IT and Data Management Assistant for USAID’s Esho Shikhi Project

POSITION SUMMARY POSITION TITLE : IT and Data Management Assistant, USAID’s Esho Shikhi Activity LOCATION : Dhaka based DEPARTMENT : Human Rights, Education, and Empowerment REPORTS TO : GIS and MIS Specialist and closely work with WI IT Specialist NUMBER OF POSITION : One TENTATIVE START DATE : 01 October 2023, one year contract (renewable) POSITION SUMMARY: Winrock International is inviting applications for the position of IT and Data Management Assistant for the U.S. Agency for International Development (USAID) funded Esho Shikhi (Come and Learn) Activity in Bangladesh. The overall objective of Esho Shikhi is to improve Bangla reading skills of Grade 1 and Grade 2 students to develop them as independent readers. Esho Shikhi works to increase learning opportunities, improve quality education, and build the capacity of communities to support education and respond to disasters. The IT and Data Management Support Assistant reports to the GIS and MIS Specialist, and s/he will be involved with tasks related to the Esho Shikhi project’s district and Upazila-level IT and data and database management-related support. The primary concern of the position holder is to keep the activity’s information updated, provide day-to-day support to users on IT-related issues and concerns, and troubleshoot problems in the system. Needs to organize, secure, and ensure quality of Esho Shikhi MIS, database, GIS, MIS platform, participant payment system (bKash), and provide support to the MERLA unit as required. The incumbent will oversee all IT and MIS-related project tasks while also maintaining organized records and documentation in adherence with the policies and procedures of Winrock International and USAID. Specific responsibilities include, but are not limited to: IT Support Manage computer systems, network infrastructure, and cloud storage operations. Network Administration and Maintenance Monitor the network for security loopholes by analyzing security breaches and vulnerabilities for hacking, viruses, malware, and other malicious code infections. Troubleshoot network and computer software and hardware problems and performance issues; Set up and maintain Microsoft cloud services, including OneDrive, Share Point, Outlook, and MS Teams. Installing, reinstalling, and configuring the operating system and application software in-house and remotely Maintain a current asset list of all technical equipment and supplies and liaise with the operations team to submit the inventory report to Winrock as required. Ensure the operation and service of desktops, laptops, scanners, photocopiers, printers, Wi-Fi routers, etc. Conduct ICT training for the project teams on ICT digital tools, emerging technologies, and in House-developed applications. Providing training to Winrock Bangladesh end users to develop their skills as advanced users of Office 365, network services, and the Internet. Database Support Provide support to manage the Monitoring, Evaluation, and Learning (MEL) databases to prepare reports and dashboards, including visualizations; Support the development of locally appropriate tablet usage guidelines for government staff, teacher coaches, and other users as applicable. Provide support to install Tangerine and make the tablets ready for digital classroom observation and regular data pulling from the system for senior management. Contribute to the design and piloting of digital monitoring tools and the refining of tools in ODK, Kobo Toolbox, and Power Bi. Use data to support decision-making to project learnings, successes, and challenges during bi-annual meetings with government officials and relevant school communities at the local level. Working closely with project partners and HQ staff, the IT Officer will ensure the quality, timeliness, and uniformity of documents, databases, and communication materials on the common drive. Provide necessary input for ensuring the stable operation of the project’s database(s) and dashboards and conduct regular updates, data cleaning, and functionality tests. Provide data from MIS and GIS systems to analyze the data and help the Esho Shikhi project team understand the meaning of the data and its effective use. Assist in ensuring the security of data by implementing regular updates of software, security, and operation systems. Provide training and support to the project staff and partners as needed in MIS data collection and dashboards. Provide end-user support in the management of the participant's bKash payment system. REQUIREMENTS AND QUALIFICATIONS: Education: A minimum of a bachelor's degree in information technology, computer science, or a related field from a reputed university Work Experience: A minimum of three years of experience in IT, database management for international development organizations or reputed local organizations. Experience in a US government-funded project is preferred. Experience using the Microsoft Office Suite (MS Teams, SharePoint, OneDrive, Kobo Toolbox, ArcGIS, Outlook, etc.), Power BI, and other relevant software. Knowledge and Skills: Fluent in Bangla and English. Proficient computer skills in Microsoft Office Suite, Power BI, and relevant software. Familiar with Kobo Toolbox, ArcGIS, for data collection and case studies. Knowledge of database structure and SQL. Knowledge of IT systems, networks, trouble shooting and databases. Ability to work in cloud-hosted IT infrastructure. Willingness to travel within Bangladesh. Ability to work independently with minimal oversight and manage multiple competing priorities and activities. Strong interpersonal skills and ability to work with teams in a multicultural environment. Winrock is an equal opportunity employer. We are committed to providing equal employment opportunity for all people and value diversity and inclusiveness. Winrock recruits, employs, trains, promotes and compensates regardless of race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. At Winrock we have a clear mission: Empower the disadvantaged, increase economic opportunity and sustain natural resources through unwavering dedication to accountability, equity, innovation, integrity and transformation. Winrock knows that its success comes from the hard work and steadfast dedication of its diverse workforce. Winrock remains committed to maintaining diversity, inclusion and equity across the entire organization