Job description
About UN University (UNU)
The United Nations University (UNU) is an international community of scholars engaged in policy-oriented research, capacity development and dissemination of knowledge, furthering the purposes and principles of the Charter of the United Nations. UNUโs mission is to contribute, through research and capacity building, to efforts to resolve the pressing global problems that are the concern of the United Nations and its Member States.
For the past four decades, United Nations University (UNU) has been a go-to think tank for impartial research on human survival, conflict prevention, sustainable development and welfare. With more than 400 researchers in 12 countries, UNUโs work spans the 17 Sustainable Development Goals, generating policy-relevant knowledge to effect positive global change. UNU maintains more than 200 collaborations with UN agencies and leading universities and research institutions across the globe.
The UNU Campus Computing Centre (C3) serves as the technology arm of the United Nations University, providing responsive, user-focused and cost-effective information and communications technology (ICT) solutions that assist UNU and its institutes in successfully achieving their respective missions. In fulfilling this responsibility, C3 is committed to guiding the Universityโs strategic technology direction and overseeing the coordination and support of ICT infrastructure, resources, and services in alignment with the Universityโs mission and goals. C3 provides a collection of shared ICT services to the entire University under the vision of the Global Office.
This ICT Development & Operations Manager has a cross-functional role that is a core contributor towards the strategic development and implementation of the UNU ICT strategic plan. The successful candidate will support the development and implementation of ICT policies, guidelines, and strategic initiatives, including ICT frameworks, services, operational workflows, and core systems. Additionally, the incumbent will be tasked with the operationalization of ICT policies and guidelines, including the supervision and development of the Helpdesk team and the management of hardware and software procurement workflows.
Responsibilities
Under the supervision of the ICT Manager, the incumbent will be responsible for the following tasks:
1. Development
Support the development of the UNU ICT strategic plan, ICT policies, ICT guidelines, and other strategic initiatives.Identify and develop operational areas and solutions of strategic importance.Manage and optimize operations-related tools and processes to align with the UNUโs ICT roadmap and direction towards digital transformation.Support the analysis and reporting on the performance of digital initiatives to track their progress and success.2. Operations
Operationalize ICT policy and guidelines related to ICT operations.Supervise ICT hardware and software procurement workflows via ERP.In coordination with the procurement unit, manage relationships with ICT vendors and service providers to ensure smooth and efficient ICT operations.Supervise and develop junior team members.Evaluate existing and new systems and workflows to identify opportunities for automation and improvement.Streamline and automate ICT operations and systems.Support the operations and advancement of the Global Office.Supervise MDM and telephony platforms and provide additional support as needed.3. Helpdesk
Oversee Helpdesk and helpdesk team ensuring prompt issue resolution.Identify opportunities to add value to helpdesk processes and systems.4. Security
Implement information security controls and protocols according to UNU guidelines and best practices.Support ICT security operations through the development, review, and operationalization of workflows.Develop and operationalize ICT security incident response playbooks and associated materials.5. Perform other duties as assigned by supervisor.
Key performance indicators
Contribution to the UNU ICT Strategic Plan lifecycle.Contribution to the implementation of UNU ICT Strategic Plan.Operational efficiency of Helpdesk team.Quality and level of support provided to C3 team.Competencies
Values:
Inclusion โ take action to create an environment of dignity and respect for all, regardless of age, culture, disability, ethnicity, gender, gender identity, gender expression, geography, grade, language, nationality, racial identity, religion, sex, sex characteristics, sexual orientation, social origin or any other aspect of identityIntegrity โ act ethically, demonstrating the standards of conduct of the United Nations and taking prompt action in case of witnessing unprofessional or unethical behaviour, or any other breach of UN standardsHumility โ demonstrate self-awareness and willingness to learn from othersHumanity โ act according to the purposes of the United Nations: peace, dignity and equality on a healthy planetBehaviours:
Connect and collaborate โ build positive relationships with others to advance the work of the United Nations and work coherently as One UNAnalyse and plan โ seek out and use data from a wide range of sources to understand problems, inform decision-making, propose evidence-based solutions and plan actionDeliver results with positive impact โ hold oneself and others accountable for delivering results and making a positive difference to the people and causes that the United Nations servesLearn and develop โ pursue own learning and development and contribute to the learning and development of othersAdapt and innovate โ demonstrate flexibility, agility and the ability to think and act in novel waysQualifications
1) Education and certification
Bachelor's degree or Masterโs degree equivalent in Computer Science, Information Technology, Information Systems or other ICT related field of studies.2) Required skills and experience
At least 4 years (with Bachelorโs degree), or 2 years (with Masterโs degree) of extensive experience in ICT, especially ICT infrastructure, systems, and services, preferably in an international organization.At least 2 years of progressively responsible experience in a team-lead position.At least 2 years of demonstrated experience and expertise in the administration of: Entra IDIAMMS IntuneJamfAWS, Azure, or similar cloud environmentPowerShell & scripting - specifically in relation to process automationDisaster recovery and business continuity planningKnowledge and experience of: Linux administrationSystems migrationEndpoint security managementVersion control and management e.g. GitICT best practices and standards (ITIL)Experience in developing and documenting workflows, drafting reports, analyses, and proposals for a variety of audiences, communicating ICT issues to multiple categories of stakeholders, and preparing presentations for technical and non-technical audiences.Experience in drafting high-level documents.Experience in ICT services procurement.Experience in operating in fluid working environments' which may require after-hours attention.Strong communication skills, with an ability to craft messaging to specific and various audiences.Desirable skills: Initiative, service orientation, resilience, holistic approach to problem solving.3) Language Requirements
Fluency in English is required.Knowledge of another UN official working language is an asset.Remuneration
UNU offers an attractive, tax exempt compensation package including an annual net salary (subject to mandatory deductions for pension contributions and health insurance), 30 days annual leave, dependency benefits, pension plan and health insurance scheme. For more information please see: https://careers.un.org/lbw/home.aspx?viewtype=SAL
Duration of contract
This is a full-time, fixed-term appointment. The initial appointment will be for one (1) year with the possibility of renewal on a fixed-term appointment basis, subject to satisfactory work performance.
For academic positions, the combined duration of fixed-term appointments with UNU may not exceed six (6) years. The mandatory age of retirement for United Nations staff is 65 years.
Starting Date
1 July 2024
How to Apply
To apply to UNU, you will not need an account. Instead, we ask that you:
Apply via the apply link;fill out the UNU P11 Form (please avoid using similar forms provided by other United Nations organisations);provide a motivation statement (in the P11 form); andanswer a few questions that are tailored to the position.You may wish to refer to the UN Values and Behaviours Framework for more information.
Application Deadline
16 April 2024
Assessment
Evaluation of qualified candidates may include an assessment exercise which may be followed by a competency-based interview, background checks and references.
Special notice
Staff members of the United Nations University are international civil servants subject to the Rector's authority. They may be assigned to any of the activities or offices of the United Nations University. The Rector reserves the right to appoint a candidate at a level below that advertised.
UNU is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities to apply and become part of the organisation. Applications from developing countries, and from women are strongly encouraged. Eligible internal applicants are also encouraged to apply.
UNU has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNU, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination.
If you have supervisory function you need to have awareness on gender related issues.
Information about UNU rosters
UNU reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNU.
Scam warning
UNU does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.
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