Conflict Resolution Specialist

Org. Setting and ReportingUNRWA, the largest United Nations operation in the Middle East with over 30,000 staff working across five areas of operation, is looking for highly committed personnel wishing to make a change. If you are looking for a rewarding opportunity to make a tangible difference for one of the most vulnerable communities in the world, UNRWA would like to hear from you. The Conflict Resolution Specialist reports to the Ombudsman for UNRWA. Responsibilities- Provides impartial, independent, informal, and confidential conflict resolution services to staff to address workplace conflicts, including, but not limited to, mediation, facilitated dialogues, and shuttle diplomacy; analyzes workplace conflicts, identifies root causes, and proposes alternatives for resolution. - Conducts mediations, including those concerning cases referred to the Office by the UNRWA Dispute Tribunal; facilitates dialogues, and conducts other informal conflict resolution interventions tailored to the specific needs of the individuals involved. - Explores options with staff to resolve their workplace conflicts taking into account the rights and obligations existing between UNRWA and its staff as appropriate. - Conducts informal and independent fact-finding, as required, to examine and understand issues brought to the attention of the Office. - Identifies and analyzes policies, procedures, and practices that cause or contribute to workplace tension or conflict at UNRWA. - Identifies and analyzes trends and systemic issues relating to workplace conflict, to foster a respectful and harmonious workplace at UNRWA. - Contributes to reports of the Office, including statistics, observations, analyses, outcomes, and recommendations, as required. - In collaboration with the relevant Departments and Fields, he/she designs, develops, and delivers training and outreach activities to build conflict management competence and develop staff awareness of the work of the Office. - Develops practices, procedures, and standards of the Office of the Ombudsman. - Manages special projects related to under-served personnel located in specific areas of operation and/or with specific or emerging needs, including those being affected by conflict or crisis within the region. CompetenciesUN Core Values of Integrity, Professionalism and Respect for Diversity, and Core Competencies of Communication, Working with People and Drive for Results apply by default. Deciding and Initiating Action Relating and Networking Persuading and Influencing EducationAdvanced university degree (Master's degree or equivalent degree) from an accredited educational institution in conflict resolution, law, administration, management, human resources, social sciences human relations, or other related area is required. Job - Specific QualificationNot available. Work ExperienceA minimum of five years of progressively responsible experience in conflict resolution, mediation, law, public administration, human resources or a related field is required. Unless already serving as an international staff member in the UN Common System, at least two continuous years of relevant international experience should be outside UNRWA, and outside the country(s) of citizenship is required. Experience in informal dispute resolution is desirable. Experience resolving workplace conflicts is desirable. Familiarity with the Agency’s fields of operation is desirable. Familiarity with the UN environment and systems is desirable. Advanced university degree (Master's or equivalent) from an accredited educational institution in conflict resolution, law, administration, management, human resources, social sciences human relations, or other related area is required. Outside activities include but not limited to employment, independent contractor/freelance consultant, board member (corporate, academic, etc), expert group, lobby, public speaking/writing (article, book, blog, social media etc), teaching, conferences, training, press statement, voluntary work, political activity, fundraising/donation for non-UNRWA entity, running for public office, role in political party or orgs., owning business, work for gov./NGO/private company/charity, UNRWA partner/vendor, full/part-time, paid or not. A “yes” answer doesn’t necessarily lead to exclusion from future work at UNRWA, yet misrepresentation in providing accurate/complete info can lead to disqualification/termination of appointment, if hired. Indicating current involvement in such activities is required. LanguagesExcellent command of spoken and written English is required. Excellent command of spoken and written Arabic is desirable. AssessmentEvaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview. Special NoticeThis is a UN Regular Budget post. Type of Contract and duration: 2 years, with the possibility of further extension. The incumbent may be required to travel to the Agency’s areas of operation. Only applications that have been fully completed in UNRWA's online e-recruitment system inspira will be considered and no late applications will be accepted. The Personal History Profile (PHP) should be completed with full work experience under the experience tabs as per the requirements in the Job Opening. All university degrees must also be stated, where applicable. UNRWA personnel must ensure adding their contract type and grade level. Given the large pool of applicants, only shortlisted candidates will be contacted for further assessment. Providing incorrect or misleading information on an application form will result in the immediate disqualification of the candidate. UNRWA welcomes applications from qualified candidates with disabilities. A roster may be created from the selection exercise, and successful candidates may become eligible for appointment to the same post or a similar post, when the need arises. Equivalency: A first level university degree in combination with additional years of qualifying experience may be accepted in lieu of an advanced university degree. NB: work experience alone or formal qualifications with no relevant work experience are not considered an acceptable combination. Join our eco-friendly organization dedicated to environment sustainability and targeting to be plastic free by 2025. The Agency disqualifies applicants whose name appears on the UN Sanctions List or a UN database of staff separated for reason of misconduct or of staff who separated while a misconduct process was pending. UNRWA shares investigation and misconduct information with other UN Agencies, and past and prospective employers about staff members who have been separated for misconduct, or who have separated while an investigation and/or disciplinary process for misconduct is underway; and those individuals may be prohibited from employment with the United Nations. UNRWA is funded almost entirely by voluntary contributions from UN member states, regional bodies, business foundations and individual contributions. The mission of UNRWA is to help Palestine refugees achieve their full potential in human development under the difficult circumstances in which they live. For more details on UNRWA, please visit: https://www.unrwa.org/ United Nations ConsiderationsStaff members are subject to the authority of the Commissioner-General of UNRWA and to assignment by him or her. UNRWA is committed to achieving gender parity at all levels of staffing under the current UN-wide gender agenda and strongly encourages applications from qualified applicants from under-represented groups. At UNRWA, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. UNRWA is committed to creating a diverse and inclusive environment of mutual respect. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application. UNRWA Considerations UNRWA staff are expected to uphold the highest standards of efficiency, competence, neutrality, impartiality and integrity. This includes respect for and commitment to human rights, diversity and non-violent means of dealing with all kinds of conflict. Only persons who fully and unconditionally commit to these values should consider applying for UNRWA jobs. Candidates will not be considered for employment with UNRWA if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. The Agency may disqualify applicants who have separated for reason of misconduct, who left a UN Agency while misconduct processes were pending, or who appear on the UN Sanctions List. UNRWA is a non-smoking work environment. Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date. No FeeTHE UNITED NATIONS RELIEF AND WORKS AGENCY FOR PALESTINE REFUGEES IN THE NEAR EAST (UNRWA) DOES NOT CHARGE A FEE OR REQUEST MONEY FROM CANDIDATES AT ANY STAGE OF THE RECRUITMENT AND ONBOARDING PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING, ONBOARDING). UNRWA DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.