Hardship LevelE (most hardship)
Family TypeNon Family
Family TypeNon FamilyDanger Pay
Residential location (if applicable)
GradeNOB
Staff Member / Affiliate TypeNational Professional Officer
ReasonRegular > Regular Assignment
Remote work acceptedNo
Target Start Date2024-01-14
Job Posting End DateJanuary 28, 2024
Standard Job Description
Associate Programme Monitoring Officer
Organizational Setting and Work Relationships
The Associate Programme Monitoring Officer may be based in HQ, field/regional bureau, reporting to and be guided by the Program Monitoring or Program Officer and may supervise a small team of local staff. S/he may receive indirect guidance from other sections and units relevant to the country programme(s) or to global quality assurance standards. UNHCR's Manual, UNHCR's corporate and regional strategic priorities, operation plans and other relevant institutional rules and regulations will guide the work of the Associate Programme Monitoring Officer.
The Associate Programme Monitoring Officer will provide guidance and support on monitoring protection and solutions strategies and coordinate with the other sections/units to ensure harmonized monitoring approaches at all levels and throughout the UNHCR Operations Management Cycle. The incumbent will work in line with the overall UNHCR directions which crucially require working with partners, including with persons of concern, governmental institutions and the private sector, ensuring that programme monitoring is approached as per UNHCR's Strategic Directions, Global Strategic Priorities (GSPs), Global Compact for Refugees (GCR), and corporate positions on SDGs.
The incumbent is expected to have contacts within the Organization and outside the duty station, as well as with partners and other stakeholders related to programme monitoring. S/he is expected to work very closely with the Evaluation Colleagues. The incumbent is expected to work in line with the multi-functional team (MFT) approach as defined within the Program Chapter, ensuring the participation of relevant stakeholders in all phases of the Program Management Cycle.
All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR's core values of professionalism, integrity and respect for diversity.
Duties
- Support the development and implementation of UNHCR's system for monitoring protection and solutions strategies and results (impact, outcomes, outputs) in cooperation with relevant teams and promote a results-based monitoring culture throughout the operation and the Operations Management Cycle.
- Support the development of Theories of Change and related Results Frameworks and the measurability of multi-year protection and solutions strategies and annual plans. Support evaluation planning for Results Frameworks.
- Contribute to the development and implementation of monitoring plans across all implementation modalities (partnerships, direct implementation, and operational partners), ensuring consistency and coherence of UNHCR's monitoring activities and ownership of the Multi-Functional Teams.
- Support setting up monitoring systems and indicator tracking, guiding teams on data collection methodologies and sources, age, gender and diversity aggregation and data reporting and sharing based on agreed protocols and standards, in close collaboration with evaluation, data and IM staff.
- Support coherence on monitoring standards, plans, tools, indicators and resources across UNHCR and project partners and ensure that monitoring actions are grounded in protection and solutions principles and approaches.
- Support senior management on monitoring findings and possible course-correcting actions, keep track of management decisions and follow-up actions and communicate monitoring findings to key stakeholders.
- Cooperate and coordinate with partners and stakeholders to facilitate coherence of monitoring approaches and indicators across multi-partner initiatives and engage in UN fora on monitoring (UNSDCF, HRP, RRP etc.), ensuring coherence and avoiding gaps and overlaps.
- Guide and train UNHCR and partner staff in applying UNHCR's results-based management monitoring standards and procedures.
- Support processes to link monitoring to the operation's evaluation and risk management plan.
- Contribute actively to innovative solutions for monitoring and to UNHCR's global community of practice on monitoring, facilitating the exchange of lessons learned across countries and regions.
- Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).
- Perform other related duties as required.
Minimum Qualifications
Education & Professional Work Experience
Years of Experience / Degree Level
For P2/NOB - 3 years relevant experience with Undergraduate degree; or 2 years relevant experience with Graduate degree; or 1 year relevant experience with Doctorate degree
Field(s) of Education
Economics; Business Administration; Social Sciences; or other relevant field.
Certificates and/or Licenses
Programme Management
(Certificates and Licenses marked with an asterisk* are essential)
Relevant Job Experience
Essential
Demonstrated experience in programme monitoring including familiarization with the OMC and sound knowledge of Results Based-Management. Demonstrated experience in field operations, programme monitoring and sound knowledge on the centrality of protection in programming.
Desirable
Demonstrated experience in coordination within an inter-agency context and other actors, in a refugee or humanitarian context. Sound experience in program monitoring training and capacity building activities.
Functional Skills
EL-Monitoring and Evaluation
DM-Data Management
PG-Programme Planning
PG-UNHCR's Programmes
PG-Results-Based Management
PG-Development and monitoring of programme assessments and surveys
(Functional Skills marked with an asterisk* are essential)
Language Requirements
For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.
All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.
As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.
This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.
Desired Candidate Profile The position of Associate Programme Officer (NOB), in country office Damascus, requires extensive experiences in diverse circumstances, including ideally in emergencies. Working under the supervision of the Sr. Programme Officer (P4), the incumbent needs to lead a team of two members in the Country Office to ensure timely and high-quality programme analysis as well as monitoring and evaluation portfolio. S/He needs to be proactive in constantly coordinating with functional units and field offices to ensure an inclusive approach in the key phases of programme management cycle.
The incumbent must possess proven monitoring and evaluation experience, technical knowledge of COMPASS, solid drafting and communication skills with sensitive partners and counterparts. S/he must have demonstrated competencies in managing processes of a large and diverse workforce. Previous experience working in different UNHCR programme and field operations would be an asset in taking sound decisions on complex programming. Experience in reporting for donor contributions is an asset.
The incumbent is responsible for:
- Monitoring programme through result framework review and analysis (with four Pillars), including from partners and direct implementation related activities, as well as establish adequate feedback and response mechanisms, track project progress, address emerging issues during the implementation and reporting phases;
- Enhance systematic post distribution monitoring and accountability to affected population through launching country wide PDMs/PIMs for prioritized and highly costed programme directly through partners using new and creative tools while respecting the limitations posed by the context (e.g. NFI/CRIs, Shelter and infrastructures, livelihoods, adult diapers).
- Establish a robust reconciliation mechanism in coordination with relevant teams and partners, developing SOPs and creating systems and tracking tools;
- Establish and maintain a reporting mechanism within the Syria Operation for consistent and timely reporting of activities and results during the key programme phases as well donor reporting;
- Familiarity with joint UN frameworks such as the Strategic framework and Joint work plan as well HNO/HRP;
- Presenting monitoring and evaluation results and engage with external stakeholders and partners to effectively disseminate monitoring findings and promote transparency;
- Provision of training and technical advice to field and functional units to ensure compliance with UNHCR rules and procedures in line with the organization's monitoring and evaluation objectives and contribute to a cohesive monitoring culture;
- Close coordination and collaboration with offices in the field, functional units and partners within country office to ensure an inclusive approach to monitoring and evaluation activities within the Syria Operation
- Providing strategic analysis and advice on all issues pertaining to programme and operation management to senior management;
- Training and supervising a team of two national programme staff;
- Representing UNHCR in inter-agency forums when and if required;
Interpersonal Skills:
The incumbent should demonstrate leadership, communication and teambuilding skills, and capable of working under stress. Respect for diversity and culture awareness is critical. S/he should be able to work effectively with people from all backgrounds and be comfortable working with a large workforce that respects and appreciates leadership. Political awareness and judgment is of the essence in the Syria context.
- Shortlisted candidates will be invited for oral interview.
- When completing the application, candidates are required to list all their language skills – including their mother tongue. The three broad levels are A1/A2 (\"Basic User\"), B1/B2 (\"Independent User\"), and C1/C2 (\"Proficient User\").
Required languages (expected Overall ability is at least B2 level):
,
,
Desired languages
,
,
Operational context
Occupational Safety and Health Considerations:
Nature of Position:
The conflict in Syria, which began in 2011, has resulted in widespread displacement, both internally and externally. Many Syrians have sought refuge in neighbouring countries, while others have been internally displaced within Syria. The humanitarian needs in Syria remain immense, with millions of people requiring assistance, including food, shelter, healthcare, and education. The conflict has had a devastating impact on infrastructure and basic services which is coupled with tremendous challenges on the socio-economic side. Syria continues to grapple with volatile security, while in many parts of the country active hostilities are ongoing. The conflict has led to significant protection challenges, with many individuals facing different protection-related risks including a lack of access to essential services. Thus, ensuring the protection of vulnerable populations, including women and children, has been a key focus for the UNHCR. The UNHCR, along with other humanitarian organizations and partners in close collaboration with the governmental counterparts is actively involved in providing aid and support to the asylum seekers and refugees residing in Syria, along with the internally displaced persons. This includes the provision of protection, shelter, core relief items, livelihoods, healthcare, and education.
The operation in Syria is a complex political, security and operational environment, placing enormous pressure on staff.
Living and Working Conditions:
Additional Qualifications
SkillsDM-Data Management, EL-Monitoring and Evaluation, PG-Development and monitoring of programme assessments and surveys, PG-Programme Planning, PG-Results-Based Management, PG-UNHCR's Programmes
EducationBachelor of Arts (BA): Business Administration, Bachelor of Arts (BA): Economics, Bachelor of Arts (BA): Social Science
CertificationsProgramme Management - Other
Work Experience
CompetenciesAccountability, Analytical thinking, Change capability & adaptability, Client & results orientation, Commitment to continuous learning, Communication, Empowering & building trust, Judgement & decision making, Managing performance, Managing resource, Negotiation & conflict resolution, Organizational awareness, Teamwork & collaboration
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Compendium
Additional Information
Functional clearanceThis position doesn't require a functional clearance