Assistant Officer - Process Automation

Tags: English language Environment
  • Added Date: Monday, 26 August 2024
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The International Water Management Institute (IWMI), a CGIAR Research Center is seeking for a tech-savvy candidate to join its headquarters in Battaramulla, Sri Lanka as an Assistant Officer \u2013 Process Automation.

The Assistant Officer \u2013 Process Automation, under the guidance of the Manager - ICT Infrastructure, collaborates closely with stakeholders to develop and maintain customized applications and automated workflows within the Microsoft Power Platform, including Power Apps, Power Automate, and SharePoint Lists. The incumbent is also responsible for identifying effective solutions, providing first-level support for Power Platform-related issues, and ensuring the smooth operation of applications and workflows within the organization.

DUTIES & RESPONSIBILITIES:

  • Develop and customize applications and automate process workflows using available technologies, while adhering to the organization's policies and processes.
  • Collaborate with internal stakeholders, IT team members, and project managers to deliver effective solutions for process improvements and automations identified by relevant stakeholders.
  • Address and resolve routine issues related to Power Apps, Power Automate, and related applications, escalating more complex problems to senior team members as necessary.
  • Ensure the implementation of automation tools such as Power Apps and Power Automate, including upgrades and feature rollouts, in accordance with plans approved by ICT management.
  • Maintain up-to-date and accurate documentation of development processes, issues, and resolutions for internal purposes and for users, including user guidelines.
  • Organize and conduct training sessions for staff on using automation applications like Power Apps and Power Automate effectively to ensure maximum utilization of these tools.
  • Stay updated on the latest features of automation tools such as Power Apps and Power Automate, suggesting improvements for current automated tools and workflows as needed.
  • Organize data within automation tools or software, ensuring data accuracy and integrity throughout the development and automation processes, and maintain compliance with IT policies and security standards.

    Requirements

    EDUCATIONAL QUALIFICATIONS & EXPERIENCE:

    Essential:

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