UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.
Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.
And we never give up.
For every child, Opportunity
This internship is to provide Tertiary students with an opportunity to put into practice skills they have learned while in the university. By the end of the programme, students should have an opportunity to enhance those skills, obtain the perspective of a work environment and benefit from a mentor or supervisor's experience and advice.
How can you make a difference?
Under the supervision of the ICT Officer the intern will work as Admin/ICT Associate and will carry out the main duties and responsibilities as specified below.
Main duties and responsibilities: General ADMIN/ICT
ICT Associates at this level perform a full range of procedural activities in support of ICT to ensure effective communications with client departments/divisions/offices and efficient provision of support to other ICT staff.Providing first-level support that includes receiving, processing and logging service requests. Managing lifecycle of ICT incidents assigned to him/her in service management tool. Providing support in conferencing with ICT and audiovisual equipment as and when requested. Creating and assigning work orders. Maintaining and updating files (electronic and paper) and internal databases. Maintaining ICT inventory, manuals and other documentation. This may require the incumbent to lift, move, mount, or store equipment. Support the routine ICT activities requiring thorough understanding and application of server, operating system, hardware and software documentation and functionality. Installing/upgrading, configuring (routine, standard) and maintaining systems, tools and equipment. Assisting in routine operation and monitoring of server systems. Providing second-level user support/troubleshooting. Extracting data from databases to serve the needs and requests of users, diagnosing errors and correcting as necessary. Performing backups of servers following standard backup procedures. Assisting in the generation of computer reports. Providing on-the-job orientation for users in the use of ICT systems. Facilitates the communications and workflow of the organizational unit to enhance the efficiency and timeliness of operations and outputs Manages incoming and outgoing correspondence, e-mails and telephone calls Communicates routine and some non-routine information pertaining to the work of the team Establishes and maintains the office filing and reference systems, both traditional and digital; and ensures the inter/intra-net websites are up to date and accurate Arranges meetings Takes minutes of meetings, ensuring accuracy, attention to detail and coherence. Supports capacity development activities and conferences by making the logistical arrangements, through engaging with facilitators, caterers and hosts. Arranges times through liaising with participants over availability. Liaises with budget focal points and section over costs and needs. Prepares background materials for participants and uploads cleared materials on the intranet. Prepares and maintains agendas on meetings and events related to the work group commitments. Provides travel assistance to staff members in section for travel arrangements and entitlements based on the organization’s rules and policies. Liaises with relevant travel focal points to ensure that the organization obtains the best service and price for all travel. Briefs/de-briefs staff members on issues relating to related administrative matters such as visas, security clearance, and documentation procedures. Extracts, inputs, maintains, and verifies correctness of travel records in the organization’s travel system to ensure accurate transactions related to travel costs and staff travel. Assists in the preparation of budgets on travel costs and maintain travel plan and budgetary control records. Monitors travel certification and report back to the team. Responsible for collecting invoices and filing documents for approval Uploads electronic files and verifies results to destination system. Responds to client transaction status and other inquiries.
To be considered for an internship with UNICEF, applicants have to meet the following requirementsbe enrolled in a degree programme in an undergraduate, or graduate school, or be a recent graduate be proficient in at least one of UNICEF’s working languages: English, French or Spanish and fluent in the working language of the office they are applying to have strong academic performance as demonstrated by recent university or institution records or, if not available, a reference letter from an academic supervisor have no immediate relatives (e.g. father, mother, brother, sister) working in any UNICEF office have no other relatives in the line of authority which the intern will report to are not disqualified under the UNICEF Child Safeguarding Personnel Standards (DHR/STANDARDS/2019/001), or as amended.
• Letter of verification from the college or university that the intern is currently enrolled in an undergraduate school and has completed at least two years of full-time studies at a university or equivalent institution towards the completion of an undergraduate degree (if the candidate is 18 years old, this replaces the two-year bachelor’s completion requirement); or, Graduate Degree Program (i.e., Master’s, PhD). It should also state the expected graduation date. Recent graduates are allowed until 2 years after degree completion.
• Copy of their most recent official transcript showing excellent academic performance
• Copy of Identification Card (ID)
• One letter of signed recommendation on letterhead or from professional email address
For every Child, you demonstrate...
UNICEF’s Core Values of Care, Respect, Integrity, Trust, Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values
UNICEF competencies required for this post are...
(1) Builds and maintains partnerships(2) Demonstrates self-awareness and ethical awareness(3)Drive to achieve results for impact(4)Innovates and embraces change(5) Manages ambiguity and complexity(6)Thinks and acts strategically(7)Works collaboratively with others.
During the recruitment process, we test candidates following the competency framework. Familiarize yourself with our competency framework and its different levels: competency framework here.
UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.
We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements.
UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.
UNICEF’s active commitment towards diversity and inclusion is critical to deliver the best results for children. For this position, eligible and suitable candidates with special needs are encouraged to apply.
Only shortlisted candidates will be contacted and advance to the next stage of the selection process.