Grade: P4
Vacancy no.: RAPS/3/2023/INFOTEC/01
Publication date: 7 July 2023
Application deadline (midnight Geneva time): 7 August 2023
Job ID: 11006
Department: INFOTEC
Organization Unit: AMS
Location: Geneva
Contract type: Fixed Term
The following are eligible to apply:
- ILO Internal candidates in accordance with paragraphs 31 and 32 of Annex I of the ILO Staff Regulations.
- External candidates.
Staff members with at least five years of continuous service with the Office are encouraged to apply.
Applications from candidates who have already separated from ILO service upon retirement or early retirement, will not be considered.
The ILO values diversity among its staff and welcomes applications from qualified female candidates. We also encourage applicants with disabilities. If you are unable to complete our online application form due to a disability, please send an email to ilojobs@ilo.org.
The ILO welcomes applicants with experience in working within ILO constituents (governments, employersโ and business membership organizations, and workersโ organizations).
Applicants from non- or under-represented member States, or from those member States which staffing forecasts indicate will become non- or under-represented in the near future would be particularly welcome. A list of these countries can be found here: ILO Jobs: Non- and under-represented Member States
In addition to the interviews and tests that any candidate may be required to take, successful completion of the ILO Assessment Centre is required for all external candidates and any internal candidate applying to a higher category.
Notwithstanding the general considerations set out in the ILO Staff Regulations, this vacancy announcement is the only authoritative document pertaining to the qualifications required for this position. The minimum required qualifications were determined in view of the specific duties and responsibilities of this position.
The specific language requirements for this position are detailed hereunder. However, candidates applying for the professional category vacancies who have not already successfully completed their probationary period within the ILO and whose mother tongue is not one of the working languages of the Office (English, French and Spanish), shall be required to possess a fully satisfactory working knowledge of at least one of the ILO working languages. If appointed they may be required to acquire a knowledge of a second working language of the Office during their initial years of service.
Introduction
The position is located in the Enterprise resource planning (ERP) and Admin Apps Unit within the Application Management Services Branch within the Information and Technology Management Department (INFOTEC). INFOTEC is responsible for information management and utilization of technology for the ILO. INFOTEC provides modern, secure, and reliable IT applications infrastructure, services and technologies to enable the ILO to effectively manage information and use technology to perform its mission.
The position provides expertise in process modelling, project management, software design, implementation and support for custom point and enterprise application solutions including integration and interfacing of ERP modules and processes with cloud solutions and other applications. The role acts as a liaison between INFOTEC and business units in determining how to best implement software to streamline, automate and facilitate process efficiency and improvement. The position will report to the ERP and Admin Apps Unit Head within the Applications Management Services Branch (AMS).
Specific Duties
1.Lead task forces and working groups within the Office to implement IT applications and integrate with cloud solutions. Implement and adhere to project management standards including preparation of business cases, total costs of ownership, status reports, project plans, work estimations, etc. Prepare briefing materials and presentations as needed to governance bodies and user communities.
2.Identify opportunities for changes to processes, systems and structures. Recommend how to best utilize standard off the shelf software applications or lead the development of custom solutions to accomplish strategic business objectives which result in increased efficiency and effectiveness to the Office at headquarters and in the field. Ensure changes are implemented effectively considering alignment to master data management rules and application integration standards.
3.Prepare documentation as needed for the role including scoping documents, process designs, functional designs, etc. Ensure that appropriate software development and configuration practices are performed according to accepted standards within the software development lifecycle and methodologies, such as Agile and ITIL.
4.Oversee applications, solutions and processes supported by INFOTEC to deliver integrated workplace management, organizational meetings, conferences and voting. Manage preparations and coordinate activities related to support of major conferences. Provide onsite support for the successful operation of supported applications and solutions during all periods, including periods outside of regular working hours and during weekends, as required for effective execution of conferences and meetings such as the Governing Body and International Labour Conference.
5.Keep abreast of developments on software and technology related to business processes within the ILO. Make recommendations to Senior Management based on best practices externally. Continually develop skills to operate and implement new versions of implemented applications and software as they evolve over time.
6.Engage and manage consultants, consulting contracts and vendor relationships to ensure services are performed according to standards and billed appropriately. Prepare procurement-oriented materials including RfPs, vendor evaluations and Terms of Reference. Organize and prioritize work to ensure delivery to timelines and quality standards.
7.Identify reporting and analytical needs. Leverage business intelligence and analytical tools to enable management decision making and process effectiveness. Recommend additions to the data warehouse and business intelligence framework.
8.Perform other relevant duties as assigned.These specific duties are aligned with the relevant ILO generic job description, which includes the following generic duties:
Generic Duties
1.Provide expert advice to the Unit Head and recommend a course of action in the following ERP areas: solutions scoping, requirements analysis, gap analysis, feasibility, functional design, application configuration, integration testing, user acceptance testing, production deployment, support and training.
2.Define standards and procedures for validating the integrity and operational viability of existing business processes. Work with the Unit Head to ensure all associated procedures and documentation are being maintained according to evolving business requirements.
3.Perform strategic impact analysis of existing processes, systems and structures requiring change and provide estimates of effort. Evaluate the design, quality, stability and maintainability of custom code developed to fill gaps between standard Oracle Applications functionality and business requirements. Review design and development efforts that will support future enhancements.
4.Perform troubleshooting of functional issues; determine if functional requirements are met by existing software and develop action plans to correct deficiencies; support the Office during cutover and transition to new software releases.
5.Investigate reported application problems and work with Functional Analysts to test, diagnose and isolate the root cause of problems. Prepare incident reports for further investigation by technical operations and development experts. Coordinate further diagnosis and tests as necessary to assist with and recommend workarounds where appropriate.
6.Work to develop client relationships by listening, understanding and anticipating needs, and suggesting appropriate solutions to ensure client satisfaction and continuous alignment with the client's business needs.Required qualifications
Education
Advanced university degree in Information Technology Management, Computer Science, Business Management/Administration or other relevant field.
A first-level university degree (Bachelorโs or equivalent) in one of the afore-mentioned field(s) or other relevant field with an additional two years of relevant experience, in addition to the experience stated below, will be accepted in lieu of an advanced university degree.Experience
At least seven years of professional experience in designing and implementing application and/or digital solutions including implementing solutions supporting conference management and integrated workplace management or ERP. Certifications in Agile working modalities and Prince 2 methodologies are an advantage.
Languages
Excellent command of English and a working knowledge of French.
Competencies
In addition to the ILO core competencies, this position requires:
TechnicalSound understanding of software development implementation methodologies and best practices, including Agile. Sufficient understanding of relevant business processes, operating strategies, policies, and procedures within the UN environment; capability to gather, document and analyze information; ability to draw conclusions including impacts and resolution options, define strategies and suggest solutions; discernment to differentiate which issues are critical to overall organisation drivers and which are not; ability to solve complex functional issues which cross organizational boundaries; ability to liaise and negotiate. Ability to operate within the software development lifecycle and to engage team members and partners through the various activities in this cycle. This will include collaboration, negotiation, briefings and developing, reviewing and discussing Functional & Technical Designs, Test Scripts/Scenarios, etc. Advanced application software skills including Microsoft Office tools to prepare presentations, spreadsheets, word processing, and project management. Experience with service and software management tools such as Jira.
BehaviouralEffective management skills including time and task management, development of project plans, project briefs, status reports, etc. and capable of working independently and within a team environment in order to meet deadlines. Capability to guide and coordinate the work of external collaborators, general service staff or young professionals. Excellent verbal and written communication skills. Ability to work in a multicultural environment and to demonstrate gender sensitive and non-discriminatory behaviour and attitudes.
Conditions of employment
- Any appointment/extension of appointment is subject to ILO Staff Regulations and other relevant internal rules. Any offer of employment with the ILO is conditional upon certification by the ILO Medical Adviser that the person concerned is medically fit to perform the specific inherent requirements of the position offered. In order to confirm an offer from the ILO the successful candidate will be required to undergo a medical examination.
- The first contract will be issued for a twenty-four month period.
- A successful external candidate will be on probation for the first two years of assignment.
- Any extension of contract beyond the probation period is subject to satisfactory conduct and performance.
For more information on conditions of employment, please visit the ILO Jobs International Recruitment page.
Important Information
Any officials of the General Service category interested in applying to this position are hereby informed that, if selected, they will be offered the salary and allowances applicable to the grade of the position applied for, which may result in substantial changes in their take-home remuneration. In accordance with Article 3.4 of the Staff Regulations, the salary of an official, upon promotion, shall in no case be greater than the maximum salary of the grade to which he or she was promoted. For any questions or clarifications, please contact your HR partner at hrpartner@ilo.org
Recruitment process
Please note that all candidates must complete an on-line application form. To apply, please visit the ILO Jobs website. The system provides instructions for online application procedures.
Evaluation (which may include one or several written tests and a pre-interview competency-based assessment centre) and the interviews will tentatively take place during the 3 to 4 months following the application deadline. Candidates are requested to ensure their availability should they be short listed for further consideration.
Depending on the location and availability of candidates, assessors and interview panel members, the ILO may use communication technologies such as Skype, Video or teleconference, e-mail, etc. for the assessment and evaluation of candidates at the different stages of the recruitment process, including assessment centres, technical tests or interviews.
The ILO has zero tolerance for acts of sexual exploitation and abuse (SEA) and is determined to ensure that all staff members and all beneficiaries of ILO assistance do not suffer, directly or indirectly, from sexual exploitation and abuse.
To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organisation, the ILO may conduct a background verification of candidates under consideration.Fraud warning
The ILO does not charge any fee at any stage of the recruitment process whether at the application, interview, processing or training stage. Messages originating from a non ILO e-mail account - @ilo.org - should be disregarded. In addition, the ILO does not require or need to know any information relating to the bank account details of applicants.