UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, champion

The fundamental mission of UNICEF is to promote the rights of every child, everywhere, in everything the organization does — in programs, in advocacy and in operations. The equity strategy, emphasizing the most disadvantaged and excluded children and families, translates this commitment to children’s rights into action. For UNICEF, equity means that all children have an opportunity to survive, develop and reach their full potential, without discrimination, bias or favoritism. To the degree that any child has an unequal chance in life — in its social, political, economic, civic and cultural dimensions — her or his rights are violated. There is growing evidence that investing in the health, education and protection of a society’s most disadvantaged citizens — addressing inequity — not only will give all children the opportunity to fulfill their potential but also will lead to sustained growth and stability of countries. This is why the focus on equity is so vital. It accelerates progress towards realizing the human rights of all children, which is the universal mandate of UNICEF, as outlined by the Convention on the Rights of the Child, while also supporting the equitable development of nations.

China Country Office is a large country office. While demonstrating results for children at scale in China, UNICEF also works with the government, private sector, media, and other actors to harness the reach and resources of China for the benefit of children in China and globally.

UNICEF works with the Government of China to advance the rights of children. The China CO has four programme sections and in addition increasingly works to develop partnerships across the public and private sectors in China. This post is part of the Private Sector Partnerships and Innovation team which works to establish partnerships and mobilize resources from the private sector in support of UNICEF’s programmes.

How can you make a difference?

The position of Telemarketing Officer at the NOB level reports to the Partnerships Specialist. Under the supervision of the Partnerships Specialist, the post is required to manage and oversee all telemarketing activities. The incumbent will be responsible for supporting the acquisition activities through telemarketing activities as well as overseeing retention outreach and supporter loyalty journeys.

This position leads all telemarketing activities in the individual giving section in the country office, and works closely with the retention, acquisition and marketing services team. This post primarily focuses on strategic planning and the day-to-day supervision of the telemarketing channel as a key communication channel with UNICEF supporters. This post will also assist with the implementation of acquisition and retention activities.

Key functions, accountabilities and related duties/tasks:

Lead and manage the telemarketing team

Leads and manages the telemarketing agencies

Oversees telemarketing campaigns and support systems

Coordination and Effective Communication

To qualify as an advocate for every child you will have…

A minimum of two years of professional experience in telemarketing campaigns and management of call center operations is required.

Knowledge of current trends in telemarketing and omnichannels

Excellent data literacy including ability to analyse client data

Able to clearly articulate ideas and concepts in written and oral form; specific skills required in developing campaigns

Proven ability to effectively manage relationships with call centres, marketing agencies and suppliers

A team player, creative and innovative

For every Child, you demonstrate...

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

UNICEF competencies required for this post are…

Core competencies

Functional Competencies:

During the recruitment process, we test candidates following the competency framework. Familiarize yourself with our competency framework and its different levels: competency framework here.

UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.
We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements.
UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF is committed to promote the protection and safeguarding of all children. 

Remarks:

UNICEF’s active commitment towards diversity and inclusion is critical to deliver the best results for children. For this position, eligible and suitable candidates with disability are encouraged to apply.

UNICEF appointments are subject to medical clearance. Issuance of a visa by the host country of the duty station, which will be facilitated by UNICEF, is required for IP positions. Appointments are also subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Should you be selected for a position with UNICEF, you either must be inoculated as required or receive a medical exemption from the relevant department of the UN. Otherwise, the selection will be cancelled.

All selected candidates will undergo rigorous reference and background checks and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

Government employees that are considered for employment with UNICEF are normally required to resign from their government before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.