The International Rescue Committee (IRC) responds to the worldโs worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and more than 25 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees delivers lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.
Overview:
The HR Associate plays a critical role in supporting employees, managers and the broader HR community by managing and executing HR system transactions throughout the employee lifecycle. This position also serves as the primary point of contact for HR inquiries. The position demands meticulous attention to detail, the highest level of discretion in handling confidential data, and exceptional customer service skills. Reporting to the HR Operations Manager, who is in charge of coordinating the work for all the Associates on the team and handling escalations.
Major Responsibilities:
1. Employee Support and Policy Knowledge: Act as the primary point of contact for IRC employees seeking HR system assistance, addressing employee inquiries promptly with accurate information and guidance, and ensure compliance with HR policies and labor laws. Guide employees to the right department to solve inquiries not related to HR Operations.
2. Collaboration and Process Improvement: Collaborate with cross-functional teams to analyze data discrepancies and improve HR processes for efficiency.
3. Training and Investigations: Provide guidance to employees on how to navigate Workday. Provide Workday training for HR teams and Investigate ADP related payroll errors to identify the root cause for any discrepancies.
4. Subject Matter Expertise: Serve as an HR expert, handling complex HR functions, managing time and payroll processes, and addressing absence-related inquiries.
5. Inquiry Handling and Problem Solving: Address HR inquiries from employees and managers, investigating and resolving administrative issues independently.
6. HR Transaction Management: Managing all the life cycle of the employees by executing and overseeing various HR transactions in the IRC HRIS, including hiring, transfers, terminations, and organizational changes based on provided information.
7. Verification and Compliance: Manage employee verification requests, background checks, and I-9 verifications for HQ employees.
8. Data Integrity and Records Management: Maintain accurate personnel files, ensuring data accuracy and compliance with policies. Assisting with internal and external audit requests.
Job Requirements:
Work Experience:
โข Minimum of 2 years HR Administration/HR Operations/HR Shared Services experience.
โข Previous experience in a customer service environment with demonstrated experience in active listening and problem-solving skills.
โข Familiarity with HR concepts and Employment laws and regulations a plus.
โข Knowledge of and/or experience in Benefits, Compensation, Recruiting, and Payroll.
โข Workday, ServiceNow, ADP experience is a must. Cornerstone experience is a plus.
Demonstrated Skills and Competencies:
โข Proficiency with Microsoft Office Suite.
โข Excellent interpersonal skills.
โข Strong judgment, sensitivity, creativity in addressing changing needs and situations.
โข Exceptional organizational skills with a keen eye for detail and the ability to prioritize effectively. Proven ability to handle stressful issues and collaborate courteously and professionally with all levels of the organization.
โข Comfortable working in a fast-paced environment and managing multiple projects simultaneously.
Working Environment:
Working environment of an office with the option of working remotely 2-3 days a week
Compensation:
Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.
US Benefits:
The IRC offers a comprehensive and highly competitive set of benefits. All US employees are eligible for sick time, a 403b retirement savings plans: up to 4.5% immediately vested matching contribution, plus an 3-7% additional IRC contribution, and an Employee Assistance Program which is available to our staff and their families to support in times of crisis and mental health struggles.
In addition, full-time employees are eligible for 10 US paid holidays, 20-25 paid time off days, disability & life insurance, medical, dental, and vision insurance (employee contribution starting at $135, $7, and $5 per month respectively) and FSA for healthcare, childcare, and commuter costs. Part-time employees are eligible for a proportionate amount of paid time off. These additional benefits apply to employees who work at least 6 months within a 12 month time period.
Standard of Professional Conduct: The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way โ our Code of Conduct. These are Integrity, Service, Accountability, and Equality.
Commitment to Gender, Equality, Diversity, and Inclusion: The IRC is committed to creating a diverse, inclusive, respectful, and safe work environment where all persons are treated fairly, with dignity and respect. The IRC expressly prohibits and will not tolerate discrimination, harassment, retaliation, or bullying of the IRC persons in any work setting. We aim to increase the representation of women, people that are from country and communities we serve, and people who identify as races and ethnicities that are under-represented in global power structures.