INTERN-IT OPERATIONS & SERVICE DESK(NAIROBI)

The Organization

The Alliance of Bioversity International and the International Center for Tropical Agriculture (CIAT) delivers research-based solutions that harness agricultural biodiversity and sustainably transform food systems to improve people's lives. Alliance solutions address the global crises of malnutrition, climate change, biodiversity loss, and environmental degradation.

With novel partnerships, the Alliance generates evidence and mainstreams innovations to transform food systems and landscapes so that they sustain the planet, drive prosperity, and nourish people.

The Alliance is part of CGIAR, a global research partnership for a food-secure future.

About the position

The Intern will perform IT Operations and Service Desk tasks using established standard operating procedures.

Key Responsibilities

• Log all support requests using call tracking software.
  
• Answer staff questions in person, by phone and via ticket system.
  
• Capture and complete appropriate details to ensure prompt resolution of incidents/requests
  and promptly escalate where required.
  
• Assist in documenting commonly occurring issues and fixes.
  
• Install, configure, and maintain desktop and laptop computers, network, and printers and
  software.
  
• Perform printer maintenance duties.
  
• Troubleshoot and resolve basic network endpoints access for end-users.
  
• Provide IT support to guests and visitors during meetings and conferences.
  
• Provide maintenance, configuration and troubleshooting of conferencing equipment.
  
• Perform basic administrative support.
  
• Provide regular feedback of operational and support experiences to the Africa HUB IT Operations & Service Desk Coordinator.
  
• Any other related duties as required.
  
  

  Requirements

  • Bachelor's degree in IT or Computer studies 
    
  • Basic knowledge of user support for Microsoft Office and other popular software products
    
  • (e.g. Adobe).
    
  • Basic experience in setting up and trouble-shooting network PC and printers in networking environments.
    
  • Basic experience in troubleshooting Windows desktop operating systems (e.g. user profiles on Windows 10 and 11)
    
  • Basic experience with user support.
    
  • Working knowledge of the English language, both written and spoken.
    
  • Good interpersonal, communications and teamwork skills, courtesy and tact, and the ability to establish and maintain effective working relationships with people of different cultural and national backgrounds.
    
  • Good skills in personal organization and priority setting.
    
  • Good client orientation and service approach.
    
  • Good time management skills and attention to details.
    
  • Willingness to learn and test new technologies.
    
  • Keen to work in a fast-paced developing environment.
    
    

    Terms of employment
    
    This is an internship position based in Nairobi, Kenya. The initial contract will be for a period of Six (6) months.
    
    The Alliance Bioversity-CIAT is committed to fair, safe, and inclusive workplaces. We believe that diversity powers our innovation, contributes to our excellence, and is critical for our mission. Recruiting and mentoring staff to create an inclusive organization that reflects our global character is a priority. We encourage applicants from all cultures, races, colors, religions, sexes, national or regional origins, ages, disability statuses, sexual orientations, marital status, and gender identities. Female candidates are strongly encouraged to apply.
    
    

    Applications
    Applicants are invited to visit https://alliancebioversityciat.org/careers to get full details of the position and to submit their applications. Applications MUST include reference REF:103496- Intern-IT Operations & Service Desk as the position applied for. Cover letter and CV should be saved as one document using the candidate's last name, first name for ease of sorting. The Alliance collects and process personal data in accordance with applicable data protection laws.
    
    Applications closing date: 13th February 2024
    
    Please note that email applications will not be considered.
    
    Only short-listed candidates will be contacted.
    
    We invite you to learn more about us at:
    
    http://alliancebioversityciat.org