- Provide client service excellence to applicants at all times, in full compliance with the Immigration, Refugees Citizenship Canada (IRCC) Statement of Work (SOW) and the IRCC Service Standards.
- Assist in the provision of client information: distribution of application forms, information sheets and checklists regarding visa requirements; assist in call center (Telephone, emails , chats ) providing timely and accurate information to clients.
- Providing assistance to clients with Value Added Services. Informing clients of any changes to visa requirements or submission procedures.
- Ensure the delivery of applications and passports from the VAC Visa office and vice versa for the passports.
- Maintain a professional appearance and migrant friendly demeanor at all times.
- Maintain positive working relationships with IOMโs Lead VAC Partner, VFS Global and IRCC staff locally.
- Immediately inform management of any problems or issues related to her/his daily work and regularly make suggestions on how to improve efficiency and client service.
- Comply with the IOM Policy for a Respectful Working Environmentโ, โIOM Confidentiality Agreementโ, โIOM Data Protection Manualโ, IOM Standards of Conductโ, Policy and Procedures for Preventing and Responding to Sexual Exploitation and Abuse (PSEA) and the โIOM Policy on Reporting Irregular Practices, Wrongdoing and Misconductโ.
- Such other duties as may be assigned by team leader, the Chief of Mission, sub-regional coordinator, regional manager, FMS/IBM Unit at HQ.
Education and Experience:
ย
Currently enrolled in the final academic year of a first university degree program or enrolled in a second university degree or recently graduated from an accredited academic institution preferably in in English/French languages or Computer sciences.ย
Languages:
ย Fluency in French and Arabic. Good knowledge of English.
Intern at Canada Visa Application Centre
Tags:
English
- Added Date: Thursday, 17 July 2025
- Tags: English
- Organization: International Organization for Migration
- Country: Tunisia
- Post Level: Intern
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