Hardship LevelA (least hardship)
Family TypeFamily
Family TypeFamily
Residential location (if applicable)
GradeNOA
Staff Member / Affiliate TypeNational Professional Officer
ReasonRegular > Regular Assignment
Remote work acceptedNo
Target Start Date2024-01-01
Job Posting End DateDecember 4, 2023
Standard Job Description
Assistant PSP IG Officer
Organizational Setting and Work Relationships
The United Nations High Commissioner for Refugees (UNHCR) is mandated to lead and coordinate international action to protect and assist refugees and other persons of concern.
Private Sector Partnerships Service (PSP) sits within UNHCR's Division of External Relations (DER) and is responsible for mobilizing resources from the private sector for refugees. UNHCR have developed a $1 Billion Private Sector Fundraising Strategy 2018-2025. This strategy focuses on both Individual Giving and Private Sector Partnerships and identifies priority fundraising markets and regions.
Individual Giving (IG) is targeted at the general public to secure the support of individuals through regular, unrestricted donations, cash appeals and legacies. The aim is to generate both monthly and one-time donations from individuals using various channels and methods including direct mail, face-to-face fundraising, telemarketing, digital fundraising, DRTV and emergency fundraising, with focus on strong donor loyalty and lifetime value.
The purpose is to maximize the donor base from the individual giving (IG) for UNHCR, those with the ability to provide donations of between $1 to $10.000 per year to UNHCR.
All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR's core values of professionalism, integrity and respect for diversity.
Duties
- Contribute to the overall development and implementation of the Private Sector fundraising programme.
- Contribute to embedding digital transformation and supporter experience across all Individual Giving activity in line with the global strategy.
- Effectively manage the donor acquisition programme through several channels, potentially including face-to-face fundraising using both outsourced and in-house methods, digital fundraising, cold direct mail, direct response television and printed media.
- Effectively manage the donor retention and donor development programme through several channels including direct mail, email telemarketing and SMS.
- Co-ordinate fundraising communications and donor acquisition activities during emergency fundraising situations as fast and as effectively as possible and maintain accurate emergency response procedures.
- Contribute to the evolution of the Individual Giving fundraising programme by looking for opportunities to appropriately grow, diversify and utilise new technology.
- Co-ordinate integrated fundraising projects across different departments.
- Work closely with the major donor team to identify and migrate potential major donors.
- Co-ordinate and/or manage relations with partners, media, contractors and suppliers for PSP programmes.
- Co-ordinate and/or manage the PSP donor database ensuring that donor records are kept up to date. Produce ongoing analysis and monitor PSP campaign results.
- Contribute to donor understanding through ongoing research and analysis, and to implementing segmentation strategies for 'one to many' marketing activities.
- Monitor all key performance indicators and analysis to support and inform the Individual Giving strategy and its implantation.
- Contribute to the development of National Growth Fund submissions for Individual Giving fundraising to secure funding to increase and develop the donor base.
- Manage and/or oversee the Individual Giving budgets and complete quarterly reports including forecasts, and progress reports as required.
- Keep abreast of UNHCR's work globally and communicate relevant information to existing and prospective audiences.
- Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).
- Perform other related duties that may be required.
Minimum Qualifications
Years of Experience / Degree Level
For P1/NOA - 1 year relevant experience with Undergraduate degree; or no experience with Graduate degree; or no experience with Doctorate degree
Field(s) of Education
Business Administration; Marketing; Political or Social Sciences
or other relevant field.
Certificates and/or Licenses
Qualifications in fundraising, marketing.
(Certificates and Licenses marked with an asterisk* are essential)
Relevant Job Experience
Essential
Minimum of one year of professional experience in Private Sector Fundraising and in particular Individual Giving. Expertise and up-to-date knowledge of donor acquisition channels (Face-to-Face, Digital, Mail and DRTV desirable), donor retention and donor development methods. Proven project management skills for integrated fundraising or communications campaigns. Proven ability to meet fundraising targets. Experience in relationship management with Suppliers and Supporters. Proficiency in, and experience working with Microsoft Office. Proven ability to deal with multiple tasks/projects.
Desirable
Knowledge of the United Nations and working within the United Nations. Experience emergency fundraising, monthly giving, middle level giving and legacy marketing. Analytical and creative thinking ability.
Functional Skills
CO-Cross-cultural communication
CO-Drafting and Documentation
PS-Digital fundraising
PS-Direct Marketing and Direct Response Fundraising
PS-Fundraising-face to face, mass appeal, digital, emergency, DRTV, etc.
PS-Private sector fundraising and partnerships
(Functional Skills marked with an asterisk* are essential)
Language Requirements
For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.
All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.
As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.
This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.
Desired Candidate Profile Minimum of 3 years of professional experience in similar positions in Private Sector Fundraising and in particular Individual Giving. Expertise and up-to-date knowledge of donor acquisition channels (Face-to-Face, Digital, Mail and DRTV desirable), donor retention and donor development methods. Proven ability to meet ambitious fundraising targets. Experience in relationship management with Suppliers and Supporters. Strong organizational skills, people and management skills, and ability to adapt to change. Proficiency in, and experience working with Microsoft Office. Proven ability to deal with multiple tasks/projects in a fast-paced environment. Language: Portuguese native or proficient.
Required languages (expected Overall ability is at least B2 level): Portuguese
,English
,
Desired languages
,
,
Operational context
Occupational Safety and Health Considerations
To view occupational safety and health considerations for this duty station, please visit this link:
https://wwwnc.cdc.gov/travel
Nature of Position
Private Sector Partnerships (PSP) was established in Brazil in 2017 and has since strengthened its operating model, built staff capacity, and delivered significant growth. The office is now developing its long-term strategy and expecting significant income growth to become a core market globally . This position will play a key role in developing a successful approach to Individual Giving fundraising and strategic plan for PSP Brazil.
Reporting to the PSP Officer in Sao Paulo and in close collaboration with other Heads of Units at PSP Brazil, the Assistant IG Officer will develop and implement successful strategies to drive continuous growth of the individual donor base whilst maximizing LTV and sustainable income. With a focus on increasing loyalty and creating positive donor experience, this position will manage acquisition, donor development and database teams to ensure IG meet its ambitious income and ROI targets. She/he will work closely with the Global and Regional Private Sector Partnership (PSP) teams.
Living and Working Conditions:
Additional Qualifications
SkillsCO-Cross-cultural communication, CO-Drafting and Documentation, PS-Digital fundraising, PS-Direct Marketing and Direct Response Fundraising, PS-Fundraising-face to face, mass appeal, digital, emergency, DRTV, etc., PS-Private sector fundraising and partnerships
EducationBachelor of Arts (BA): Business Administration, Bachelor of Arts (BA): Marketing, Bachelor of Arts (BA): Political Science, Bachelor of Arts (BA): Social Science
CertificationsFundraising - Other, Marketing - Other
Work Experience
CompetenciesAccountability, Analytical thinking, Client & results orientation, Commitment to continuous learning, Communication, Empowering & building trust, Innovation & creativity, Judgement & decision making, Managing performance, Managing resource, Organizational awareness, Planning & organizing, Teamwork & collaboration
UNHCR Salary Calculator
https://icsc.un.org/Home/SalaryScales
Compendium
Additional Information
Functional clearanceThis position doesn't require a functional clearance