ICT Officer

  • Added Date: Thursday, 21 October 2021
  • Deadline Date: Thursday, 28 October 2021

Re- Advertised

ICT Officer / Amman for Jordanians Only

Position: ICT Officer

Duty station/ Hub/ Field : Coordination office - Amman

Closing date: 28/10/2021

Humanity & Inclusion is an equal opportunity employer and strongly encourages women and persons with disability to apply.

PRESENTATION OF Humanity and Inclusion

Humanity & Inclusion(HI) is an independent and impartial international aid organization working in situations of poverty and exclusion, conflict and disaster. Working alongside persons with disabilities and other vulnerable groups, our action and testimony are focused on responding to their essential needs, improving their living conditions and promoting respect for their dignity and their fundamental rights.

Humanity & Inclusion is a not-for-profit organization with no religious or political affiliation. It operates as a federation made up of a network of associations that provide it with human and financial resources, manage its projects and implement its actions and social mission.

For more details on the association: http://www.hi.org/


The Syrian crisis is the greatest humanitarian crisis of the last 20 years. According to the latest UN figures, about 13.5 million people are currently affected by the crisis in Syria, including about 6.5 million IDPs, while over 4 million Syrians have sought refuge in neighbouring countries or in Europe. The current humanitarian response only provides a patchy and partial coverage of the growing humanitarian needs. Five years after the beginning of the crisis, the number of injured persons in Syria keeps rising, with a severe lack of rehabilitative care and psychosocial support. In hard-to-reach areas and/or areas of new displacement, local populations and IDPs are in need of emergency assistance in terms of food, household essential items, and other basic needs. The inclusion of the most vulnerable, including persons with disabilities, in the humanitarian response remains a major concern.

HI is managing a remote humanitarian program from three hubs in Jordan, Lebanon and Turkey, along four main pillars:

  1. Support to health partners (hospitals, care houses, rehabilitation centers, local NGOs) for the provision of comprehensive rehabilitation services (physical rehabilitation, psychosocial support and/or prosthetics and orthotics) through training, technical supervisions and donations of rehabilitation material and/or equipment;

  2. Provision of basic needs kits โ€“ Food baskets, Household Essential Items and Hygiene kits โ€“ in one-shot distributions to people who experience a sudden degradation of their living conditions due to renewed conflict, displacement and/or exclusion from humanitarian assistance;

  3. Education to the risks and effects caused by conventional weapons (including mines, Explosive Remnants of War and Small Arms Light Weapons) and urgent marking of hazardous areas;

  4. Training and technical support to other humanitarian actors on the inclusion of persons with disabilities and other vulnerable persons in the humanitarian response.

The current intervention is based on a mix of remote management of national teams and remote partnerships with local structures and organisations. HI has implemented some direct management programs in the past and is looking for ways to launch more in the coming months.


Contribute to define the mission ICT strategy, and ensure its implementation in liaison with the logistics coordinator.

Provide IT technical support and be the main point of contact for all Handicap International IT related issues in WoS mission.

Hierarchical & Functional links:

รผ Line manager: Logistics Coordinator

รผ Team Managed: Technical assistance to IT staff in the field

รผ Functional Link: IT focal points in the Hubs

รผ Coordination with WoS mission team


Responsibility 1: Support the Log Coordinator in drafting, editing, implementing and monitoring the Handicap International (HI) ICT procedures and Guidelines

Aim: Ensure that ICT Policy is understood and implemented.


  • Contribute the draft writing and the update of the ICT Policy, procedures and guidelines for Handicap International WoS mission.
  • Ensure that IT procedures and guidelines are respected on the mission level.
  • Organize specific trainings/workshops to enhance HI WoS membersโ€™ IT skills.
  • Ensure that all the IT focal points on the hubs are well trained on those policies and procedures.

Responsibility 2: IT Security management

Aim: Protect HI information and assets from both internal and external threats


  • Ensure a continuous back-up system of all servers and computers on a country level.
  • Ensure an adequate, accurate and secured IT system for premises and offices (Internet connection, data shared storage, Back-up systems, etc.โ€ฆ)
  • Maintain local and server based anti-virus software.
  • Develop, implement, test and review all the organization's information security in order to protect information and prevent unauthorized access
  • Inform and train users and management in how to adhere to HI global and local security policies.

Responsibility 3: Lead IT Projects

Aim: Develop, test and implement new IT projects in collaboration with HQ IT Unit


  • Ensure that WoS IT projects are in line with HI IT strategy
  • Be the focal point of those projects within HI WoS mission
  • Report to line manager and HQ on regular basis about the status of the pilots

Responsibility 4: Software management

Aim: Ensure that all software are up to date and in working order.


  • Provide software and system troubleshooting and support.
  • Install, maintain, troubleshoot, and update operating systems and user applications.
  • Proactively schedule software upgrades and patching.
  • Assure that all software on HI equipment is licensed and keep record of licenses.
  • Track license and support contracts to include notification of renewal timeframe to management
  • Provide technical assistance to HI Finance team in configuring NAVISION software.

Responsibility 5: Hardware management

Aim: Ensure the office IT hardware are running smoothly**


  • Monitor network to ensure network functionality and availability to all system users.
  • Install, maintain, troubleshoot, and repair cabled, wireless and other network infrastructure.
  • Support existing/new server/s and administer access rights for all users in the office.
  • Maintain and configure server(s) firewall (s) / VPN router(s)
  • Ensure the availability of the IT common spare parts in the stock.
  • Forecast, refill, and manage the IT stock in coordination office.

Responsibility 6: Users training

Aim: Improve users general IT skills and practices


  • Train new and current employees on computer software and ICT systems, if requested.
  • Brief the new employees on all policies related to IT.
  • Create materiel and presentations for trainings and reports.
  • Assess user capacity and suggest trainings and areas in need of improvement.
  • Create/update documentation of processes, procedures, and troubleshooting guides.
  • Support the IT focal points of the hubs to solve IT related issues via training, regular meetings, regular field visits etcโ€ฆ

Responsibility 7: Reporting

Aim: Record of needs, achievements and Challenges


  • Provide monthly narrative for IT related activities
  • Analyze and express HI WoS needs in term of equipment, software, operations, etcโ€ฆ
  • Along with the logistics monthly report, send the IT report(s) to the Logistics coordinator.

Note that this job description must remain flexible, to respond to additional tasks or changes as identified by line manager.


Education and experience:

ยท Bachelorโ€™s degree or higher within information technologies (Microsoft certificated professional or engineer)

ยท Minimum 3 years of relevant experience within the ICT technical field

Professional & Personal skills:

ยท Professional knowledge of network technologies and Windows clients

ยท Experience in handling servers and related access management control

ยท Good organization skills

ยท Service minded


ยท Fluent in Arabic and English, French is a plus


  • Starting Salary: 1073JOD

  • Travel: 10% to 15%

  • Starting date: ASAP**

  • Duration/ Type of contract: 6 months renewable - based on a timeline project

  • Benefits: Social Security & Health insurance

RETURNING NATIONAL CANDIDATES: We strongly encourage candidates with disability to apply for this position. Humanity and Inclusion strives to attract, motivate and retain staff in our programs.

This vacancy is archived.

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