Functional Analyst

Grade: P2

Vacancy no.: CALL/P/2023/20
Publication date: 9 August 2023
Application deadline (midnight Geneva time): 31 August 2023

Job ID: 11108
Department: INFOTEC
Organization Unit: AMS
Location: Geneva
Contract type: Fixed Term

The ILO is issuing a call for expression of interest for the above position. This is an assignment of a purely temporary nature, not expected to lead to a career in the ILO. Duration is 12 months.

The selection process is not subject to the rules and procedures defined in Annex I of the ILO Staff Regulations

The following are eligible to apply:

- Internal candidates in accordance with paragraphs 31 and 32 of Annex I of the Staff Regulations. The Office will facilitate the temporary re-assignment of a selected internal candidate to this position.

- External candidates. A selected external candidate will be issued with a 4.2 (e) contract.

Staff members with at least five years of continuous service with the Office are encouraged to apply and will be given special consideration at the screening and evaluation stage.

The ILO values diversity among its staff. We welcome applications from qualified women and men, including those with disabilities. If you are unable to complete our online application form due to a disability, please send an email to ilojobs@ilo.org.

The ILO particularly welcomes applicants with experience in working within ILO constituents (governments, employers’ and business membership organizations, and workers’ organizations).

Applications from qualified candidates from non- or under-represented member States, or from those member States which staffing forecasts indicate will become non- or under-represented in the near future, would be particularly welcome. A list of these countries can be found here: ILO Jobs: Non- and under-represented Member States

Introduction

The position is located in the Information and Technology Management Department (INFOTEC) Department and Application Management Services (AMS) Branch. INFOTEC is responsible for information management and utilization of technology for the ILO. INFOTEC provides modern, secure, and reliable IT infrastructure, technologies, applications and services to enable the ILO to effectively manage information and use technology to perform its mission. AMS provides a range of application related development, implementation and support services covering solutions like: enterprise resource planning, document/content /records management, collaboration/ communication, business intelligence/ analytics and custom point solutions

The position provides expertise in solution design/wire framing, business process modelling and testing while acting as a liaison between AMS and business units in determining how to best implement software to streamline, automate and facilitate process efficiency and improvement.

This position will support the Health Insurance Information System (HIIS) of the Staff Health Insurance Fund (SHIF) of the ILO.

The position will report to the AMS Branch Chief.

Specific Duties

1. Requirements Analysis and Solution Design: Facilitate sessions and workshops to gather requirements. Prepare requirement, functional design and process flow documentation including mock-ups and wireframes. Provide information to management and senior analysts on the challenges, issues and solutions suggested. Brief technical colleagues as needed to explain solution requirements.
   1. Testing: Prepare test plans, scripts and scenarios for integration and system testing. Conduct testing including entering test transactions and document bugs, issues and enhancement requests in a systematic manner. Monitor their status and retest as needed. Support user community during User Acceptance Testing (UAT) and liaise with them as needed to ensure the solution conforms with the documented scope and requirements.
      1. Configuration and Solution Implementation: Utilize appropriate software configuration practices according to accepted standards within the software development lifecycle and methodologies like Information Technology Infrastructure Library (ITIL). Implement process and software solutions related to HIIS as well as other custom ILO applications and human resource/human capital management (HR/HCM) solutions (Oracle e-Business Suite HR, Personnel Actions and Leave Management). Draft configuration and implementation documentation.
         1. User Engagement and Training: Prepare and conduct functionality briefings and workshops to user communities. Prepare checklists, FAQs, etc. needed to assist user communities to utilize the implemented solution. Draft training materials and use case transactions. Provide training and individual support to ensure user understanding.
            1. User Support: Analyze reported issues related to HIIS as well as other assigned application, process and solution areas. Troubleshoot issues by liaising with technical colleagues/consultants, senior analysts and software vendors to resolve the issue. Work within established support norms and SLAs. Document and implement solutions as required to address the issues.
               1. Perform other relevant duties as assigned.

                  Required qualifications

                  Education

                  First-level university degree (Bachelor’s or equivalent) in an information technology related or business/ management field or other relevant field.

                  Experience

                  At least three years of professional experience in an IT work area related to implementation and support of application solutions. Oracle e-Business Suite or other ERP solution is an advantage. Direct experience with the Oracle e-Business Suite or health insurance claim settlement systems are an advantage. Knowledge of PowerBuilder or SQL are an advantage.

                  Languages

                  Excellent command of one working language (English, French, Spanish) of the Organization. Working knowledge of a second working language would be an advantage.

                  Competencies

                  In addition to the ILO core competencies, this position requires:

                  Technical

                  Sound understanding of administrative application implementation methodologies and best practices. Sufficient understanding of relevant business processes, operating strategies, policies, and procedures within the UN environment; capability to gather, document and analyze information; ability to draw conclusions including impacts and resolution options, discernment to prioritize issues or when to seek guidance are critical to overall organization drivers and which are not; ability to solve complex functional issues which cross-organizational boundaries. Ability to operate within the software development lifecycle and to engage team members and partners through the various activities in this cycle. This will include, briefings and developing, reviewing and discussing Functional & Technical Designs, Test Scripts/Scenarios, etc. Advanced application software skills including Microsoft Office tools to prepare presentations, spreadsheets, word processing, and project management.
                  

                  Behavioural
                  Effective personal management skills including time and task management, preparation of project related briefs, status reports, etc. and capable of working independently and within a team environment in order to meet deadlines. The ability to work in a multicultural environment and to demonstrate gender-sensitive and non-discriminatory behavior and attitudes.

                  Recruitment process

                  Please note that all candidates must complete an on-line application form. To apply, please visit ILO Jobs. The system provides instructions for online application procedures.

                  Evaluation (which may include one or several written tests and a pre-interview competency-based assessment centre) and the interviews will tentatively take place during the 2 to 4 weeks following the application deadline. Candidates are requested to ensure their availability should they be short listed for further consideration.

                  Depending on the location and availability of candidates, assessors and interview panel members, the ILO may use communication technologies such as Skype, Video or teleconference, e-mail, etc for the assessment and evaluation of candidates at the different stages of the recruitment process, including assessment centres, technical tests or interviews.

                  Fraud warning

                  The ILO does not charge any fee at any stage of the recruitment process whether at the application, interview, processing or training stage. Messages originating from a non ILO e-mail account - @ilo.org - should be disregarded. In addition, the ILO does not require or need to know any information relating to the bank account details of applicants.