IMPORTANT NOTICE REGARDING APPLICATION DEADLINE:ย please note that the deadline for applications is indicated in local time as per the time zone of the applicantโs location.
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This post is a limited-term fixed-term post.
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1. ย ย ย Organizational Context
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a.ย ย ย Organizational Setting
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The post is located in the Operations Service of the Hague Registry.ย The Operations Service is responsible for receiving, processing, and registering international design applications and other transactions related to the administration of the various Acts of the Hague Agreement.
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b.ย ย ย Purpose Statement
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The Operations Service is responsible for receiving, processing, and registering international design applications and associated transactions. The incumbent is required to administer the work of the team for non-application transactions such as changes, renewals and Office decisions, monitor the quality of the work and prepare statistical reports.ย The incumbent is also required to solve complicated cases and answer complex queries, which requires a thorough understanding of the various Acts of the Hague Agreement, the Common Regulations, the Administrative Instructions, and the Locarno Classification.ย The incumbent replaces the Coordinator when required.
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c.ย ย ย Reporting Lines
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The incumbent works under the supervision of the Coordinator, Operations Service.
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d.ย ย ย Reporting Lines
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The incumbent liaises with Member Offices, users, legal officers, IT developers, financial officers and translators on operational design, development, deployment, and support issues for the Hague Registry.
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2.ย ย ย ย ย Duties and Responsibilities
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The incumbent will perform the following principal duties:
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a.ย ย Coordinate the work of non-application transactions such as changes, renewals and Office decisions and monitor the production, quality and performance of the team;
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b.ย ย Solve complicated cases and answer complex queries, and guide team members in processing these; ensure communication of results and include these cases in training materials used for the team;
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c.ย ย Collaborate with the Coordinator to ensure that the working procedures comply with the set objectives for production and quality; identify and make proposals on how to improve the working procedures;
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d.ย ย Contribute to the work of developing and updating standard operating procedures and guidelines on examination practices;
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e.ย ย Analyze and identify training needs for non-application transactions; develop training programs both for internal staff as well as for stakeholders based on WIPO and national Offices' registration procedures; deliver training and participate in training seminars for the Hague users and National Offices, as required;
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f.ย ย ย Provide assistance in developing services to stakeholders (both internal and external) to provide timely and relevant responses to queries and requests for information; ensure quality with respect to client-service in general by ensuring prompt and accurate follow up;
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g.ย ย Assist the Coordinator in reviewing and resolving complicated international design applications, and in developing examination practice for applications;
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h.ย ย Replace the Coordinator in his/her absence, as required; and
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i.ย ย ย Perform other related tasks, as necessary.
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3.ย ย ย ย ย Requirements
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Education (Essential)
First-level university degree in business administration, industrial design, law, engineering, science, or humanities.
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Experience (Essential)
At least three years of relevant professional experience in the area of industrial designs.
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Experience (Desirable)
Experience in an Intellectual Property Office or comparable working environment.
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Language (Essential)
Excellent written and spoken knowledge of English.
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Language (Desirable)
Knowledge of other official UN languages or of a major user of the Hague System.
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Job Related Competencies (Essential)
Good knowledge of the Hague System concerning the registration of international design applications.
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Good communication skills with the ability to communicate information clearly, both orally and in writing.
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Ability to perform root cause analysis and shape unstructured and disjointed information into cohesive business requirements;ย problem-solving skills.
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Excellent time management and work organization skills.
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Ability to handle and protect confidential and sensitive data with integrity.
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Excellent interpersonal skills and ability to maintain effective partnerships and working relations in a multicultural environment with sensitivity and respect for diversity.
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Customer/client oriented, with the ability to deliver a high-quality customer/client service, improving service execution, delivery and outcomes.
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Competent user of Microsoft Office applications (Word, Excel, Outlook, PowerPoint) and web collaborative workspaces (JIRA and Confluence) and the ability to adapt to new systems and tools quickly.
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4.ย ย ย ย ย Organizational Competencies
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1.ย ย ย Communicating effectively.
2.ย ย ย Showing team spirit.