OPERATIONS MANAGER

Mercy Corps is a leading global organization powered by the belief that a better world is possible.
In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions
into action — helping people triumph over adversity and build stronger communities from within.
Now, and for the future. Program Summary Mercy Corps has been operational in Sudan since 2004, and currently has a country office in Port Sudan and field offices in South Darfur, Central Darfur, South Kordofan, North Kordofan, Kassala, River Nile, Northern and Gedaref states. Mercy Corps’ current areas of programming include food security and livelihoods, WASH, health, nutrition, resilience, and Market Systems Development. Mercy Corps’ Sudan crisis response seeks to meet the humanitarian needs of vulnerable Sudanese and other conflict-affected people across the country. Mercy Corps Sudan is recognized as a leader in market systems, agricultural, and food security and building on this experience, the Mercy Corps Sudan humanitarian program will layer in resilience and other program activities where appropriate and feasible to do so. The Sudan SOMOUD - Enhancing Community Resilience Project is an initiative funded by the World Bank which has two interlinked components: Component 1: Community Led Basic Service Delivery. This component supports: (i) delivery of improved community led basic services; (ii) temporary engagement of frontline workers and volunteers in select sectors; (iii) project management and technical assistance costs; and (iv) technical assistance and training to select local authorities. Component 2: Improving Food Security. This component supports: (i) increased resilience and production of select crops and protection of livestock assets in rural areas that supply food to the target communities; (ii) agricultural value chains; (iii) the scaling-up and strengthening of community consumer cooperatives and organizations and community food centers that distribute agricultural outputs and provide affordable food to vulnerable groups; and (iv) project management and implementation costs. General Position Summary The Operations Manager will be a critical member of the Program Management Unit (PMU) for the Somoud program in Gedaref, supporting Mercy Corps' mission to deliver high-quality programming in a challenging operational environment. The Operations Manager will lead operations functions, including logistics, fleet management, and office administration, ensuring that program activities are implemented efficiently and in compliance with Mercy Corps' policies and donor regulations. This role requires a dynamic individual who can adapt to changing contexts, manage risk, and build the capacity of local teams. Essential Job Responsibilities Operations Management

• Oversee all operations functions related to the Somoud program in Gedaref, ensuring alignment with Mercy Corps' internal policies and donor requirements.
  • Develop and implement strategies for the effective management of logistics and asset management.
    • Manage logistics to ensure efficient supply chain operations, coordinating deliveries to project sites and storage facilities.
      • Supervise inventory control ensuring compliance with Mercy Corps' asset management policies.
        • Coordinate with relevant stakeholders to address logistical challenges, including security and access constraints.
          • Oversee fleet operations, including vehicle allocation, maintenance, and compliance with safety protocols. Team Capacity Building and Leadership
            • Lead and develop a high-performing operations team for the Somoud program in Gedaref, providing mentorship, training, and performance management.
              • Promote a culture of compliance and risk management within the operations team.
                • Build the capacity of team members to independently handle operations tasks, ensuring sustainability of functions. Risk Management and Compliance
                  • Ensure all operations are conducted in compliance with Mercy Corps' policies, procedures, and donor regulations.
                    • Conduct regular audits and risk assessments to mitigate potential issues, including security risks, procurement fraud, and operational inefficiencies.
                      • Collaborate with the PMU to update and implement contingency plans as needed. Coordination and Representation