Support Services Manager

Tags: finance English language Environment
  • Added Date: Tuesday, 30 September 2025
  • Deadline Date: Thursday, 09 October 2025
5 Steps to get a job in the United Nations

Overall purpose of the role

Provides coordinated and strategic leadership for all support functions and ensures the smooth running of all support functions to meet the programme needs in line with the DRC Operations Handbook.

Geographic scope (Area)
This role has an area focus and ensures compliance with DRC procedures and guidelines within the area. The role contributes to the development of area strategies, which are translated into action plans and day-to-day tasks. The role provides support and/or technical guidance to base operations.

Responsibilities
Planning and strategy

Ensure that annual planning for support services is done, and regular targets are met and that these are linked to the coordination unit for country-wide consistency Ensure that project planning includes relevant support service requirements (such as lead times and appropriate budgets) Ensure that resource mobilisation is realistic and meets the needs of support functions, by using the operations budget to input to donor proposals Ensure that support services are fit for purpose to meet programme needs Be the focal point for the compliance self-check, risk register, internal audit and results contract

HR support

Ensure that monthly reports and produced and that targets are met by the department, while being a link to the HR coordination unit Ensure that quarterly tasks are completed on time (such as staff induction, Code of Conduct training and leave planning) Ensure that annual HR tasks are completed as per the Operations Handbook (e.g., Performance & Development Reviews) Streamline HR responses across departments (e.g., support on organogram development) Ensure the HR team fulfils daily tasks, such as recruitment, contract renewal/ amendments, timesheet submission and leave tracking

Administration support

Be the focal point for key administrative tasks, such as registration for the coordination unit Oversee the team to ensure follow-up on routine tasks are carried out (guesthouse supplies, visa applications, phone credit purchase, utilities bill payments, rental and lease agreements)

Logistics and procurement support

Ensure procurement procedures are followed while being the focal point for tenders together with the coordination unit (including being a chairman for most major tenders) Closely follow department KPIs and ensure that monthly report submissions are timely and of high quality Be a focal point and decision maker for fleet movement cancellations in line with LPM advice Work with the LPM to ensure each of the sub-departments (procurement, fleet, assets, warehouse and IT) have targets and are meeting them, in line with Operation Handbook procedures

Finance

Primary budget holder for all support service lines and secondary budget holder for all support service lines Responsible for budget monitoring and forecasting for support service budgets Work with senior managers to monitor all grants Ensure that key annual finance tasks are completed (such as the annual reports) Work with finance to ensure programme teams clearly understand compliance requirements Ensure that monthly finance tasks are completed (payroll, SOS, PIT, cashbooks and cash forecasts) and in line with Operations Handbook procedures

As Manager the post-holder is responsible for the following:

Accountable for achieving DRCโ€™s strategic goals and objectives within the area of responsibility Accountable for making significant decisions on what the unit does: its purpose, functions and role, and for making commitments and decisions that require the expenditure of significant unit resources. Accountable for people management of direct reports, generally at least 3 employees. This includes hiring & firing, objective setting, probation, performance appraisal, development of staff, managing performance, including poor performance, etc. Accountable for making sound decisions based on DRC policies, MOPs, standards, and the advice of technical experts in DRC

Qualifications, experience and technical competencies

๐Ÿ“š ๐——๐—ถ๐˜€๐—ฐ๐—ผ๐˜ƒ๐—ฒ๐—ฟ ๐—›๐—ผ๐˜„ ๐˜๐—ผ ๐—š๐—ฒ๐˜ ๐—ฎ ๐—๐—ผ๐—ฏ ๐—ถ๐—ป ๐˜๐—ต๐—ฒ ๐—จ๐—ก ๐—ถ๐—ป ๐Ÿฎ๐Ÿฌ๐Ÿฎ๐Ÿฏ! ๐ŸŒ๐Ÿค ๐—ฅ๐—ฒ๐—ฎ๐—ฑ ๐—ผ๐˜‚๐—ฟ ๐—ก๐—˜๐—ช ๐—ฅ๐—ฒ๐—ฐ๐—ฟ๐˜‚๐—ถ๐˜๐—บ๐—ฒ๐—ป๐˜ ๐—š๐˜‚๐—ถ๐—ฑ๐—ฒ ๐˜๐—ผ ๐˜๐—ต๐—ฒ ๐—จ๐—ก ๐Ÿฎ๐Ÿฌ๐Ÿฎ๐Ÿฏ ๐˜„๐—ถ๐˜๐—ต ๐˜๐—ฒ๐˜€๐˜ ๐˜€๐—ฎ๐—บ๐—ฝ๐—น๐—ฒ๐˜€ ๐—ณ๐—ผ๐—ฟ ๐—จ๐—ก๐—›๐—–๐—ฅ, ๐—ช๐—™๐—ฃ, ๐—จ๐—ก๐—œ๐—–๐—˜๐—™, ๐—จ๐—ก๐——๐—ฆ๐—ฆ, ๐—จ๐—ก๐—™๐—ฃ๐—”, ๐—œ๐—ข๐—  ๐—ฎ๐—ป๐—ฑ ๐—ผ๐˜๐—ต๐—ฒ๐—ฟ๐˜€! ๐ŸŒ

โš ๏ธ ๐‚๐ก๐š๐ง๐ ๐ž ๐˜๐จ๐ฎ๐ซ ๐‹๐ข๐Ÿ๐ž ๐๐จ๐ฐ: ๐๐จ๐ฐ๐ž๐ซ๐Ÿ๐ฎ๐ฅ ๐“๐ž๐œ๐ก๐ง๐ข๐ช๐ฎ๐ž๐ฌ ๐ก๐จ๐ฐ ๐ญ๐จ ๐ ๐ž๐ญ ๐š ๐ฃ๐จ๐› ๐ข๐ง ๐ญ๐ก๐ž ๐”๐ง๐ข๐ญ๐ž๐ ๐๐š๐ญ๐ข๐จ๐ง๐ฌ ๐๐Ž๐–!

Masterโ€™s degree in Finance/Accounting or Business Administration At least 5 years' international experience in a similar management position At least 3 years' experience with people management Knowledge of project cycle management Knowledge of supply chain management and procurement processes Knowledge of budget cycle and monitoring processes Knowledge of code of conduct principles and the HR systems for performance management Knowledge of key donor policy and compliance procedures Experience in leading implementation of operational improvements and the persistence to achieve change in a challenging environment. Ability to operate and think strategically, coupled with proven analytical skills

Languages:

Full professional proficiency in English Arabic language is an added advantage

About you

In this position, you are expected to demonstrate DRCโ€™s five core competencies:

Striving for excellence: You focus on reaching results while ensuring an efficient process. Collaborating: You involve relevant parties and encourage feedback. Taking the lead: You take ownership and initiative while aiming for innovation. Communicating: You listen and speak effectively and honestly. Demonstrating integrity: Upholding and promoting the highest standards of ethical and professional conduct in relation to DRCโ€™s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.

Conditions
Contract: Twelve months contract with possibility of extension, subject to funding and performance. Salary and conditions in accordance with the Danish Refugee Councilโ€™s Terms of Employment for International staff. This position is graded at M.F

Start Date: Immediate

Duty Station: Nertiti, Central Darfur

Reports to: Area Manager

Application and CV
All applicants must submit a cover letter and updated CV in English, via the online application form on www.drc.ngo under Vacancies

Applications close on 9 October, 2025.

Recommended for you