Job Overview: The Caseworker aids victims and survivors of human trafficking; developing case plans to match individual needs utilizing a range of financial, medical, social, vocational, and other services and resources based on client eligibility. This includes eligibility screening and program enrollment; developing service plans; educating about community services, resources, and legal rights; and helping problem solve to address barriers to success. The Caseworker also participates, as required, in program planning and service development through committees, task forces, and work groups. The caseworker is responsible for all case noting and maintaining case file documentation. The caseworker will also have a role in community outreach activities. The Caseworker operates under moderate supervision with latitude for the use of independent judgment and initiative.
Major Responsibilities:
Responsibilities include, but are not limited to:
- Knowledge and understanding of the Trafficking Victims Protection Act (TVPA), accompanying regulations, reauthorizations and related policies concerning anti-trafficking at the state and federal level is required.
- Build and maintain relationships with various local, state, and federal law enforcement agencies, and community partners.
- Aid with the development and implementation of all outreach and training activities to ensure program outcomes are achieved.
- Providing individualized orientation, support, referral, and advocacy services by assessing and evaluating clientโs distinct needs.
- Provide appropriate legal referrals and help identify and arrange social service activities in-line with service plans.
- Working alongside clients to develop reasonable self-sufficiency plans and timelines for each client and managing client expectation during the service period.
- Ensuring that clients are provided with the tools they need to meet their established goals and objectives.
- Providing intake, assessment, and pre-employment/job readiness orientation to clients eligible for employment services.
- Responding to emergency calls in a timely and effective manner on a periodic basis.
- Assessing and monitoring client progress to ensure goals are being attained, designated resources are being maximized, and modifying initial plans as required.
- Ensuring compliance with all case file management and reporting requirements.
- Participating in relevant partner meetings and engaging various stakeholders to identify community resources.
- Comply with all policies, procedures and protocols and adhere to the IRC Way.
- Provide remote case management services as needed.
- Other activities as needed and assigned by supervisor.
Job Requirements:
Education: A 4-year degree with an emphasis in Social Work or an equivalent field of study is strongly preferred
Work Experience:
- Relevant professional experience in social services, humanitarian relief, public service, or other not-for-profit environment; minimum of 2-3 years of experience strongly preferred.
- Prior experience working with victims of human trafficking or other vulnerable populations required.
- Case management and/or victims assistance experience preferred.
Demonstrated Skills & Competencies:
- Demonstrated success working and communicating effectively in a multi-cultural environment.
- Ability to effectively communicate and work as a team member with collaborative partners, the community, and clients in a cross-cultural, multi-disciplinary environment.
- Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.
- Proficient in Microsoft Office applications (Word, Excel, Outlook). Web based database experience, both with data extraction and design, preferred.
- Valid driverโs license, access to a reliable vehicle with current insurance, and the ability to travel regularly throughout the service delivery area (home visits, agency visits, service provider visits, etc).
- Demonstrated success working and communicating effectively in a multi-cultural environment.
- Proven ability to contribute both independently and as a key team member.
- Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.
- Proficient in Microsoft Office applications (Word, Excel, Outlook).
- Individuals with lived experiences of human trafficking are encouraged to apply.
Working Environment:
- A combination of standard office environment, remote work, and โfieldโ time within the service delivery area to perform the above outlined responsibilities.
- May require occasional weekend and/or evening work.
Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.
Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.
Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
US Benefits: The IRC offers a comprehensive and highly competitive set of benefits. All US employees are eligible for sick time, a 403b retirement savings plans: up to 4.5% immediately vested matching contribution, plus an 3-7% additional IRC contribution, and an Employee Assistance Program which is available to our staff and their families to support in times of crisis and mental health struggles.
In addition, full-time employees are eligible for 10 US paid holidays, 20-25 paid time off days, disability & life insurance, medical, dental, and vision insurance (employee contribution starting at $135, $7, and $5 per month respectively) and FSA for healthcare, childcare, and commuter costs. Part-time employees are eligible for a proportionate amount of paid time off. These additional benefits apply to employees who work at least 6 months within a 12-month time period.