IFC—a member of the World Bank Group—is the largest global development institution focused on the private sector in emerging markets. We work in more than 100 countries, using our capital, expertise, and influence to create markets and opportunities in developing countries. In fiscal year 2021, IFC committed a record $31.5 billion to private companies and financial institutions in developing countries, leveraging the power of the private sector to end extreme poverty and boost shared prosperity as economies grapple with the impacts of the COVID-19 pandemic. For more information, visit www.ifc.org.
Do you want to build a career that is truly worthwhile? The Office of the Compliance Advisor Ombudsman (CAO) is looking for two Conflict Resolution Specialists to join its Dispute Resolution Team from Headquarters, West Africa or Southeast Asia.
The CAO’s mandate is to assist the International Finance Corporation (IFC) and the Multilateral Investment Guarantee Agency (MIGA)—the private sector lending and insurance arms of the World Bank Group—to address complaints from people affected by business activities in a manner that is fair, objective, and constructive and to enhance the E&S outcomes of activities in which these institutions play a role. A major focus of CAO is to facilitate access to remedy for project-affected people.
CAO’s Dispute Resolution Function resolves issues raised by complainants about the environmental and/or social impacts of IFC and/or MIGA financed investments. The dispute resolution process is a neutral, collaborative, problem-solving approach with the goal of contributing to improved outcomes on the ground. For more information visit www.cao-ombudsman.org.
MIGA promotes cross-border investment in developing countries by providing guarantees (political risk insurance and credit enhancement) to investors and lenders.
Working under the direction of the Head of Dispute Resolution, in this role, you will manage complex conflicts to facilitate the resolution of concerns related to environmental and social impacts through conflict resolution and mediation processes, in accordance with the IFC/MIGA Independent Accountability Mechanism (CAO) Policy.
Duties & Responsibilities: • Assess the viability of dispute resolution as a means for achieving remedy for project-affected people. The assessment process involves researching and assessing the context and subtleties of requests; mapping stakeholders key to the successful resolution of the conflicts, and identifying the main issues to be addressed, specific dynamics and trends, including risks of threats and reprisals.• Provide conflict management, facilitation and resolution strategy to cases and advice to CAO’s Dispute Resolution team and consultants to manage and resolve complaints. • Monitor the implementation of agreements reached by the parties as a result of a dispute resolution process.• Work collaboratively with IFC/MIGA staff, community groups, NGOs, government officials and the private sector while maintaining the independence and integrity of CAO to facilitate remedy for project affected people. • Provide context-specific guidance to mediators, interpreters, and facilitators from CAO’s roster of experts prior to initiation of formal conflict resolution processes.• Manage communications related to cases including report writing• Manage case budgets, selection and appointment of local mediators, interpreters and other consultants required for case management• Promote the development of culturally sensitive and context specific approaches to problem-solving and dispute resolution.• Contribute to create or deliver knowledge products, methodologies, and trigger knowledge activities across the team to support the adoption of new approaches and best practices.• Demonstrate excellent project management skills to ensure effective and timely management of cases.
• Advanced degree (Master’s or equivalent experience) in a relevant field, such as conflict management, law, social sciences, environment, or psychology• Minimum of 7-10 years of Mediation/conflict management/dialogue facilitation experience required. Experience managing Environmental and Social issues if desirable.• Fluency in English and proficiency in other languages.• Experience mediating complex, multi-stakeholder disputes, preferably in development work• Experience working in a developing country context. Experience in mediation in West Africa and Southeast Asia is preferred.• Strong culturally sensitive communication and interpersonal skills. Ability to work effectively in a multicultural environment• Strong project management and other organizational skills• Research and Data analysis skills• Experience in managing human and financial resources• Problem solver and results oriented.• Ability to work independently and take initiative, while seeking guidance, when necessary, from senior team members.
World Bank Group Core Competencies
The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.
We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.
Learn more about working at the World Bank and IFC, including our values and inspiring stories.