The Senior Analyst, Global HR and Mobility is responsible for providing a wide range of HR services to Expatriates, Third Country Nationals (TCNs), and Host Country Nationals (HCNs) staff. In support of MSH’s mission and objectives of its HR Division, he/she is responsible for the enhancement and successful execution of full life cycle HR support to field staff ranging from program start-up, onboarding, employee relations, recruitment, benefits and compensation support, HR compliance, HRIS, and performance management programs for identified staff.
Management of Allowances and Relocation for Expatriates and Third Country Nationals (TCNs) (25%)
- Responsible for the administration of full Expatriate/TCN life cycle (onboarding to end of assignment) allowances. Serve as the primary point of contact to Expatriates and TCN’s, HR colleagues, Finance, Contracts, and Project Support staff.
- Create allowance packages for all MSH expatriates upon hire. Partner with HR Talent Acquisition team on onboarding activities, determine allowance eligibility, deliver orientation/education to assignees, and coordinate employee relocation with Travel and Procurement departments.
- Ensure expatriates have a smooth relocation; coordinate with travel and shipping vendors, as well as the procurement department to mobilize and demobilize the employee, their dependents, as well as their household goods at the start and end of the project.
- Serve as primary point contact to Expatriates/TCNs and HR Partners in regards to business unit employee relations matters, providing counseling and coaching for international employee relations issues, ensuring effective resolution, and escalating issues as appropriate.
- Deliver mobility orientations to assignees prior to relocation and facilitate employee international relocations with travel, shipping vendor, and procurement departments.
- Support Contracts, Finance, project staff, Payroll, and Accounting departments to coordinate approvals and ensure donor compliance for processing updates to employee allowances. Ensure accurate and timely administration of processing allowance payments and updates to payroll allowances in adherence to the Department of State Regulations.
- Research regulations (DSSR, ADS, FAR, ADAR) and standards in order to form conclusions of allocability and allow-ability of allowances, especially when not specified in current policy.
Manage Customer Service & Policy Development for Overseas Expatriates and Third Country Nationals (TCNs) (15%)
- Independently develop ways to improve Mobility processes, work flow, and collaboration between departments.
- Develop metrics and analyze survey data to create insights on the global mobility program.
- Create and update mobility policies, allowance package options, and procedures for domestic and international allowance packages to create efficiencies for the Mobility program and develop initial drafts of project and communication plans, documenting practices, work flows, and providing input or recommendations.
- Streamline interdepartmental accrual processes with payroll and accounting, and improve on-boarding and repatriation process flows in collaboration with stakeholders to increase efficiency.
International HR Compliance Management (30%)
- Manage Global HR local country documents and work with HR Partners and HR project/country managers to ensure the use of standardized agreements, benefits summaries, and handbooks are appropriately adopted and adapted to align MSH budgets, local law, and policy.
- Draft employment agreement and country handbook templates for all MSH countries while reviewing mandated labor codes for compliance. Continuously provide guidance on such local employee manuals that are used to govern employees and ensure the location of Global HR documents remains current with updated local employment documents.
- Review initial local hire agreements, monitoring concerns/issues which could contradict or interfere with HQ policies, including severance packages. Keep abreast of legislation impacting international human resources and monitor field compliance.
- Assist with recruiting to fill open field positions and work with startup teams on the implementation of new projects and in country operations.
- Ensure proper creation, maintenance, and dissemination of all Project or Field employment agreements and amendments, in conjunction with recruitment teams and HR Partners. Design, develop, implement, and monitor processes and systems for ensuring compliance with relevant policies and labor laws.
- Responsible for updating Global HR folders with most recent law and inform appropriate parties of potential impacts and needed changes to agreements and or policies as needed.
Create Local Benefits Cost Analyses for Budgets (25%)
- Support the business development team and recruiters in identifying what needs to be budgeted locally as new bids come into place.
- Guide MSH’s recruiters and budgets by creating local benefits cost analysis on all MSH countries and leverage market, USAID/donor, MSH, and mandated labor code information to effectively provide a final recommendation on what should be budgeted to remain competitive within the local market. Provide recommendations and answer questions during the bid/proposal and BAFO phase to ensure appropriate compensation and accurate budget of allowances.
- Benchmark and analyze the local benefits and allowance practices. Provide ongoing review and market analysis using applicable market data to ensure benefits and allowances are competitive. Provide recommendations to Global HR Director and Benefits Manager for changes and revisions for approval and implementation. Once approved, coordinate the implementation with project and country management teams, ensuring changes are holistically implemented in line with needed approvals and staff are in same manner to greatest extent possible.
Focal Liaison for Medevac and Security Evacuation Policies (5%)
- To ensure duty of care for expatriates, liaise with ISOS and create internal and ISOS evacuation procedures, as well as assist in ensuring such procedures are up to standard.
- Support and increase visibility through customer service with regards to the duty of care for employees ensuring safety and MSH accountability.
Qualifications and Experience
- Bachelor's degree.
- At least 4-6 years of professional experience in Human Resources.
Knowledge and Skills:
- Requires strong analytical skills and computer skills, including MS Office, specifically, intermediate to advanced MS Excel skills. Proficiency in MS Access and MS PowerPoint a plus.
- Previous experience with USAID contracts and regulations a plus.
- Self-starter with competence to assess priorities, manage a variety of complex activities simultaneously in a time-sensitive environment, and meet deadlines with minimal supervision.
- Excellent interpersonal and customer-service skills with a demonstrated ability to work with all levels in the organization and communicate effectively regarding sensitive and confidential matters.
- Strong organizational skills with a focus on details and accuracy.
- A high degree of flexibility and proven ability to plan, organize, and manage multiple projects, and to work effectively and efficiently.
- Strong research and problem solving capabilities.
- Excellent communication skills, both verbal and written. Additional language skills are a plus.
- Customer-focused, business acumen, action-oriented, attentive to detail, and problem solving.
- May require up to 20% project-related travel.
- Keyboard use, pulling drawers, lifting papers <10lbs.