Telecommunications Assistant

Org. Setting and ReportingThis position is located in Service Design and Provisioning Team (SDP), Information Technology Service (ITS), Division for Management (DM), United Nations Office at Vienna /United Nations Office on Drugs and Crime (UNOV/UNODC), in Vienna, Austria. The incumbent will work under the direct supervision of the Senior Information Technology Assistant leading the Service Design and Provisioning Team (SDP) and the overall supervision of the Service Delivery Officer in the Office of the Chief, ITS. ResponsibilitiesWithin assigned authority, the Telecommunications Assistant will be responsible for the following specific duties: Telephone and mobile: • Act as ITS focal point for official mobile telephony for users, providers, Vienna Based Organisations (VBOs) and for procurement to ensure optimal technical operation and support, including the distribution and support of services and devices. • Monitor users’ consumption and analyse market developments in order to implement changes to mobile plan for voice, data and roaming. • Coordinate transition to new providers. • Maintain and update databases related to telecommunication inventory and billing. • Act as focal point for purchasing of new hardware related to mobile devices from relevant providers and act as contact point for UNOV/UNODC offices including field related operations; In addition, be responsible for keeping inventory records related to telecommunication and billing administration (sim-cards, hardware, codes, etc.) as well as for evaluating replacement products. • Participate in the technical evaluation of new IT tools and databases and recommend appropriate tools. • Provide assistance and support with regard to mobile communications-related issues. • Coordinate VPN Management of the mobile phone carrier network through a Web based management tool to assign new users change/update of sim cards remotely. Audio and video conferencing (VC): • Coordinate audio/video conferencing setup and support including for high level management (DG) meetings. • Coordinate the update and maintenance of audio/video conferencing equipment. • Perform technical evaluation for procurement; evaluate new equipment compatibility and resolve connection difficulties through research and recommend video equipment software and hardware products. • Conduct analysis and research on improved methods of single and multiple site connections through domestic and foreign services. • Support video conferencing and other standard web-based platforms (like Webex, Teams and Zoom, etc). • Coordinate with technical support staff of the buildings management service, other external service providers and various ITS units. • Coordinate with UNIDO conference technicians and CMS for online or hybrid meetings related to Video conferencing solutions. • Assist colleagues as a backup in the Webcasting office. Administration and coordination: • Maintain and update databases related to telecommunication tasks (Inventory, Central Registry, etc.). • Distribute work assignments and monitor progress. Liaise with other areas of ITS to facilitate completion of service requests. • Coordinate clearances related to telecommunication issues. • Assist in guiding the team when needed. • Act as ITS backup focal point for Web accounts management. Other duties: • Prepare training material for usage of various communication devices. • Provide technical and administrative support and training for new VC staff and mobile support staff when required. • Assist with the collection and analysis of data as well as preparation of data presentations and reports for information sharing, responding to queries, knowledge management, planning and decision making. • Assist with visualizations and updating information material such as web pages or brochures. • Responsible for tasks which are upcoming in the Level 2 Support, like checking the databases and clearances. • Perform other work-related duties as required. CompetenciesProfessionalism: Has knowledge of information and telecommunications technology, including corporate mobile phone management, IP telephony, and video and audio-conferencing support, administration of operations, hardware as well as software. Has good technical skills and ability to conduct telecommunication infrastructure maintenance, provide server services and user support, perform testing and trouble shooting. The ability to perform analysis, modeling and interpretation of data in support of decision-making. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work. • Communication: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed. • Teamwork: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings. EducationHigh school diploma or equivalent is required. Job - Specific QualificationNot available. Work ExperienceA minimum of seven years of progressively responsible experience in office automation related functions including software, local area networks, hardware/software configuration and troubleshooting as well as telecommunications related equipment and matters is required. The minimum number of years of relevant experience is reduced to five for candidates who possess a first-level university degree or higher. Solid knowledge and experience of working with videoconferencing devices is required. Work experience in providing mobile communications services and support is required. Work experience in providing conference support is desirable. Work experience in guiding teams is desirable. Experience within the United Nations Secretariat, United Nations Common System or other similar international organization is desirable LanguagesEnglish and French are the working languages of the United Nations Secretariat. For the post advertised, fluency in English is required. Fluency of the local language, German, is desirable. Knowledge of another official United Nations language is an advantage. AssessmentEvaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview. Special NoticeThis position is subject to local recruitment pursuant to staff rule 4.4 of the United Nations Staff Rules. Applicants for positions in the General Service and related categories must be authorized to work for the United Nations in the duty station where the position is located. Eligible applicants selected from outside the duty station are responsible for any expenses in connection with their relocation to the duty station. Staff members subject to local recruitment are not eligible for allowances or benefits exclusively applicable to international recruitment. At the United Nations, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. The United Nations is committed to creating a diverse and inclusive environment of mutual respect. The United Nations recruits and employs staff regardless of gender identity, sexual orientation, race, religious, cultural and ethnic backgrounds or disabilities. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application. The movement of staff members from the General Service and related categories to the Professional category in the United Nations Secretariat is exclusively allowed through the Young Professionals Programme competitive examinations. Only a few staff members pass the competitive examinations. Passing the competitive examinations does not guarantee movement to the Professional category. For further information, please visit https://careers.un.org/lbw/home.aspx?viewtype=GP United Nations ConsiderationsAccording to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment. Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process. By accepting a letter of appointment, staff members are subject to the authority of the Secretary-General, who may assign them to any of the activities or offices of the United Nations in accordance with staff regulation 1.2 (c). Further, staff members in the Professional and higher category up to and including the D-2 level and the Field Service category are normally required to move periodically to discharge functions in different duty stations under conditions established in ST/AI/2023/3 on Mobility, as may be amended or revised. This condition of service applies to all position specific job openings and does not apply to temporary positions. Applicants are urged to carefully follow all instructions available in the online recruitment platform, inspira, and to refer to the Applicant Guide by clicking on “Manuals” in the “Help” tile of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date. No FeeTHE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.