Conflict Resolution / Anti-Harassment Specialist
Washington, DC
The IDB Group is a community of diverse, versatile, and passionate people who come together on a journey to improve lives in Latin America and the Caribbean. Our people find purpose and do what they love in an inclusive, collaborative, agile, and rewarding environment.
About this position
We are looking for a collaborative and influential professional with experience in the management and constructive resolution of employee conduct matters, inter-collegial conflict, anti-harassment and anti-discrimination, coaching, mediation, and related services.
In keeping with the newly approved IDB Group 2023-2028 People Strategy, the Conflict Resolution Specialist will support different mandates in active and impartial constructive support to employees and management in the prevention, identification, and handling of workplace conduct issues at the earliest possible stage and serve as an independent conflict resolution and anti-harassment professional. This position will work directly on the resolution of specific cases, in collaboration with other offices, as well as on broader institutional initiatives.
You will work in the Office of Ombuds and Mediation Services (OMN). OMN is a safe place where IDB Group staff and consultants can address their work-related issues and concerns. It is a single-entry point to seek information or help with workplace issues in a fully confidential setting through coaching, facilitation, mediation and other conflict resolution processes. Staff working in OMN also help employees within the organization to develop conflict competence through communications, training and skills-building activities, as well as track general trends, produce regular reports and make recommendations to Management.
What youโll do:
Provide employee conflict resolution services, which include confidential consultations, coaching, mediations, and training and outreach activities, as well as working on matters of office initiatives to promote a positive, productive workplace.
In particular, you will:
Under the moderate supervision of the Head of OMN and other OMN Specialists, work on the resolution of specific employee cases using a wholistic, person-centered approach. Serve as a liaison with the Office of Ethics, Human Resources Department and other business units on matters referred to OMN, including workplace harassment and microaggressions. Manage cases from both a corrective and restorative dimension, working with all affected parties to address issues and achieve concrete, positive outcomes. Provide input to employees in handling a wide range of workplace issues in accordance with the principles of confidentiality, informality, impartiality, and independence. Help employees understand and explore options for possible actions, providing coaching and referrals as needed, as well as specialized assistance for harassment and discrimination cases. Work on institutional iniatives related to handling employee conduct issues, including developing and operationalizing a system for referring cases from other units to OMN and a rapid response system for microaggressions, as well as other iniatives aimed at maintaining a positive, respectful and inclusive workplace. Conduct and/or oversee employee mediations for formal and informal employment disputes. Ensure that employees and Management are familiar with mediation services and that high-quality mediation services are provided in a timely fashion. Help manage a roster of qualified external mediators. Collaborate with training and other capacity-building activities for conflict management and other related topics, including targeted trainings (in-person and online) and employee onboarding programs, specially focused on tackling and preventing conflict connected to harassment, bullying and potential discrimination at the workplace. Contribute to the preparation and delivery of reports, such as the Annual Report and and/or other briefings to institutional stakeholders. Work with internal partners and stakeholders on activities related to the prevention and management of workplace conflict. Provide technical guidance to more junior staff.What you'll need
Education: Masterโs Degree in Alternative Dispute Resolution (ADR), Administration, Law, Organizational Development, Human Resources, Psychology, Counseling or other social sciences.
Experience: At least 4 years of progressively responsible professional experience in the fields of workplace conflict resolution, mediation and/or dispute resolution, preferably with exposure in an international organization context. Proven track record as a dispute resolution practitioner, ombudsperson and/or mediator.
Experience in the application of victim-centered and restorative approaches to workplace issues preferred.
Additional competencies:
Knowledge of conflict resolution theory and practice. Proven problem-solving skills and the ability to act impartially, independently and with confidentiality and integrity in the settlement of employment-related disagreements or conflicts. Ability to establish and maintain productive partnerships with clients by gaining their trust and respect. Ability to work with a diverse range of individuals at all levels of diverse backgrounds and cultures within complex, multi-layered organizations. Outstanding verbal and written communications skills, in Spanish and in English. Ability to inspire trust and demonstrate high personal integrity. Sound judgment, discretion, and sensitivity to protocol in handling confidential and sensitive matters. Experience conducting workshops in dispute resolution, communication, negotiation, civility and related topics is a plus. Languages: Fluency in English and Spanish, oral and written. Knowledge of French and/or Portuguese is a plus.Key Skill
Mentor and develop Promote Diversity, Equity, Inclusion and Belonging Focus on clients Communicate and influence Innovate and try new thingsRequirements
Citizenship: You are a citizen of one of our 48-member countries. We may offer assistance with relocation and visa applications for you and your eligible dependents.
Consanguinity: You have no family members (up to the fourth degree of consanguinity and second degree of affinity, including spouse) working at the IDB, IDB Invest, or IDB Lab.
Type of contract and duration
International staff contract, 36 months initially, renewable upon mutual agreement.
What we offer
The IDB group provides benefits that respond to the different needs and moments of an employeeโs life. These benefits include: A competitive compensation package Leaves and vacations: 24 days of paid time off + 8 personal days + sick leave + gender- neutral parental leave Health Insurance: IDB Group provides employees and eligible dependents with a robust medical benefits program which covers medical, dental, vision, preventive care, and prescription drugs.