Program Performance & Quality (PAQ) Manager

Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future. Program / Department Summary Mercy Corps has been present in Nigeria since 2012, focusing its interventions on humanitarian assistance, economic development, and conflict mitigation. With the ongoing insurgency in Northeast Nigeria causing the displacement of millions of individuals, Mercy Corps started its humanitarian response in 2014 to address the rising humanitarian needs. As the crisis has persisted, Mercy Corps’ strategy has also expanded to address the root causes of the conflict and seek to build the long-term resilience of communities with integrated programs focusing on governance, the recovery of markets and livelihoods, social cohesion and social protection, youth empowerment, and local conflict management. With funding from institutional donors, foundations and private corporations, Mercy Corps operates along the humanitarian-development-peace nexus across Nigeria with the ambition of further deepening linkages across the country portfolio and expand both in depth and length its interventions to provide durable solution in current programming areas and address the emerging needs in new areas. General Position Summary The Program Performance & Quality (PaQ) Manager is a key position within the Mercy Corps Nigeria country team who will provide technical guidance and support for program management and coordination across the country programs’ portfolio of multiple grants. S/he will ensure accountability checks are in place for Mercy Corps Program Management Minimum Standards (PM@MC) by working closely with the PaQ Director and Director of Programs and advising Program Managers/Directors on best practices for program management, in line with PM@MC standards. S/he will have oversight of the development and management of an effective program filing and archiving systems, standardization of the process for program deliverable quality assurance checks. The PaQ Manager will also assist in securing new programs by supporting proposal development processes and partnership development. S/he will work collaboratively with the Programs Managers and Directors, Technical Advisors, and MEL teams, and Headquarters Technical Support Unit (TSU) and Desk staff. The PaQ Manager is highly motivated, s/he is an effective communicator, self-driven and able to move forward complex projects with limited daily support and direction; s/he is able to work remotely with internal and external stakeholders to achieve common objectives. Essential Job Responsibilities STRATEGY & VISION

• Ensure accountability checks are in place and functional for Mercy Corps Program Management (PM@MC) approaches.
  • Contribute to direction setting by prioritizing and organizing actions & resources to achieve objectives and support the DOP and the PaQ Director in the country-wide strategy development. This includes supporting development of any sector-specific strategies.
    • Support cross-program learning, including operation of sector-specific Technical Working Groups. PROGRAM QUALITY MANAGEMENT
      • Lead development of a MC Nigeria programs’ health dashboard in line with Mercy Corps Program Management minimum standards (PM@MC).
        • Provide technical oversight and support to Program Managers/Directors and focal points to develop program filing and archiving systems and to ensure programs’ documentation is filed, in compliance with PM@MC, donors’ regulations and good practice.
          • Provide technical guidance to Program Managers/Directors