Middle Donor Associate

Hardship Level (not applicable for home-based)C

Family Type (not applicable for home-based)

Family

Staff Member / Affiliate TypeUNOPS LICA6

Target Start Date2025-06-01

Deadline for ApplicationsJune 4, 2025

Terms of Reference1. General Background

The United Nations High Commissioner for Refugees (UNHCR) is mandated to lead and coordinate international action to protect and assist refugees and other persons of concern (POC).

Private Sector Partnerships Service (PSP) sits within UNHCR's Division of External Relations (DER) and is responsible for mobilizing resources from the private sector for refugees. UNHCR has developed a Private Sector Fundraising Strategy focusing on both Individual Giving (IG) and Private Sector Partnerships, identifying priority fundraising markets and regions.

Individual Giving (IG) is targeted at the general public to secure the support of individuals through regular, unrestricted donations, cash appeals and legacies. The aim is to generate both monthly and one-time donations from individuals using various channels and methods including direct mail, face-to-face fundraising, telemarketing, digital fundraising, DRTV and emergency fundraising, with focus on strong donor loyalty and lifetime value.

PSP MENA has established a successful Middle Donor Programme that is contributing to almost 60% of its annual IG income. The incumbent will be responsible for crafting annual plans and coordinating with Digital acquisition and Retention teams to maximize return on investment (ROI) from Middle Donors. Additionally, this role will oversee the identification of potential donors from the standard donors pool, ensuring a steady pipeline for upgrades to the Middle Donors tier.

This position will be expected to understand the donor database and PSP MENA donos’ behaviours, deploy various donor communication strategies, address and resolve donor inquiries, and proactively make tangible efforts to nurture and engage donors. The position´s primary focus will be on increasing income, donor satisfaction, engagement, and loyalty while fostering a deeper connection between donors and our organization's cause.

2. Purpose and Scope of Assignment

Under the supervisor of the Senior PSP IG Associate, the Middle Donor Associate will be doing:

• Manage a portfolio of around 1,500 middle donors and manage regular communication in cooperation with the Major gifts program and the IG fundraising unit utilizing existing or newly created communications, appeals and retention activities.
• Manage budgets and report on spending and return on investment.
• Manage the development of all the creative, production and services related to the middle donor program.
• Schedule and set objectives for individual research, cultivation, solicitation, and contacts with high priority donors and prospects: average calls, e-mails and meetings as per the KPIs for each band of the middle donor program.
• Produce in conjunction with the PSP Officer the Middle Value Donor budget and provide financial forecasts.
• Contact prospects to determine capability and propensity for joining the middle donor’s program with an increased level of giving, while achieving individual and department financial goals.
• Solicit, negotiate agreement and close gifts with potential donors.
• Participate in setting and achieving annual campaign goals.
• Keep up to date with giving techniques and strategies to increase or maintain gifts from middle donors.
• Perform other related duties as required.

3. Qualifications and Experience

a. Education
• Completion of High School Diploma with 3 years relevant experience; or 2 years relevant work experience with Bachelor or equivalent or higher in Account and Relationship Management, handling high profile accounts and/or individuals, Communication, Marketing, Business or other associated field, and/or equivalent work experience.

b. Work Experience
• Minimum 3 years relevant experience with High School Diploma; or 2 years relevant work experience with Bachelor or equivalent Knowledge of the UN system preferably with UNHCR or another UN Agency is a plus.
• Experience working with individuals and business leaders in the Gulf region, and strong knowledge of the Gulf and Arab market and cultural trends.
• Previous experience in fundraising and donor services is an asset.

c. Key Competencies
• Excellent written, interpersonal, and oral communication skills are essential.
• Diligent, self-motivated, and creative individual with ability to manage multiple areas of responsibility.
• Problem solving and decision-making skills, excellent Relationship Management, Customer Service and Communication Skills.
• Ability to independently manage and prioritize multiple simultaneous projects in a fast-paced and busy environment and to delegate task assignments as needed.
• Good judgment, high energy, a positive attitude, and a good sense of humor.
• Target driven and has good knowledge and understanding of ROI.
• Required excellent knowledge of Microsoft Office, Excel, Outlook, and Database Management.
• Fluency in English and Arabic.

Desirably, the candidate should have:
• Proven experience in fundraising, sales, or marketing, with a track record of delivering successful donor retention and development programs.
• Experienced in fundraising techniques (email marketing, telephone, database, and digital methods).
• Experience in data segmentation and management, proficiency in using CRM systems (Salesforce, Microsoft Office suite).
• Capable of setting up relevant benchmarks and KPIs, with a track on key metrics such as retention rates, Donor Lifetime Value, Frequency of giving, etc
• Excellent written and verbal communication skills in English and Arabic is required.
• Experience in building and maintaining positive relationships with high-profile donors and individuals.

Standard Job Description

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Other informationThis position doesn't require a functional clearance

RemoteNo