Qualified women and persons with disabilities are strongly encouraged to apply.
WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.
Internship opportunity - Service desk, TEC, Goma
Title of Post: Internship in Service Desk Type of contract: Internship Unit: TEC Country: Democratic Republic of Congo Duty Station: Goma Duration of internship: 6 months Number of positions: 1
ABOUT THE WFP
The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.
With 27.3 million highly food-insecure people, DRC is the largest food security crisis in the world in absolute numbers. The Democratic Republic of the Congo (DRC) has the highest estimated number of food-insecure people worldwide, with 27.3 million people who are food insecure between February and July 2021, representing about 28% of analysed population. Of this figure, 20.5 million people are facing “crisis” levels (IPC Phase 3) and 6.7 million people are facing “emergency” levels (IPC Phase 4) of food insecurity. An additional 41 million people are in a “stressed” state with high risk of slipping into food insecurity. Humanitarian actors continue their assistance operations despite the difficulties of access and insecurity in several provinces of the country; following the crisis in the East, WFP has scaled up its operation in 2022 despite funding challenges.
DUTIES AND RESPONSIBILITIES
Under the supervision of the IT Officer, the incumbent is responsible for:
1. ServiceDesk, User & Field Supports
Based on orientation received, record all calls from Users and assist to deal with simple requests and complaints
Participate in the initial assessment of all Incidents and user support.
Learn and contribute:
to make the requests for granting access to IT services and issuance of IT equipment by ensuring the IT Service Request Form is properly completed by requester and that it is duly approved. to Process termination of IT services for reassigning or separating staff by ensuring that the Separation Form is properly completed. to Produce Weekly, Monthly and Yearly management reports on IT support activities.