Knowledge Outreach Officer

IMPORTANT NOTICE REGARDING APPLICATION DEADLINE:  Please note that the deadline for applications is indicated in local time as per the time zone of the applicant’s location.

This post is a limited-term fixed-term post.

1.     Organizational Context

a.    Organizational Setting

The WIPO Knowledge Center (WKC) is an authoritative source for global IP academic research. The WKC oversees WIPO's physical and digital library collection, housed in the knowledge repository.  The WKC works to promote WIPO's outreach objectives by distributing digital copies of publications aimed at a broad public, as well as for individual customers and institutions. The WKC drives demand for WIPO publications and fosters strategic relationships with publishing aggregators and e-book sellers.

b.    Purpose Statement

The incumbent manages the WKC's Library operations and the WIPO publications dissemination programs, activities and workflow to promote the WKC's objectives to preserve and provide access to WIPO's knowledge products, studies, and data.

c.    Reporting Lines

The incumbent works under the supervision of the Head of the WIPO Knowledge Center (WKC).

2.      Duties and Responsibilities

The incumbent will perform the following principal duties:

a.   Manage and oversee the daily Library operations and the WIPO publication dissemination programs, activities and workflow, supervising and upgrading the technical expertise of staff of the WKC as necessary.

b.   Provide comprehensive reference and research services to and respond to extensive information requests from WKC's Library clients, constituents and other stakeholders.

c.   Design and deliver WKC's Library training, workshops, and presentations for users.

d.   Develop, manage and implement new and innovative programs to promote the WKC's Library services and resources.

e.   Develop, manage and implement assessment tools and techniques to evaluate and enhance services to users.

f.    Provide professional inputs for the development of policies and procedures to optimize the discoverability of the WKC's Library's resources.

g.   Analyze, plan and implement the WKC's role in digital dissemination and customer service for WIPO publications, ensuring the timely and efficient delivery of content to all platforms through the optimized use of resources and by maintaining communication with networks and associations in the relevant fields, managing installed systems and workflows, and ensuring coordination among them.

h.   Oversee and ensure the digitization of archived publications and documents to the WKC knowledge repository.

i.    Review and approve metadata assignment for search engine optimization to ensure maximum discoverability of publication titles and DOI tracking to assist with measuring impact.

j.    Substantively contribute to the marketing of WIPO publications via the various outreach channels.

k.   Perform other related duties as required.

3.      Requirements

Education (Essential)

First-level university degree in publishing, library and information sciences, or other relevant discipline.

Experience (Essential)

At least six years of professional experience in library work.