Intern at Canada Visa Application Center

Under the general oversight of the Immigration, Border Management 
(IBM)Division’s Immigration & Visa Support Solutions (IVSS) Unit at HQ & Sub 
Regional Coordinator, with overall guidance of chief of mission in Tunis and 
direct supervision of CVAC Team leader, the Incumbent will provide 
administrative support for the Canada Visa Application Centre operated by 
IOM

Learning Objectives

• *Provide client service excellence to applicants at all times, in full compliance 
  with the Immigration, Refugees Citizenship Canada (IRCC) Statement of Work 
  (SOW) and the IRCC Service Standards.
  *Assist in the provision of client information: distribution of application
  forms, information sheets and checklists regarding visa requirements; assist
  in call center (Telephone, emails , chats ) providing timely and accurate 
  information to clients.
  *Providing assistance to clients with Value Added Services. Informing clients 
  of any changes to visa requirements or submission procedures. 
  * Ensure the delivery of applications and passports from the VAC Visa office 
  and vice versa for the passports.
  *Maintain a professional appearance and migrant friendly demeanor at all 
  times. 
  *Maintain positive working relationships with IOM’s Lead VAC Partner, VFS 
  Global and IRCC staff locally. 
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  * Immediately inform management of any problems or issues related to 
  her/his daily work and regularly make suggestions on how to improve 
  efficiency and client service.
  * Comply with the IOM Policy for a Respectful Working Environment”, “IOM 
  Confidentiality Agreement”, “IOM Data Protection Manual”, IOM Standards 
  of Conduct”, Policy and Procedures for Preventing and Responding to Sexual 
  Exploitation and Abuse (PSEA) and the “IOM Policy on Reporting Irregular 
  Practices, Wrongdoing and Misconduct”. 
  * Such other duties as may be assigned by team leader, the Chief of Mission, 
  sub-regional coordinator, regional manager, FMS/IBM Unit at HQ.
  Education and Experience
   Training Components and Learning Elements

  • • Demonstrates interest in acquiring skills relevant to other functional areas 

    • • Keeps abreast of developments in own professional area 

      • •  Actively shares relevant information 

        • • Clearly communicates, and listens to feedback on, changing priorities and procedures 

            📚 𝗗𝗶𝘀𝗰𝗼𝘃𝗲𝗿 𝗛𝗼𝘄 𝘁𝗼 𝗚𝗲𝘁 𝗮 𝗝𝗼𝗯 𝗶𝗻 𝘁𝗵𝗲 𝗨𝗡 𝗶𝗻 𝟮𝟬𝟮𝟯! 🌍🤝 𝗥𝗲𝗮𝗱 𝗼𝘂𝗿 𝗡𝗘𝗪 𝗥𝗲𝗰𝗿𝘂𝗶𝘁𝗺𝗲𝗻𝘁 𝗚𝘂𝗶𝗱𝗲 𝘁𝗼 𝘁𝗵𝗲 𝗨𝗡 𝟮𝟬𝟮𝟯 𝘄𝗶𝘁𝗵 𝘁𝗲𝘀𝘁 𝘀𝗮𝗺𝗽𝗹𝗲𝘀 𝗳𝗼𝗿 𝗨𝗡𝗛𝗖𝗥, 𝗪𝗙𝗣, 𝗨𝗡𝗜𝗖𝗘𝗙, 𝗨𝗡𝗗𝗦𝗦, 𝗨𝗡𝗙𝗣𝗔, 𝗜𝗢𝗠 𝗮𝗻𝗱 𝗼𝘁𝗵𝗲𝗿𝘀! 🌐

            ⚠️ 𝐂𝐡𝐚𝐧𝐠𝐞 𝐘𝐨𝐮𝐫 𝐋𝐢𝐟𝐞 𝐍𝐨𝐰: 𝐏𝐨𝐰𝐞𝐫𝐟𝐮𝐥 𝐓𝐞𝐜𝐡𝐧𝐢𝐪𝐮𝐞𝐬 𝐡𝐨𝐰 𝐭𝐨 𝐠𝐞𝐭 𝐚 𝐣𝐨𝐛 𝐢𝐧 𝐭𝐡𝐞 𝐔𝐧𝐢𝐭𝐞𝐝 𝐍𝐚𝐭𝐢𝐨𝐧𝐬 𝐍𝐎𝐖!

          • • Writes clearly and effectively, adjusting wording to the intended audience 

            • • Listens effectively and communicates clearly, adapting delivery to the audience 

              • Actively supports and implements final group decisions  Education

                At the time of application, candidates are required to be enrolled in the final academic year of a first university degree program or enrolled in a second university degree or recently graduated from an accredited academic institution preferably in in English/French languages or Computer sciences. ExperienceNot required  SkillsDemonstrated interest in working in international organizations and client service field. 

                Good working knowledge in Computer sciences   

                Computer literate with the ability to quickly learn new systems. LanguagesFluency in French and Arabic. Good knowledge of English Travel requiredNO Required Competencies IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process. Values - all IOM staff members must abide by and demonstrate these three values:

              • Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
            • Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
          • Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
        • Courage: Demonstrates willingness to take a stand on issues of importance.
      • Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.Core Competencies – behavioural indicators
      • Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
    • Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
  • Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.