. Part-time employees are eligible for a proportionate amount of paid time off. These additional benefits apply to employees who work at least 6 months within a 12 month time period.