The Communications Coordinator will develop strategic messaging and create content to support NRC’s strategic advocacy objectives and to showcase NRC’s programming in Jordan.
All NRC employees are expected to work in accordance with the organization’s core values: dedication, innovation, inclusivity and accountability. These attitudes and beliefs shall guide our actions and relationships.
1. Roles and Responsibilities
The Communications Coordinator will be responsible for delivering timely and high quality external communications products for print, audio/visual and social media in English and Arabic. The position is heavily focused on content creation, including developing effective messaging, ensuring accuracy, and proactively identifying communications opportunities across NRC Jordan’s different program areas and in support of NRC’s key advocacy objectives. Multimedia support for audio/visual products will be provided
Generic responsibilities.
Adherence to NRC policies, guidance and procedures. Implement NRC’s systems and procedures at area level. Ensure adherence to NRC policies, handbooks, guidelines and donor requirements. Prepare and submit reports and analysis. Ensure proper filing of all support documents. Support line managers in procedures and require support team trainings. Management of support team. Ensure development and implementation of administrative systems and procedures. Actively promote PSEA (Prevention of Sexual Exploitation and Abuse) standards & principles within NRC and amongst beneficiaries served by NRC.Specific responsibilities
Work with the Advocacy Manager to develop an annual country office communication strategy and work plans to promote NRC Jordan programmes and provide strategic communications support to NRC Jordan’s Advocacy Strategy;In coordination with the Advocacy Manager, lead on the creation of high quality external communications products for print, audio/visual and social media in English and Arabic, including feature and human interest stories, program success stories, short videos and social media posts (with technical support from the Regional Media Adviser and the Regional Communications Coordinator), press releases, infographics and other related materials;Lead the identification of new communications opportunities and products that are consistent with NRC’s communications and/or advocacy strategies, including liaising closely with NRC programme teams and undertaking regular field visits to keep abreast of NRC programmes and to ensure that NRC’s work is featured appropriately in various online and print platforms;Regularly create content for NRC’s social media platforms; Facebook, Twitter, Instagram and for NRC´s global website, and explore and utilize innovative and emerging communication tools and new media in support of the communications strategy; Provide proactive support to programme teams to communicate success stories and program results in fulfilment of donor visibility requirements;Provide guidance on donor visibility requirements, including approval processes, up-to-date logos and visibility requirements, and with support of the grants department, seek donor approval when required;Review local media outlets and bring to the attention of the Advocacy Manager any stories of relevance to NRC’s core business or advocacy objectives on a daily basis;In coordination with the Advocacy Manager, build strong relationships with core local journalists to establish trusting and reliable connections with key Arabic news organizations, as well as serve as an NRC official spokesperson for the Arabic media if called upon to do so;Represent NRC Jordan in communications conference calls, meetings and one- on-one relationships with media and communication staff in the NRC regional office and other NRC country offices in the region;Ensure that communication documents are archived appropriately in an easily retrievable electronic based filing system.Critical Interfaces
By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are
NRC Jordan Project Managers and SpecialistsNRC Jordan Country Management GroupRegional Media AdviserRegional Communications CoordinatorNRC Jordan Media Focal PointsNRC Media and Communications staff across the regionHead Office Media DepartmentHead Office External Relations DepartmentScale and scope of position
Staff: NA
Stakeholders: Program beneficiaries, civil society, local media, local NGOs and INGOs, UN agencies, government bodies
Budgets: NA
Information: NRC Visuals
Legal or Compliance: Ensuring consent by beneficiaries and others
2. Competencies
Competencies are important in order for the employee and the organization to deliver desired results. They are relevant for all staff and are divided into the following two categories:
Professional CompetenciesGeneric professional competencies for this position:
3-5 years of experience working within technical expertise area in a humanitarian/ recovery context.Previous experience working in complex and volatile contexts.Documented results related to the position’s responsibilities.Knowledge about own leadership skills/profile.Fluency in English and Arabic, both written and verbal.Context/specific skills, knowledge and experience:
Bachelor degree or higher Knowledge of communicating humanitarian needs and ethical reporting of beneficiaries.Knowledge of regional media and communication networks.Knowledge of the humanitarian context in the region.Excellent English and Arabic, oral and written (sound journalistic writing style).Advanced photography, filming, video editing and social media skills.Experience in NGO communications Commitment to humanitarian principles and dedication to humanitarian workFlexibility2. Behavioral Competencies
Planning and delivering resultsCommunicating with impact and respectEmpowering and building trustInfluencingWorking with peopleStrategic thinking3. Performance Management
The employee will be accountable for the responsibilities and the competencies, in accordance with the NRC Performance Management Manual. The following documents will be used for performance reviews:
The Job DescriptionThe NRC Competency FrameworkLeadership profile and function role mandate for managerial roles Step 1 – Goal setting – trial period reviewStep 2 – Regular feedbackStep 3 – Annual end term review The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. We work in crises across more than 31 countries, providing emergencies and long-term assistance to millions of people every year. We stand up for people forced to flee, advocating their rights. NORCAP, our global provider of expertise, helps improve international and local ability to prevent, prepare for, respond to and recover from crises. NRC also runs the Internal Displacement Monitoring Centre in Geneva, a global leader in reporting on and advocating for people displaced within their own country. Employment with NRC may lead to employment in or deployment to Regions, Countries, Areas or Offices that may be host to considerable health, safety and security risks. NRC takes this very seriously and we have procedures in place to reduce known risks, but will never be able to take away all risks. NRC is an equal opportunities employer and aims to have staffing diversity in terms of age, gender, ethnicity, nationality and physical ability.
The Norwegian Refugee Council (NRC) Geneva leads NRC’s representation with the IASC and UN agencies, and coordinates donor engagement with the UN and Swiss donors. NRC strives to assist and protect vulnerable and displaced people during crises, especially in situations of conflict. Established in 1946, NRC is an independent, humanitarian, non-profit, non-governmental organisation working in around 31 countries with approximately 14’000 staff. NRC employs a rights based approach, challenging those with responsibility to uphold the rights of displaced people set out within national and International Laws. NRC endeavors to secure the acceptance of local stakeholders for activities and is committed to the principles of humanity, neutrality, independence and impartiality.
NRC seeks to engage with all relevant actors in order to promote the full respect for the rights of displaced and vulnerable people; secure and maintain access for humanitarian operations and promote the achievement of durable solutions. NRC Geneva, with the Internal Displacement Monitoring Center (IDMC), are NRC’s primary presence in Geneva.