Position: ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ICT Team Leader
Reports to: ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย Head of Supportย
Supervision of: ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ICT Technical Assistant (2)
Duty station: ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย Tripoli ย ย
Travel: ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย 20%
Project number: ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย LY2104
Duration and type of contract: ย One Year
All NRC employees are expected to work in accordance with the organisationโs core values: Dedication, innovation, inclusivity and accountability. These attitudes and believes shall guide our actions and relationships.ย
- Role and responsibilities
The ICT Team Leader is responsible for the smooth management of the computer systems and networks of an organization and provide effective and efficient support on day to day basis to users of the network and systems, installing and configuring computer systems, diagnosing hardware and software faults and solve technical and applications problems. This is role is responsible for enforcing the ICT policies and roll out of new ICT products and policies, training of staff and monitoring and upgrading of IT infrastructure. This role will also support the improvement of the Document Management and Filing systems and routines and ensure that all relevant staff members are sufficiently trained and utilizing the relevant Document Management and Filing System effetely.
Generic responsibilities:
- Adhere to NRC policies, tools, handbooks and guidelines
Specific responsibilities
These responsibilities shall be adapted to the particularities of the job location and context, phase of operation, strategic focus and type of programme intervention. This section shall be revised whenever a new employee is hired or the context changes significantly.ย
IT Management and security
Computer- and printer hardware and software planning, maintenance, and support. Adequate and systematic backup routines. Coordination with CO office ICT staff to get update technical support or new changes of NRCยglobalize standard guidelines / instruction.
Maintain proper asset / inventory register and updated in monthly asset reportย Collect, compile, and summit monthly asset and inventory reports. Asset focal person of Rakhine Area Office. Conduct physical asset check across all offices in Rakhine area Office of operations andย ensure that asset list is up to date. Provision of office 365 training as require Follow up on regular maintenance of NRC ICT equipment and network in NRC Libya Area Office of operations, proper monitoring, and maintenance procedures, including maintenance agreements for ISP service provider. Ensure that communication equipment functions in accordance with Security Guidelines. Ensure maintenance and repair of technical equipment including scanner, photocopier, etc.ย Identify and advice on IT and equipment needs, including obtaining quotations and recommendation for procurement and participate in the procurement processes of ICT equipment if necessary Record and maintain electronic devices and IT equipment, including regular service, andย problem shooting Assisting in any other operational need that might be requested by line Supervisor(s). Coordinate with supervisor for ICT budget planning as require Provide ICT support and trainings to staff of NRC Libya Area Office Ensure that all newly purchased ICT items are registered in NRC asset inventory list. Coordinate for creation of new e-mail address in coordination with HR department. Carry out any other tasks as shall be assigned by the line managerยCritical interfaces
By interfaces, NRC means processes and projects that are interlinked with other departments/unitsย
or persons. Relevant interfaces for this position are:
Finance Department, Support Service Departments in CO/Field/Area Office External Suppliers Respective Program Departments2. Competenciesย
Competencies are important in order for the employee and the organisation to deliver desiredย
results. They are relevant for all staff and are divided into the following two categories:
1. Professional competenciesย
These are skills, knowledge and experience that are important for effective performance.
Generic professional competencies for this position:
At least 2 yearsโ experience from working as an ICT Officer in a humanitarian/recoveryย Context Previous experience from working in complex and volatile contexts Documented results related to the positionโs responsibilities Knowledge about own skills/profileย Fluency in EnglishยContext related skills, knowledge and experience (shall be adapted to the specific position):ย
Timely delivery of ICT service upon request Goal-oriented Ability to work under pressure, independently and with limited supervisionย Ability and willingness to work and travel (occasionally) under difficult circumstances. Flexible, creative and co-operative Practical sense and willingness and ability to contribute to program Security, political and cultural awareness2. Behavioural competencies
ย These are personal qualities that influence how successful people are in their job. NRCโs Competency Framework states 6 behavioral competencies as follows:
Handling insecure environments Planning and delivering results Working with peopleย Analyzing Communicating with impact and respect Coping with changeNRC line managers must have the following Leadership profile.
Build meaningful relations. Empower people.ย Act with integrity Deliver results.3. Performance Management
ย The employee will be accountable for the responsibilities and the competencies, in accordance with the NRC Performance Management Manual. The following documents will be used for performance reviews:
The Job Description The Goals and Performance Plan The NRC Competency Framework