Only candidates who are not nationals of the country of assignment are eligible to apply to this position
Hardship LevelH (no hardship)
Family TypeFamily
Residential location (if applicable)
GradePR4
Staff Member / Affiliate TypeProfessional
* Staff members will not normally serve in International Professional positions in the country of their nationality. In addition, in case of a first appointment upon recruitment, the assignment must be outside the staff memberโs country of nationality.
In practical terms this means that you are not eligible to apply for International Professional vacancies advertised in the country where you are national of.
ReasonRegular > Regular Assignment
Remote work acceptedNo
Target Start Date2023-06-24
Job Posting End DateJuly 13, 2023
Standard Job Description
HR Business Efficiency Manager
Organizational Setting and Work Relationships
The HR Business Efficiency Manager is responsible of driving business efficiencies, streamlining processes, and ensuring compliance within the HR division. The role involves coordinating with various stakeholders, such as the HR Coordinator, Office of the HR Director, and Heads of Service, to align strategic coordination and identify opportunities for efficiency gains. Additionally, the position entails risk management, coordination of audits and strategic initiatives, preparation of analysis and presentations, and representing the HR division in inter-agency forums.
The incumbent reports to the Deputy Director and works closely with the Director, the DHR leadership team, the Directorโs front office, as well as various stakeholders across the organization (e.g. Transformation and Change Service, Enterprise Risk Management Service, HR regional teams) as well as interlocutors outside UNHCR in particular around driving the global UN Future of Work agenda, where UNHCR is a key player.
All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCRโs core values of professionalism, integrity and respect for diversity.
Duties
Drive DHRโs overall agenda to increase business efficiencies, streamline processes and strengthen oversight and compliance.
Works in close partnership with the HR Coordinator, and Office of the HR Director to align on strategic coordination of the HR transformation agenda with broader transformation initiatives, including Workday and the Business Transformation Programme (BTP).
Responsible for the preparation of the regular DHR business review meeting in close collaboration with the DHR Leadership Team, including identifying, updating and analysing information on division-wide performance and efficiencies and key performance indicators.
In close collaboration with Heads of Service across DHR identify opportunities for efficiency gains and prepare reports on efficiencies both internally and externally.
As risk management focal person for DHR, coordinate and manage the divisionโs contribution to existing Risk Registers and new products related to risk management.
Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility.
Ensure decision making in risk based on the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).
Coordinate audit and strategic initiatives for the division including the bi-annual planning process
Prepare analysis, briefings and presentations as required.
Coordinate and prepare for presentations to various internal and external audit bodies, such as Internal Audit Committee and others.
Coordinate responses to Internal Audit, Investigation, Management Implication Reports and other requests received by the Division.
Assists in the coordination of communications and liaison with the HR Partners and other Field based colleagues.
Represent DHR and UNHCR in inter-agency fora on business efficiencies in the area of HR.
Perform other related duties as required.
Minimum QualificationsEducation & Professional Work Experience
Years of Experience / Degree Level
For P4/NOD - 9 years relevant experience with Undergraduate degree; or 8 years relevant experience with Graduate degree; or 7 years relevant experience with Doctorate degree
Field(s) of Education
International Relations, Political Science, Human Resources
or other relevant field.
(Field(s) of Education marked with an asterisk* are essential)
Certificates and/or Licenses
Nor specified
Relevant Job Experience
Essential
Relevant work experience in human resources management or a related field.
Experience in driving business efficiencies, streamlining processes, and implementing process improvements.
Strong knowledge of HR policies, procedures, and best practices.
Experience in managing HR transformation initiatives and aligning them with broader organizational transformation efforts.
Demonstrated experience in overseeing compliance and ensuring adherence to relevant laws and regulations.
Experience in data analysis, performance measurement, and reporting on key performance indicators.
Familiarity with risk management practices and the ability to coordinate and contribute to risk registers.
Experience in coordinating audits, investigations, and responses to audit reports.
Strong communication and presentation skills, including experience in preparing and delivering briefings and presentations.
Experience in collaborating with various stakeholders, such as HR partners, field colleagues, and external audit bodies.
Knowledge of inter-agency fora and experience representing an organization in such forums would be a plus.
Desirable
Field experience. UNHCR experience.
Functional Skills
HR-HR Policy Development and Coordination
Human Resources Best Practices
HR Optimization
Process efficiency Improvements
DM-Data Analysis
RM-Risk Management
MG-Project Management
SO-Presentation skills
CO-Drafting and Documentation
MG-Client Relationship Management
SO-Critical Thinking and problem solving
Motivating teams
(Functional Skills marked with an asterisk* are essential)
Language Requirements
For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.
Competency RequirementsAll jobs at UNHCR require six core competencies and may also require managerial competencies and/or cross-functional competencies. The six core competencies are listed below.
Core Competencies
Accountability
Communication
Organizational Awareness
Teamwork & Collaboration
Commitment to Continuous Learning
Client & Result Orientation
Managerial Competencies
Empowering and Building Trust
Strategic Planning and Vision
Judgement and Decision Making
Leadership
Managing Resources
Managing Performance
Cross-Functional Competencies
Political Awareness
Stakeholder Management
Negotiation and Conflict Resolution
All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination, and abuse of power.
As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.
This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.
Desired Candidate Profile The ideal candidate for the HR Business Efficiency Manager position should be a strategic thinker with strong HR expertise, analytical skills, and leadership abilities. Candidates should be able to drive business efficiencies, streamline processes, and ensure compliance within the HR division while collaborating with various stakeholders and representing the HR division in inter-agency forums.
The ideal candidate should:
โข have a strong business mindset and be able to understand the organization's goals and objectives.
โข have a solid understanding of HR processes, policies, systems and practices.
โข have a strong understanding of HR compliance requirements and risk management practices.
โข be highly analytical and possess the ability to analyze complex data and identify trends, patterns, and inefficiencies.
โข be able to think strategically and develop long-term plans to drive business efficiencies within the HR division.
โข be comfortable leading and managing change initiatives within the HR division.
โข have excellent interpersonal skills and be able to collaborate effectively with various stakeholders, both within and outside the HR division.
โข have strong leadership skills and be able to manage a team effectively.
โข be adaptable to a fast-paced and changing environment.Required languages (expected Overall ability is at least B2 level):
,
,
Desired languages
,
,
Operational context
Occupational Safety and Health Considerations:
To view occupational safety and health considerations for this duty station, please visit this link:
https://wwwnc.cdc.gov/travel
Nature of Position:
The position is based in the Directorโs Office of the Division of Human Resources (DHR). DHR works with and supports UNHCRโs highly dedicated, diverse and mobile workforce, over 19,000 people serving in 130 countries. Services provided cover all aspects of the employee journey, including assignment and recruitment, personnel administration, health and wellbeing, learning and development, inclusion & diversity, as well as strategic HR and vision-setting for the people function at UNHCR.
In 2019, UNHCR launched its multi-year HR transformation, based on a field-driven partnership model with the aims of fostering a positive employee experience for all colleagues enabled by good people management and digital transformation. The DHR Directorโs Office is spear heading the strengthened partnership approach and acts as an agent of change and engagement.
The incumbent reports to the Deputy Director and works closely with the Director, the DHR leadership team, the Directorโs front office, as well as various stakeholders across the organization (e.g. Transformation and Change Service, Enterprise Risk Management Service, HR regional teams) as well as interlocutors outside UNHCR in particular around driving the global UN Future of Work agenda, where UNHCR is a key player.
Living and Working Conditions:
Additional Qualifications
Skills
EducationBachelor of Arts (BA): Human Resources, Bachelor of Arts (BA): International Relations, Bachelor of Arts (BA): Political Science
Certifications
Work Experience
CompetenciesAccountability, Client & results orientation, Commitment to continuous learning, Communication, Empowering & building trust, Judgement & decision making, Leadership, Managing performance, Managing resource, Negotiation & conflict resolution, Organizational awareness, Political awareness, Stakeholder management, Strategic planning & visions, Teamwork & collaboration
UNHCR Salary Calculator
https://icsc.un.org/Home/SalaryScales
Compendium Add. 3 to March 2023 Compendium - Part B
Additional Information
Functional clearanceThis position doesn't require a functional clearance