Expedited SVN - Teleradiology and PACS System Assistant, G5

This position is only open for internal candidates.

Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal candidates are considered first-tier candidates.

  Context

The International Organization for Migration (IOM) is the UN Migration Agency.  With 174 member states it is committed to the principle that humane and orderly migration benefits migrants and society. Established in 1951 and now active in over 400 field locations worldwide, IOM works with partners, government and civil society to: 

1. Assist in meeting the operational challenges of migration and mobility.  
2. Advance understanding of migration issues 
3. Encourage social and economic development through migration; and 
4. Uphold the human dignity and well-being of migrants and mobile populations.

   IOM’s Regional Office for the East, Horn and Southern Africa oversees, plans, coordinates and supports IOM activities within the region. Through a team of specialists, the Regional office is responsible for project review and endorsement and provides technical support to Country Offices in the region which include Angola, Botswana, Burundi, Comoros, Democratic Republic of Congo, Djibouti, Eritrea, Eswatini, Ethiopia, Kenya, Lesotho, Madagascar, Malawi, Mozambique, Namibia,  Republic of Mauritius (also covering Seychelles), Rwanda, Somalia, South Africa, South Sudan, Tanzania, Uganda,  Zambia and Zimbabwe particularly in the area of project development, project implementation, monitoring and evaluation, resource mobilization, resource management, liaison coordination with regional and sub-regional governments, United Nations agencies and other key partners. 

   Under the overall supervision of the National Radiology Officer and under the direct supervision of the Senior Teleradiology and PACS Systems Administrator, the incumbent will provide technical and user support to the Teleradiology Unit of Migration Health Division of the Regional Office - Nairobi, and other missions in the region:

   1. Assist in technical support and troubleshooting of bio-data and system errors for Picture Archiving Communication System (PACS) and Teleradiology.
   2. Assist in writing and maintaining documentation, like users' instructions, manuals and technical support guide to be used by the Nairobi IOM Teleradiology Center.
   3. Monitor Teleradiology PACS software, databases and various Teleradiology services in Nairobi regional PACS hub.
   4. Provide support installing Teleradiology server hardware, Databases and PACS software's under the guidance of the National Radiology Officer as applicable.
   5. Troubleshoot Teleradiology networks.
   6. Assist with technical preparation of IOM Teleradiology service to the new field locations in the Africa region, in coordination National Radiology Officer as applicable.
   7. Assist the National Radiology Officer with technical issues that arise.
   8. Provide general assistance in developing, testing and maintaining reports in Teleradiology Structured Query Language (SQL) Reporting Services.
   9. Keep track of the submission of the Chest X-rays and the reports to the Australia and Canada eMedical websites when required.
   10. Check the replication of data from PACS servers in the Africa region.
   11. Detect, diagnose and resolve any hardware, software or connectivity problem.
   12. Provide support during weekends, holidays or outside working hours as well as act as a \"stand-by\" focal person on a rotation basis upon request.
   13. Perform such other duties as may be assigned. Education
       • Completed University Degree in Information Technology, Computer Science or Engineering or a related field from an accredited academic institution with 3 years' relevant professional experience, OR
       • High School Certificate with training in Information Technology, Computer Science or Engineering or a related field from an accredited academic institution with 5 years of relevant professional experience Accredited Universities are those listed in the UNESCO World Higher Education Database.   Experience
         1. Minimum of four years of relevant work experience mainly in administrative support roles;
         2. Experience with digital radiology and Tele-radiology. The understanding of the public health industry is an advantage;
         3. Experience in systems analysis and design techniques, testing and documentation required.
         4. Previous experience within the IOM Teleradiology Center or direct familiarity with its systems and workflows is highly desirable Skills
         5. Strong software development skills; strong skills in SQL development, database integration with web- based applications are advantageous Languages

            For this position, fluency in English and Kiswahili is required (oral and written).

            IOM’s official languages are English, French and Spanish. Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.   Required Competencies   IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.   Values - all IOM staff members must abide by and demonstrate these three values:
         6. Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
       • Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
   14. Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
5. Courage: Demonstrates willingness to take a stand on issues of importance.