• Added Date: Friday, 09 October 2020
  • Deadline Date: Friday, 16 October 2020

Coalition on Violence Against Women (COVAW) is a national Kenyan not-for-profit womenโ€™s rights organization. We are committed to advancing womenโ€™s rights; and work towards achieving a society free from all forms of Violence Against Women and Girls (VAWG). COVAW was founded in 1995 as a response to the silence of the Kenyan society to addressing VAWG. COVAW implements projects under five (5) strategic focus areas including: Access to Comprehensive Sexual and Gender Based Violence (SGBV) and Sexual and Reproductive Health Rights (SRHR) Services; Womenโ€™s Economic Empowerment; Womenโ€™s Leadership Development; Access to Justice; and Institutional Development.

COVAW with the support of Deutsche Gesellschaft fรผr Internationale Zusammenarbeit(GIZ) is implementing a COVID-19 response project *โ€œEnhanced Access to Justice for Women and Girls with Intellectual Disabilities During COVID-19 Pandemic***โ€ in Nairobi and Kiambu Counties. The project seeks to achieve the following:

ยท Raise awareness on challenges faced by girls and women as they report cases relating to SGBV.

ยท Sensitize households on the rights and protection of women and girls with intellectual disabilities

ยท Conduct an assessment of the pre-existing Gender Based Violence (GBV) hotlines and to what extent organizations are responding to complaints of SGBV and public consumption of the available hotline facilities.

The Chief Justice of Kenya, Honorable David Maraga in his briefing on 2nd April, 2020 noted the rise in sexual offences since March 12, when COVID-19 was first confirmed in Kenya. He said sexual offences constituted 35% of cases recorded to the courts since then. In the month of March 2020, 106 cases were reported through the national GBV helpline 1195. This was a sharp increase as compared to 50 cases that were reported in the month of January 2020. COVAW like other governmental and non-governmental organizations set up hotlines to receive complaints of SGBV and support in the prevention and response of the same through various interventions. This action has enhanced access to justice for survivors of SGBV during the COVID-19 pandemic. COVAW through the hotline continues to receive calls from SGBV survivors and caregivers during this period requesting for support in GBV related cases which we continue to provide through pro bono legal support, pro bono legal representation, psychosocial support, assistance in reporting of cases and referrals to relevant authorities/institutions.


The primary purpose of the consultancy is conduct an assessment on existing GBV response hotlines and the extent to which incidences of SGBV reported through the hotlines receive appropriate responses and support.


Broadly, the assessment will seek to establish the value-addition of hotlines in facilitating reporting and response mechanisms in Nairobi and Kiambu Counties.

Specifically, the assessment will establish:

a. The existing hotlines in the two target counties managed by organizations responding to SGBV survivors during the COVID-19 Pandemic;

b. The protocols/standards that exist to guide the management of cases reported through the hotlines;

c. The capacity of existing GBV hotline systems to support GBV survivors;

d. The personnel operating and managing the hotlines (i.e. how are calls answered and by whom);

e. The training and skills of the personnel handling the hotlines to enable them to provide an effective service;

f. The management and supervision structure to ensure quality and appropriate services issued

g. The number of hotlines that are toll free and whether the clientsโ€™ ability to call in for free determines the uptake of reporting of SGBV cases;

h. Explore the level of awareness on the existence of the SGBV hotlines;

i. Explore the linkages and referral systems in place to ensure the continued support of callers/clients in the GBV continuum of care.

j. Development of at least 3 cases studies related to cases reported through the hotlines; and

k. Compile a set of recommendations to relevant stakeholders, based on findings of the assessment.


The selected consultant should deliver the following:

It is expected that by the end of the assignment, the consultant will deliver

  1. A mapping of existing governmental and non-governmental hotlines in Nairobi and Kiambu Counties.

  2. A detailed report on the operations of hotlines and their value add in addressing GBV with clear recommendations for relevant stakeholders.


This consultancy is expected to be completed within 4 weeks from the onset of the assignment.



Bachelorโ€™s degree in Law, Human Rights, Social Sciences, or related field.

Required Experience and Skills

ยท At least 5 yearsโ€™ experience in gender and womenโ€™s rights programming

ยท At least 5 yearsโ€™ experience in conducting assessments/studies or similar assignments

ยท Experience or proven knowledge of human and womenโ€™s rights.

ยท Excellent knowledge of womenโ€™s participation and empowerment programming.

ยท Excellent knowledge of SGBV prevention and response.

ยท Proven research and report writing skills and facilitation experience

ยท Previous experience working with Civil Society Organizations.

ยท High level of professionalism and ethics


Interested persons should include in their EoI:

ยท CV including past achievements.

ยท Provide an inception document, which should espouse the Consultantโ€™s understanding of the ToR, methodology, work plan and with a financial proposal that includes an itemized budget and price justification.

ยท Detailed itemized work plan โ€“ including timeframes for submission of drafts.

ยท Annexes: Any documents, such as work samples, or other information, which the consultant feels will assist proposal review team in evaluating the proposal.

This vacancy is archived.

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