Expedited SVN - Senior Teleradiology Assistant, G7

This position is only open for internal candidates.

Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal candidates are considered first-tier candidates.

 Context

The International Organization for Migration (IOM) is the UN Migration Agency.  With 174 member states it is committed to the principle that humane and orderly migration benefits migrants and society. Established in 1951 and now active in over 400 field locations worldwide, IOM works with partners, government and civil society to: 

1. Assist in meeting the operational challenges of migration and mobility. 
2. Advance understanding of migration issues 
3. Encourage social and economic development through migration; and 
4. Uphold the human dignity and well-being of migrants and mobile populations.

   IOM’s Regional Office for the East, Horn and Southern Africa oversees, plans, coordinates and supports IOM activities within the region. Through a team of specialists, the Regional office is responsible for project review and endorsement and provides technical support to Country Offices in the region which include Angola, Botswana, Burundi, Comoros, Democratic Republic of Congo, Djibouti, Eritrea, Eswatini, Ethiopia, Kenya, Lesotho, Madagascar, Malawi, Mozambique, Namibia,  Republic of Mauritius (also covering Seychelles), Rwanda, Somalia, South Africa, South Sudan, Tanzania, Uganda,  Zambia and Zimbabwe particularly in the area of project development, project implementation, monitoring and evaluation, resource mobilization, resource management, liaison coordination with regional and sub-regional governments, United Nations agencies and other key partners.

   The IOM regional Teleradiology Center based in Nairobi provides global Teleradiology services and technical support to field operations with a purpose to optimize the IOM Radiology services. 

   Under the overall administrative supervision of the Regional Radiology Coordinator and the direct supervision of the International Radiologist, and in close coordination with the Senior Teleradiology and PACS Systems Administrator for day to day workflow and technical matters, the successful candidate will provide the IOM Teleradiology Center users the following duties and responsibilities:

   1. Supervise the daily activities of the Teleradiology Assistants, ensuring that they effectively carry out their responsibilities. Handle any escalated issues that the G5 may be unable to resolve.
   2. Train new Teleradiology Assistants in procedures, tools, and software. Ensure that they are familiar with protocols and provide refresher when necessary.
   3. Implement a quality control process to review and ensure the accuracy of the work performed by the Teleradiology Assistants, including the correct uploading of CXR images and the accuracy of biodata.
   4. Monitor and evaluate the performance of the Teleradiology Assistants, providing feedback, addressing areas of improvement, and recommending training or development as needed.
   5. Identify and implement strategies for process improvement within the Teleradiology operations, ensuring greater efficiency and effectiveness.
   6. Engage with Regional Radiology Coordinator, the International Radiologist and colleagues from missions to discuss the needs, improvements, and challenges related to the Teleradiology workflow.
   7. Design and update SOPs for the department to ensure consistency in operations and to accommodate any changes or new requirements that arise.
   8. Act as the primary point of contact for resolving conflicts or disputes either within the Teleradiology team or with external stakeholders.
   9. Regularly communicate updates, challenges, and results to higher management. Also, review the daily statistical reports prepared by the Telerad  Assistants to ensure accuracy and comprehensiveness.
   10. Perform other related tasks as may be assigned Education
       • University degree in Health Sciences, Business Administration, Information Technology, Accounting or a related field from an accredited academic institution, with five years of relevant professional experience, or
       • Completed High School degree from an accredited academic institution, with seven years of relevant professional experience Accredited Universities are those listed in the UNESCO World Higher Education Database.   Experience
         • Experience with digital radiology and Teleradiology systems an advantage. 
         • Experience in Migration health work, screening health assessments and eHealth/eMedical services an advantage.
         • Previous experience within the IOM Teleradiology Center or direct familiarity with its systems and workflows is highly desirable Skills
         • Comprehensive computer skills in Microsoft Office, especially Excel.
       • Advanced computer knowledge an advantage.
   11. Excellent analytical and problem-solving skills. Languages
   12. Fluency in English IOM’s official languages are English, French and Spanish. Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.   Required Competencies   IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.   Values - all IOM staff members must abide by and demonstrate these three values:
   13. Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
5. Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.