Organization & Position Management SME Consultant

Post of duty: Washington D.C

The IDB Group is a community of diverse, versatile, and passionate people who come together on a journey to improve lives in Latin America and the Caribbean. Our people find purpose and do what they love in an inclusive, collaborative, agile, and rewarding environment.

About this position

The mission of the Organization & Position Management (O&M) Group, within the Compensation, Benefits and HR Services Division, is to create and maintain the Organizational Units and positions within the IDB Group Organizational Structure, ensuring compliance with the IDB Group’s approved structure and Organization Regulations.

The primary objective of this role is to provide technical expertise on Organizational Management matters, gather accurate data of the team operations, oversee operational efficiency, and ensure compliance of the team’s responsibilities, while focusing on seeking efficiencies through the optimization of processes, systems, and process documentation. Additionally, this position will support the O&M Group at the HR Service Center in Costa Rica and will interact with team members in Costa Rica and HQ to implement enhancements and improvements to the processes under their responsibility and ensure they are being followed by the third-party team

What you’ll do:

• Ensure smooth day-to-day operations in O&M, consistently delivering high quality service.
• Implement and maintain organizational and position structures and classifications within the Bank systems, aligning with organizational goals and optimizing operational efficiency while adhering to approved resource levels.
• Collaborate with stakeholders/clients in the conceptualization and development of technical solutions and special initiatives related to Organizational and Position data management.
• Maintain alignment between headcount by department and by funding source in partnership with the Finance Team. Perform root cause analysis to identify source of discrepancies and coordinate corrective measures.
• Monitor compliance of system approvals tables according to the corresponding policies and procedures.
• Provide technical direction to team of third-party analysts in Costa Rica responsible for the first level of support to employees on human resources related requests. Oversee an O&M system and knowledgebase to log, resolve, or escalate employee inquiries and issues. Interface with employees and resolve problems and conflicts, as necessary.
• Monitor the performance of the Employee Self Service applications and address any issued that may arise while identifying required updates and improvements.
• Act as subject matter expert on policies and procedures under your administration.
• Ensure all key performance indicators, SLA and agreed response times are met or exceeded.
• Anticipate opportunities for improvements in processes to enhance customer experience and compliance with established policies.
• Maintain a complete and thorough understanding of technical systems in a complex virtual environment.
• Develop and document processes, procedures, and guidelines of the processes under responsibility, focused on customer service, efficiency, quality and compliance.
• Communicate any issues arising from dealing with our clients or processes and execute the escalation procedure.
• Partner and build productive working relationships with peers, leadership, and other departments.
• Contribute to maintain a team culture that promotes a growth mindset

  What you'll need

  • Education: Bachelor’s degree in Human Resources or any related field.
  • Experience: 3 years working in shared services or outsourcing environments under a internal controls framework. Experience in HR processes, O&M Systems and Project Management preferred.
  • Languages: Working professional proficiency in Spanish and English is required

    Key skills:

    • Excellence in client service by proactively providing adequate solutions.
    • Ability to communicate effectively orally and in writing.
    • Data analysis skills.
    • Ability to work under the limited supervision of others.
    • Provides guidance task guidance to more junior staff.
    • Advanced knowledge of Microsoft Suite (Ms. Excel, Ms. Word, Ms. Outlook)
    • Knowledge of SAP, ServiceNow is a plus.
    • Ability to multitask and good interpersonal skills.
    • Ability to work under a continuous improvement mindset.

      Requirements:

      • Citizenship: You are a citizen of one of our 48-member countries.
      • Consanguinity: You have no family members (up to the fourth degree of consanguinity and second degree of affinity, including spouse) working at the IDB, IDB Invest, or IDB Lab.

        Type of contract and duration:

        • Type of contract: International Consultant Full-Time.
        • Length of contract: 12 months.
        • Work Location: On site, Washington D.C

          What we offer

          The IDB group provides benefits that respond to the different needs and moments of an employee’s life. These benefits include:

          • A competitive compensation packages.
          • Leaves and vacations: 2 days per month of contract + gender- neutral parental leave.
          • Health Insurance: the IDB Group provides a monthly allowance for the purchase of health insurance.
          • Savings plan: The IDB Group cares about your future, depending on the length of the contract, you will receive a monthly savings plan allowance.
          • We offer assistance with relocation and visa applications for you and your family when it applies.
          • Hybrid and flexible work schedules.
          • Development support: We offer learning opportunities to boost your professional profile such as seminars, 1:1 professional counseling, and much more.
          • Health and wellbeing: Access to our Health Services Center which provides preventive care and health education for all employees.
          • Other perks: Lactation Room, Daycare Center, Gym, Bike Racks, Parking, and others.