DEADLINE FOR APPLICATIONS16 December 2025-23:59-GMT+02:00 Central Africa Time (Juba)
WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.
ABOUT WFP
The World Food Programme is the worldโs largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.
At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.
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WHY JOIN WFP?
WFP is a 2020 Nobel Peace Prize Laureate.
WFP offers a highly inclusive, diverse, and multicultural working environment.
WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.
A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.
We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).
JOB TITLE: Management Services (Administration) Officer
UNIT/DIVISION: Protocol and Travel team - Management Services Unit
Type of Contract: Fixed Term - National Officer level A (NO-A)
DUTY STATION (City, Country): Juba, South Sudan
DURATION: One year, annually renewable based on performance and budget availability
Country Context:
South Sudan has been in protracted crises since 2013. Independence in 2011 gave hope for national unity, peace, oil revenue and socio-economic development. Yet, by the end of 2013, the country descended into war. After numerous violent incidents, ceasefires and peace attempts, the Revitalized Agreement on the Resolution of Conflict in South Sudan (R-ARCSS) was signed in 2018. It has brought renewed hope, and there has not been a national-level violent incident. However, the implementation of R-ARCSS chapters has been delayed; thus, South Sudan remains in a fragile situation.
Over 50 percent of 14 million people in South Sudan are projected to be facing acute levels of food insecurity in 2026 (IPC Nov 2025). The number of people in acute food insecurity has tripled since independence, particularly over recent years due to persistent communal violence, economic crises, and climate shocks. Traditionally, people in South Sudan have community safety nets and locally adapted coping strategies for these events. Yet, compounded effects of the years of war and conflict, deep-seated poverty, climatic events, limited investments in social and economic services, and unsustainable natural resource management have significantly depleted household and community capacities to restock and strengthen their livelihoods to withstand future stocks.
Purpose of the assignment:
The MS Officer is responsible for the effective management of Protocol, Events and Travel services. By coordinating and over seeing these services, the MS Officer promotes cost efficiency, ensures adherence to organisational policies, and supports high levels of staff satisfaction. This role is instrumental in fostering robust relationships with the Ministry of Foreign Affairs and other relevant government departments. Ultimately, the MS Officer contributes significantly to team productivity and morale, underscoring their essential role in the organisationโs overall success.
Responsibilities:
The Management Services (Administration) Officer will directly report to Deputy Head of Management Services unit. The selected candidate will be responsible for the following tasks:
- Supervising a team of staff including travel, events management and protocol focal points, ensuring accountability and that travel is safe, efficient, and cost-effective for WFP.
- Managing and coordinating travel-related activities at the country office and field levels.
- Ensuring smooth, efficient, and cost-effective travel arrangements for staff.
- Organizing and coordinating events arrangements.
- Coordination of Protocol services with South Sudan.
- Monitoring travel expenses to ensure they remain within budget. Enforcement of WFP travel policy for all trips.
- Compliance of WFP rules and regulations including standard operating procedures.
- Preparing periodic reports related to travel, events management and protocol services. Ensuring proper co-ordination with MOFA and the government offices.
KEY DELIVERABLES:
- On-Time Travel Arrangements: Percentage of travel bookings and arrangements completed within required timelines.
- On-time Protocol actions: Percentage of actions taken within the time frame provided including renewal of staff VISAโs
- Budget Compliance: Adherence to travel and event budgets, as measured by variance between projected and actual expenses.
- Policy Compliance Rate: Rate of compliance with WFP travel and events policies and procedures.
- Staff Satisfaction: Feedback scores from staff regarding the efficiency, safety, and cost-effectiveness of travel and event arrangements.
- Expense Processing Time: Average time taken to process travel claims, reimbursements, and related financial documentation.
- Number of Travel or Event Issues Resolved: Resolution rate of travel or event-related problems or complaints within a specified timeframe.
- Event Success Rate: Percentage of events executed successfully, measured by feedback, and achievement of event objectives.
- Reporting Accuracy and Timeliness: Accuracy and promptness in preparing and submitting periodic travel and protocol reports.
QUALIFICATIONS & EXPERIENCE REQUIRED:
Education
- Advanced university degree (masterโs degree or higher) in Business/Public Administration, Management, or other relevant field, or First University degree with additional years of related work experience and/or training/courses
Experience:
- For master's degree holder or higher: Two years of progressively responsible work experience in administration, business support, event management, travel, and protocol services in an international setting.
- For a candidate with a first university degree, at least Four years of the above experience is required.
- Supervisory and team management experience is required.
- Experience in working with UN agencies, NGO or international organizations is essential
- Experience in analyzing data, identifying trends, and interpreting performance metrics to derive actionable insights and produce comprehensive reports / presentations.
- Familiarity with official travel guidelines, visa regulations, and host country agreements and/or experience in liaising with government authorities for visas, permits, and diplomatic documentation.
Knowledges, Skills & Behavioural competencies:
- Knowledge of the principles and techniques of administrative management including organisation, planning, training, budgeting, and reporting.
- Solution oriented mindset
- Ability to plan, direct and coordinate program and administrative activities of a complex, interrelated and interdependent nature.
- Ability to communicate effectively in a diverse workplace environment
- Strong organizational and communication skills with the ability to manage multiple priorities and meet deadlines
- High level of discretion and professionalism when handling sensitive information
- Knowledge on the operations of MOFA and other relevant government departments.
- Proficiency in standard Microsoft Office applications (Word, Excel, PowerPoint)
Languages:
Fluency in English is required
(Condition for Application:
This position is open ONLY for qualified South Sudanese candidates. Female candidates are highly encouraged to apply)
WFP LEADERSHIP FRAMEWORK
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Click here to access WFP Leadership Framework
REASONABLE ACCOMMODATION
WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact: global.inclusion@wfp.org
NO FEE DISCLAIMER
The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.
REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION
We strongly recommend that your profile is accurate, complete, and includes your employment records, academic qualifications, language skills and UN Grade (if applicable).
Once your profile is completed, please apply, and submit your application.
Please make sure you upload your professional CV in the English language
Kindly note the only documents you will need to submit at this time are your CV and Cover Letter
Additional documents such as passport, recommendation letters, academic certificates, etc. may potentially be requested at a future time
Please contact us at global.hrerecruitment@wfp.org in case you face any challenges with submitting your application
Only shortlisted candidates will be notified
All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.
No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.
- Advanced university degree (masterโs degree or higher) in Business/Public Administration, Management, or other relevant field, or First University degree with additional years of related work experience and/or training/courses