Danish Refugee Council (DRC) is a leading protection agency with a mandate to protect, advocate and promote durable solutions for displacement affected populations.
DRC has been operating in Ukraine since 2014, currently DRC employs over 800 staff in Ukraine and implements emergency response in the Protection, Livelihoods, Shelter/NFIs and Humanitarian Disarmament and Peacebuilding (humanitarian mine action) sectors, using direct interventions, support to duty bearers and civil society organizations (CSOs), and partnerships with CSOs. DRC will continue and adapt its durable solutions portfolio to the evolving context.
DRC is currently looking for a highly-qualified Support Services Manager to join our team in Sumy.
About the job
The Support Services Manager provides coordinated and strategic leadership for all support functions and ensures the smooth running of all support functions in North to meet the programme needs in line with the DRC Operations Handbook.This role has an area focus and ensures compliance to DRC procedures and guidelines within the area. The role contributes to the development of area strategies, which are translated into action plans and day-to-day tasks. The role provides support and/or technical guidance to Area and Base operations.
Your main responsibilities will be:
Planning and strategy
Ensure that each department (Supply Chain, HR, Finance and Administration) has an annual action plan, this annual action plan is divided into individual action plan for each team member. Ensure that project planning includes relevant support service requirements (updated procurement plan, all finance tools updated on a monthly basis, etc.). Ensure that support services are fit for purpose to meet programme needs.HR support
Ensure that annual HR tasks are completed as per the Operations Handbook (end of probation meeting, annual appraisal, etc.), Ensure that new employee receive an induction and the arrival of new staff is properly anticipated and shared with the concerned DRC. Ensure that the Organizational Chart for the South Area is regularly updated and accurate, and that all employees have a job description aligned with their current job title. Ensure that the HR team effectively carries out daily tasks, including recruitment, contract renewals and amendments, leave tracking, and preparation of supporting documents for monthly payroll management.Administration support
Oversee the team to ensure follow-up on routine tasks are carried out (guesthouse management, residency permit applications, phone credit purchase, utilities bill payments, rental, and lease agreements). Supervise the procurement of office supplies and furniture, consumables, communications, etc.Supply chain
Ensure DRC procurement procedures are strictly applied. Ensure that the lead time for procurement is reasonable and doesnโt slow down the implementation of DRC activities. Closely follow department KPIs and ensure that monthly report submissions are timely and of high quality (procurement tracker, vehicles tracker, fixed assets tracker). Be a focal point and decision-maker for fleet management. Ensure each of the supply chain sub-departments (procurement, fleet, assets & warehouse) have clear objectives and are meeting them.Finance
As Manager the post-holder is responsible for the following:
Accountable for achieving DRCโs strategic goals and objectives within the area of responsibility. Accountable for making significant decisions on what the unit does: its purpose, functions and role, and for making commitments and decisions that require the expenditure of significant unit resources. Accountable for people management of direct reports. This includes hiring & firing, objective setting, probation, performance appraisal, development of staff, managing performance, including poor performance, etc. Accountable for making sound decisions based on DRC policies, MOPs, standards, and the advice of technical experts in DRC.About you:
To be successful in this role, we expect you to have at least 5 years of experience in a similar position and a minimum of 3 years of people management experience. In addition, we also expect the following from you:
Required:
Master's degree in relevant area Knowledge of project cycle management Knowledge of supply chain management and procurement processes Knowledge of budget cycle and monitoring processes Knowledge of code of conduct principles and the HR systems for performance management Knowledge of key donor policy and compliance procedures Full professional proficiency in English and Ukrainian. Confident user of Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).In this position, you are expected to demonstrate DRCโ five core competencies:
Striving for excellence: You focus on reaching results while ensuring an efficient process. Collaborating: You involve relevant parties and encourage feedback. Taking the lead: You take ownership and initiative while aiming for innovation. Communicating: You listen and speak effectively and honestly. Demonstrating integrity: You uphold and promote the highest standards of ethical and professional conduct in relation to our values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.We offer
Contract length: 3-month probationary period with the possibility of extension depending on work performance and funding. Band: F2 - management Designation of Duty Station: Sumy Start date: November 2025.Salary and conditions will be in accordance with Danish Refugee Councilโs Terms of Employment for national employees.
Application process
All applicants must upload a cover letter and an updated CV (no longer than four pages) in English.
Closing date for applications: October 29th, 2025.
We encourage candidates to apply as soon as possible, interviews might be conducted on a rolling basis. DRC reserves the right to select candidate before the vacancy close date once a suitable candidate has been identified.