What we are looking for
Experience in a senior management position, preferably within in a humanitarian/recovery context with a background and expertise in Support functions.
A Self-starterย capable of developing the position, has strong internal communication skills as well as great interpersonal skills and people management/leadership capability.
Applicants must be legally eligible to work in Jordan. We are unable to provide work permits or visa sponsorships for this position.
What you will be doing
The purpose of the Country Office Support Manager position is to ensure that all support functions across the areas of operation (Camps Area, Host Community Area and Country Office) are providing high quality and efficient support for program implementation, as well as in support of the MENA regional team and regional projects.ย
The Country Office Support Manager ensures the integrated and efficient delivery of country support services across Human Resources, Finance, Information and Communication Technology (ICT), Administration, and Logistics; leading day-to-day planning, directly managing support staff, coordinating activities and plans of action and driving compliance with NRC policies, donor rules, and internal controls.ย
This role offloads the direct management and oversight responsibilities across Support functions from the Country Director, while ensuring day to day operational follow up on support services and teams. The position holder is responsible for ensuring optimal service delivery by monitoring set Key Performance Indicators, troubleshooting operational bottlenecks, and escalating risks and strategic issues as needed.ย
Key responsibilities:
Contribute as a member of the Country Management Group (CMG) providing support and information on relevant topics and influencing decisions for support matters.
Facilitate and coordinate the development of the support functionโs strategic objectives in the Country Strategy and support unit action plans.
Oversee the re-centralization of support services to the country office as well as the extension of NRC Jordanโs support services to NRCโs regional team, NRC hosted staff and regional projects, working alongside the Area Managers and Regional Head of Operational Support as applicable.
Contribute to the implementation of the NRC Jordan Country Strategy, with a focus on efficient systems, cost effectiveness, and workforce management, by ensuring departmental workplans are in place and progress is monitored.
Provide input on operational support in programme proposal development, coordinate and align operational support with programme plans, ensuring that all support functions are providing quality and timely support for project implementation.
Support the development and monitoring of the support budget and country budgets in coordination with the Finance Manager and internal key stakeholders; while ensuring that regular financial analysis is carried out including assessments, costs monitoring, and resource allocation.
Coordinate and collaborate with relevant stakeholders on the strategic development of country structures to ensure alignment against global guidelines and standards.
Provide support in the development, adaptation, and implementation of country support Standard Operating Procedures (SOPs), guidelines, and tools.
Line management responsibilities for directly reporting staff including performance management and staff development. Foster and facilitate organisational learning, specifically in relation to support thematics.
Ensure compliance and adherence to NRC policies, guidance and procedures, and a specific responsibility for all support functionsโ policies and procedures.
What you will bring
Bachelorโs degree in business administration, Management, or any other relevant field.
Minimum 3 yearsโ experience in a senior management position, preferably within in a humanitarian/recovery context with a background and expertise in Support functions. Experience in Logistics, budget development and costs allocation would be good.
A Self-starterย capable of developing the position, has strong internal communication skills as well as great interpersonal skills and people management/leadership capability.
Demonstrated interest in innovation and learning.
Fluency in English, both written and verbal. Arabic language skills are an added advantage.
Knowledge of the context in Jordan.
Please downloadย the detailed job description to learn more about the position.
What we offer
Duty station: Amman, Jordan
Contract: Until 30 April 2026 renewable based on funding and performance
Travel: 20% in-country travel to NRC areas of operations
Salary/benefits: Grade 9 on NRC's grading structure. ย
NRC is an equal opportunities employer. We are committed to diversity without distinction to age, gender, religion, ethnicity, nationality, and physical ability.
We think outside the box, encourage ideas, and give responsibility to all employees at all levels. You will have many opportunities to be heard and take the initiative.
Find out more about the benefits of working for NRC
Important information about the application process
Applicants must be legally eligible to work in Jordan. We are unable to provide work permits or visa sponsorships for this position.
Please ensure you attach copies of your academic and professional certificates.ย
To apply as an internal candidate, log in with your official email address or click on Opportunity Marketplace.
When creating your profile, include your full name as given on your passport. Complete all the system-required fields for experience, employment history and education.
Submit your application and CV in English, taking care to attach your latest CV.
Applications that do not meet the minimum standards in terms of experience or qualifications will generally not be considered. Unsolicited applications not related to this specific job advertisement will not be considered.
Only shortlisted candidates will be contacted. We receive many applicants for each vacant position.
Why NRC?
The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. Our 15,000 staff work in crises across 40 countries, providing life-saving and long-term assistance to millions of people every year.
Watch this short videoย to see NRC in action.
We are looking for people who are passionate about helping refugees and people forced to flee. Are you one of those people? If you are, NRC offers you the opportunity to:
do demanding and professional work, often in challenging contexts
join a work culture that empowers every employee to share ideas and take responsibility
be part of a welcoming and supportive community committed to human dignity
Learn more about NRC
Learn more about NRC Jordan The Norwegian Refugee Council (NRC) is a global humanitarian organisation helping people forced to flee.ย Join us in assisting millions of people in areas where others cannot, tackling some of the world's most dangerous and difficult crises. Bring your skills and dedication to an organisation recognised for providing high quality aid and for defending the rights of refugees and internally displaced people.ย At NRC, we give responsibility to employees at all levels and foster professional growth and innovative teams. You can expect a supportive culture and an open dialogue with management. We are committed to diversity, equity and inclusion.ย Together, we save lives and rebuild futures. Safeguarding is central to NRCโs work. We expect all employees to:ย โข treat everyone with respect and dignityย โข contribute to building a safe environment for allย โข never engage in any form of exploitation, harassment and specifically sexual exploitation, abuse and sexual harassment (SEAH)ย โข always report. NRC has a zero-tolerance approach to inaction against exploitation, abuse and SEAH